title
Introduction to Salesforce | Salesforce Tutorial for Beginners | Salesforce Training | Edureka

description
🔥 Salesforce Training (Use Code "𝐘𝐎𝐔𝐓𝐔𝐁𝐄𝟐𝟎"): https://www.edureka.co/salesforce-administrator-and-developer-training This video will give you an introduction to the Salesforce CRM and talk tell you how & why Salesforce has emerged as one of the leading cloud computing companies today. This video covers the following topics: 1.​ Salesforce:- Need & Rise 2. Features Of Salesforce 3. Demo: Salesforce In Action Subscribe to our channel to get video updates. Hit the subscribe button above. Check our complete Salesforce playlist here: https://bit.ly/3egiKpB #Salesforce #IntroductionToSalesforce #SalesforceTutorial #SalesforceTraining #WhatIsSalesforce How it Works? 1. There will be 14 instructor-led interactive online sessions of 3 hours and 20 sessions of 2 hours for weekend and weekday batches respectively 2. We have a 24x7 One-on-One LIVE Technical Support to help you with any problems you might face or any clarifications you may require during the course. 3. You will get Lifetime Access to the recordings in the LMS. 4. At the end of the training you will have to complete the project based on which we will provide you a Verifiable Certificate! - - - - - - - - - - - - - - About the Course Edureka's Salesforce Certification Online Training will make you an expert in all the concepts related to administration and declarative development options. It will introduce you to the advanced developer options like Apex and VisualForce. It will also help you prepare for Salesforce Certification (both SFDC Admin 201 & App Builder Certification) - - - - - - - - - - - - - - Why Learn Salesforce? After the successful completion of the Salesforce Certification Training: Admin 201 & App Builder by edureka, you will be able to understand: Different building blocks of Salesforce The data model The security model The business process automation options The Sales Cloud and Service Cloud modules The reports and dashboard Salesforce1, SalesforceA, Chatter and Social features Introduction to Apex Introduction to VisualForce Introduction to various integration options like SOAP, REST APIs - - - - - - - - - - - - - - Who should go for this course? This Salesforce Certification training at edureka is suitable for all professionals who are passionate about CRM and cloud computing. But typical profiles, but not limited to, who go for salesforce training are: 1. Siebel and other CRM products professionals 2. Experienced professionals who are looking to have an exciting career in the leading Cloud Computing platform 3. Functional consultants who are looking to switch to salesforce 4. Freshers who are looking to get a jump start to their careers in Cloud computing 5. Lateral developers who have worked in Java, mainframe and C# and are looking for a boost to their career from legacy platform For more information, Please write back to us at sales@edureka.co or call us at IND: 9606058406 / US: 18338555775 (toll free). Facebook: https://www.facebook.com/edurekaIN/ Twitter: https://twitter.com/edurekain LinkedIn: https://www.linkedin.com/company/edureka Customer Reviews: Nafeeyu Ahmed, SAP CRM Consultant at Cognizant, says, "I am an SAP CRM Consultant in Cognizant wanting to learn Salesforce as early as possible and complete Certification. Initially when i called edureka regarding my requirement of completing salesforce training i was a bit skeptical to choose between the local center which offers in house training - then i spoke to one of the edureka reps regarding it - First i taught what he was offering i.e Online Class / Support Team / Study Material n al were just a trick to convert me to a sale - But i was Wrong - he took my requirement seriously and gave me a very convincing plan to complete my certification by the date my company had wanted me to complete it - it was a matter of trust that had payed off for me Now i am a Certified Salesforce Administrator - A Big Thanks to Edureka!" ​

detail
{'title': 'Introduction to Salesforce | Salesforce Tutorial for Beginners | Salesforce Training | Edureka', 'heatmap': [{'end': 214.736, 'start': 169.967, 'weight': 1}], 'summary': "Provides an introduction to salesforce and cloud computing, covering topics like salesforce's prominence as a leading cloud computing platform, its benefits, multi-tenant architecture, various cloud services, products, certifications, and the salesforce crm, offering insights for beginners.", 'chapters': [{'end': 53.573, 'segs': [{'end': 53.573, 'src': 'embed', 'start': 4.901, 'weight': 0, 'content': [{'end': 10.825, 'text': 'Whenever you think of CRM, you should think of Salesforce, and whenever you think of Salesforce, you should also think of cloud computing,', 'start': 4.901, 'duration': 5.924}, {'end': 13.967, 'text': "because Salesforce is one of the world's leading cloud computing platforms.", 'start': 10.825, 'duration': 3.142}, {'end': 16.449, 'text': "And on that note, let me start today's session.", 'start': 14.328, 'duration': 2.121}, {'end': 21.913, 'text': 'My name is Vardhan and on behalf of Edureka, I welcome you all to your first training class on Salesforce.', 'start': 16.729, 'duration': 5.184}, {'end': 26.394, 'text': "So these will be the topics that I will be covering in today's Salesforce training.", 'start': 22.589, 'duration': 3.805}, {'end': 30.539, 'text': "All right, I'll first start off by talking about cloud computing and Salesforce.", 'start': 26.694, 'duration': 3.845}, {'end': 32.461, 'text': 'I will talk about what is cloud computing.', 'start': 30.959, 'duration': 1.502}, {'end': 39.51, 'text': 'What are the benefits of cloud computing and how Salesforce came into the picture? Okay, I will talk about its need and its rise to prominence.', 'start': 32.741, 'duration': 6.769}, {'end': 45.371, 'text': 'And after that I will talk about the features of Salesforce the different products and services they offer and how Salesforce works.', 'start': 39.87, 'duration': 5.501}, {'end': 50.713, 'text': "All right, basically the architecture of Salesforce, and when I'm done with that, I will go to the final part of today's session,", 'start': 45.671, 'duration': 5.042}, {'end': 51.733, 'text': 'which will be a demonstration.', 'start': 50.713, 'duration': 1.02}, {'end': 53.573, 'text': 'I will show you the Salesforce console.', 'start': 51.813, 'duration': 1.76}], 'summary': 'Salesforce is a leading cloud computing platform, covered in first training class on salesforce by vardhan from edureka.', 'duration': 48.672, 'max_score': 4.901, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y4901.jpg'}], 'start': 4.901, 'title': 'Introduction to salesforce and cloud computing', 'summary': 'Highlights the prominence of salesforce as a leading cloud computing platform and introduces the topics to be covered in the salesforce training, including cloud computing, benefits, rise of salesforce, its features, products, services, architecture, and a demonstration of the salesforce console.', 'chapters': [{'end': 53.573, 'start': 4.901, 'title': 'Introduction to salesforce and cloud computing', 'summary': 'Highlights the prominence of salesforce as a leading cloud computing platform, introducing the topics to be covered in the salesforce training, including cloud computing, benefits, rise of salesforce, its features, products, services, architecture, and a demonstration of the salesforce console.', 'duration': 48.672, 'highlights': ["Salesforce is one of the world's leading cloud computing platforms, synonymous with CRM.", 'The session will cover topics such as cloud computing, benefits, rise of Salesforce, its features, products, services, architecture, and a demonstration of the Salesforce console.', 'The need and rise to prominence of Salesforce will be discussed, along with its architecture, features, products, and services.']}], 'duration': 48.672, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y4901.jpg', 'highlights': ["Salesforce is one of the world's leading cloud computing platforms, synonymous with CRM.", 'The session will cover topics such as cloud computing, benefits, rise of Salesforce, its features, products, services, architecture, and a demonstration of the Salesforce console.', 'The need and rise to prominence of Salesforce will be discussed, along with its architecture, features, products, and services.']}, {'end': 502.833, 'segs': [{'end': 102.813, 'src': 'embed', 'start': 76.61, 'weight': 3, 'content': [{'end': 82.676, 'text': 'So guys, cloud computing is all about using remote servers to store, manage and process data,', 'start': 76.61, 'duration': 6.066}, {'end': 85.358, 'text': 'rather than doing it on a local server or a personal computer.', 'start': 82.676, 'duration': 2.682}, {'end': 91.364, 'text': 'Okay Now when we say a remote server, it means that in a distant location, right somewhere very far off.', 'start': 85.718, 'duration': 5.646}, {'end': 95.427, 'text': 'There will be a server or a system where your data will be stored, or you will be,', 'start': 91.444, 'duration': 3.983}, {'end': 99.771, 'text': 'your software application will be stored and you will be accessing the data over there.', 'start': 95.427, 'duration': 4.344}, {'end': 102.813, 'text': 'Okay And how will you do it? You will do it using the internet.', 'start': 100.072, 'duration': 2.741}], 'summary': 'Cloud computing uses remote servers to store, manage, and process data, accessed via the internet.', 'duration': 26.203, 'max_score': 76.61, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y76610.jpg'}, {'end': 214.736, 'src': 'heatmap', 'start': 169.967, 'weight': 1, 'content': [{'end': 177.091, 'text': 'Okay So Salesforce is a cloud computing platform, which provides service in the form of software or in the form of a platform.', 'start': 169.967, 'duration': 7.124}, {'end': 181.875, 'text': 'Okay Now the acronyms are software as a service and platform as a service.', 'start': 177.432, 'duration': 4.443}, {'end': 188.839, 'text': "Now, the difference between the two is that if you're delivering a software application to your clients or your customers,", 'start': 182.255, 'duration': 6.584}, {'end': 190.761, 'text': "then you're called a SAS company.", 'start': 188.839, 'duration': 1.922}, {'end': 198.426, 'text': "Okay, and if you're providing a platform where your clients can build their own software applications on that platform,", 'start': 191.121, 'duration': 7.305}, {'end': 200.047, 'text': "then it's called a platform as a service company.", 'start': 198.426, 'duration': 1.621}, {'end': 201.448, 'text': 'and Salesforce.', 'start': 200.687, 'duration': 0.761}, {'end': 204.49, 'text': 'They are both a SAS company and a pass company.', 'start': 201.808, 'duration': 2.682}, {'end': 209.653, 'text': "Okay, they have various software, especially they're very popular Salesforce CRM.", 'start': 204.75, 'duration': 4.903}, {'end': 214.736, 'text': "Okay Now that's a software application which they provide and they let their customers or clients use it.", 'start': 209.813, 'duration': 4.923}], 'summary': 'Salesforce is a cloud platform offering saas and paas, including popular crm software.', 'duration': 44.769, 'max_score': 169.967, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y169967.jpg'}, {'end': 271.307, 'src': 'embed', 'start': 242.509, 'weight': 0, 'content': [{'end': 244.549, 'text': 'Okay, they provide the hard metal resources.', 'start': 242.509, 'duration': 2.04}, {'end': 251.071, 'text': 'So there are databases which they provide, then there are computing instances which they provide, and again, you, as clients or customers,', 'start': 244.789, 'duration': 6.282}, {'end': 255.534, 'text': 'Can use these resources to build whatever application you want on top of them.', 'start': 251.471, 'duration': 4.063}, {'end': 262.44, 'text': 'Okay, and when you do it, you are basically using a platform to build your service and since Salesforce is providing you that platform,', 'start': 255.775, 'duration': 6.665}, {'end': 264.802, 'text': 'Salesforce would be called the platform as a service company.', 'start': 262.44, 'duration': 2.362}, {'end': 268.525, 'text': 'Okay, and the services again called as platform as a service.', 'start': 265.162, 'duration': 3.363}, {'end': 271.307, 'text': "So that's what Salesforce is in today's world.", 'start': 268.945, 'duration': 2.362}], 'summary': 'Salesforce provides hard metal resources, databases, and computing instances for building applications, positioning itself as a platform as a service company.', 'duration': 28.798, 'max_score': 242.509, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y242509.jpg'}, {'end': 315.382, 'src': 'embed', 'start': 289.527, 'weight': 1, 'content': [{'end': 293.773, 'text': 'and even over here Salesforce have a strong foothold only in software as a service.', 'start': 289.527, 'duration': 4.246}, {'end': 300.656, 'text': 'Okay, they have various software solutions built and they provide that as a service to their clients or their customers.', 'start': 294.333, 'duration': 6.323}, {'end': 308.02, 'text': 'Okay, and their clients and customers are very top companies in the world, the ones like Google, Amazon, Facebook,', 'start': 300.936, 'duration': 7.084}, {'end': 310.121, 'text': "or they're all one of our sales forces customers.", 'start': 308.02, 'duration': 2.101}, {'end': 315.382, 'text': "Okay and they have a very good software model, and that's why Salesforce is that popular.", 'start': 310.441, 'duration': 4.941}], 'summary': 'Salesforce is a leading saas provider with top clients like google, amazon, and facebook.', 'duration': 25.855, 'max_score': 289.527, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y289527.jpg'}, {'end': 364.108, 'src': 'embed', 'start': 339.069, 'weight': 2, 'content': [{'end': 346.634, 'text': 'and for the most popular benefits or the most relatable benefits in all domains are that cloud computing, or Salesforce in particular,', 'start': 339.069, 'duration': 7.565}, {'end': 348.756, 'text': 'as a cloud computing platform is cheaper.', 'start': 346.634, 'duration': 2.122}, {'end': 350.117, 'text': "It's more scalable.", 'start': 348.996, 'duration': 1.121}, {'end': 353.259, 'text': "It supports team collaboration and it's hassle-free.", 'start': 350.377, 'duration': 2.882}, {'end': 361.427, 'text': "Now when we say it's cheaper, it means that with using a cloud computing platform something like Salesforce, you would not be spending on hard metal.", 'start': 353.903, 'duration': 7.524}, {'end': 364.108, 'text': 'Okay, you will not be spending on separate infrastructure.', 'start': 361.647, 'duration': 2.461}], 'summary': 'Cloud computing, especially salesforce, is cost-effective, scalable, supports collaboration, and hassle-free.', 'duration': 25.039, 'max_score': 339.069, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y339069.jpg'}], 'start': 53.853, 'title': 'Cloud computing and salesforce benefits', 'summary': 'Explains cloud computing, its use of remote servers via the internet, introduces salesforce as a platform offering software as a service and platform as a service, and discusses its benefits including cost-effectiveness, scalability, team collaboration, and hassle-free setup.', 'chapters': [{'end': 255.534, 'start': 53.853, 'title': 'Introduction to cloud computing and salesforce', 'summary': 'Explains the concept of cloud computing, detailing its use of remote servers to store and process data via the internet, and introduces salesforce as a cloud computing platform offering software as a service and platform as a service, including popular products like salesforce crm and iot cloud.', 'duration': 201.681, 'highlights': ['Cloud computing is the use of remote servers to store, manage, and process data via the internet, instead of on a local server or personal computer.', 'Salesforce is a cloud computing platform offering software as a service and platform as a service, providing various popular software products like Salesforce CRM and IOT cloud.', 'Salesforce provides hard metal resources such as databases and computing instances, allowing clients to build their own software applications on top of them.']}, {'end': 502.833, 'start': 255.775, 'title': 'Salesforce: cloud computing benefits', 'summary': 'Discusses salesforce as a platform as a service company, its focus on software as a service and platform as a service, its prominent clients such as google, amazon, and facebook, and the benefits of cloud computing, including cost-effectiveness, scalability, team collaboration, and hassle-free setup.', 'duration': 247.058, 'highlights': ["Salesforce is primarily focused on software as a service and platform as a service, catering to top companies like Google, Amazon, and Facebook. Salesforce's strong foothold in providing software as a service to top companies like Google, Amazon, and Facebook showcases its prominence in the market.", 'Cloud computing, especially Salesforce, is cost-effective, scalable, supports team collaboration, and offers hassle-free setup due to the absence of separate infrastructure costs and the decentralized model of working. The benefits of cloud computing, including cost-effectiveness, scalability, team collaboration, and hassle-free setup, make it a compelling choice, especially for businesses aiming for flexibility and cost efficiency.']}], 'duration': 448.98, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y53853.jpg', 'highlights': ['Salesforce provides hard metal resources such as databases and computing instances, allowing clients to build their own software applications on top of them.', 'Salesforce is primarily focused on software as a service and platform as a service, catering to top companies like Google, Amazon, and Facebook.', 'Cloud computing, especially Salesforce, is cost-effective, scalable, supports team collaboration, and offers hassle-free setup due to the absence of separate infrastructure costs and the decentralized model of working.', 'Cloud computing is the use of remote servers to store, manage, and process data via the internet, instead of on a local server or personal computer.']}, {'end': 826.173, 'segs': [{'end': 572.322, 'src': 'embed', 'start': 538.973, 'weight': 0, 'content': [{'end': 539.233, 'text': 'All right.', 'start': 538.973, 'duration': 0.26}, {'end': 545.98, 'text': 'So the architecture that Salesforce follows is basically the multi-tenant architecture and the metadata architecture.', 'start': 539.674, 'duration': 6.306}, {'end': 548.323, 'text': 'Now, let me explain each of these one after the other.', 'start': 546.22, 'duration': 2.103}, {'end': 550.545, 'text': 'Let me start with multi-tenant architecture.', 'start': 548.623, 'duration': 1.922}, {'end': 557.051, 'text': 'Now, the multi-tenant architecture means that you will have one particular instance which would be shared by multiple tenants right?', 'start': 550.945, 'duration': 6.106}, {'end': 565.679, 'text': "Like you're a landlord and you have a number of people who are renting your apartments right or who are renting your office space or your workspace.", 'start': 557.411, 'duration': 8.268}, {'end': 566.979, 'text': "So that's how things work.", 'start': 566.159, 'duration': 0.82}, {'end': 572.322, 'text': 'You will have one server, which would be acting as the instance for a number of clients of yours,', 'start': 567.2, 'duration': 5.122}], 'summary': 'Salesforce follows a multi-tenant architecture, with one server instance shared by multiple clients.', 'duration': 33.349, 'max_score': 538.973, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y538973.jpg'}, {'end': 716.603, 'src': 'embed', 'start': 688.622, 'weight': 1, 'content': [{'end': 695.426, 'text': 'The governor limits would ensure that you get access to only your data from your server or from your database or from your computing instance,', 'start': 688.622, 'duration': 6.804}, {'end': 698.848, 'text': 'and nothing more or nothing less, and nobody else gets access to your data either.', 'start': 695.426, 'duration': 3.422}, {'end': 701.35, 'text': "So that's what governor limits ensures, right?", 'start': 699.188, 'duration': 2.162}, {'end': 704.431, 'text': 'So that is the concept of multi-tenant architecture.', 'start': 701.37, 'duration': 3.061}, {'end': 708.114, 'text': 'but the multi-tenant architecture is not just limited over here.', 'start': 704.431, 'duration': 3.683}, {'end': 710.415, 'text': 'And then we have the metadata architecture of Salesforce.', 'start': 708.474, 'duration': 1.941}, {'end': 716.603, 'text': 'Now what the metadata architecture of Salesforce does is that it takes your governor limits to the next level.', 'start': 710.655, 'duration': 5.948}], 'summary': 'Governor limits ensure access only to own data, part of multi-tenant & metadata architecture.', 'duration': 27.981, 'max_score': 688.622, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y688622.jpg'}, {'end': 837.138, 'src': 'embed', 'start': 806.885, 'weight': 2, 'content': [{'end': 808.546, 'text': 'and same thing with even client 2,', 'start': 806.885, 'duration': 1.661}, {'end': 816.049, 'text': "because even the client 2 will have only the metadata related to his own data and since they will not have access to the metadata of each other's data.", 'start': 808.546, 'duration': 7.503}, {'end': 817.969, 'text': "They cannot access each other's data.", 'start': 816.509, 'duration': 1.46}, {'end': 819.57, 'text': "It's as simple as it gets.", 'start': 818.249, 'duration': 1.321}, {'end': 826.173, 'text': 'Right you have tenant specific metadata, which would be used to access your tenant specific data.', 'start': 820.09, 'duration': 6.083}, {'end': 832.976, 'text': "Okay, so it's your metadata which actually matters and this is what enforces your whole governor limits and based on that,", 'start': 826.553, 'duration': 6.423}, {'end': 837.138, 'text': 'we have a lot of processes inside your Salesforce org which is controlled.', 'start': 832.976, 'duration': 4.162}], 'summary': "Client 2 has access only to own metadata, cannot access each other's data, salesforce org has controlled processes.", 'duration': 30.253, 'max_score': 806.885, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y806885.jpg'}], 'start': 502.833, 'title': 'Salesforce multi-tenant architecture', 'summary': 'Discusses the benefits, architecture, and advantages of salesforce multi-tenant architecture, including economical resource sharing, streamlined updates, governor limits, and metadata architecture for data security and access control.', 'chapters': [{'end': 655.809, 'start': 502.833, 'title': 'Salesforce multi-tenant architecture', 'summary': 'Discusses the benefits and architecture of salesforce, including the multi-tenant architecture, where one server instance is shared by multiple clients, leading to economical resource sharing and streamlined updates for all clients.', 'duration': 152.976, 'highlights': ['The multi-tenant architecture of Salesforce allows multiple clients to share one server instance, leading to economical resource sharing and streamlined updates for all clients.', 'The resource for setting up and maintaining the server is shared between clients, reducing financial constraints and enabling easy server upgrades.', 'Updates or enhancements made by the vendor to the server or applications are reflected for all clients sharing the instance.']}, {'end': 826.173, 'start': 655.809, 'title': 'Salesforce multi-tenant architecture', 'summary': 'Discusses the concept of multi-tenant architecture in salesforce, highlighting the use of governor limits and metadata architecture to ensure data security and access control for multiple clients sharing a single database.', 'duration': 170.364, 'highlights': ['Governor limits ensure that each client can only access their own data, preventing unauthorized access and ensuring data security. The governor limits ensure that you get access to only your data from your server or from your database or from your computing instance, and nothing more or nothing less, and nobody else gets access to your data either.', "Metadata architecture controls access to data by assigning metadata specific to each client, preventing unauthorized access to data not associated with the client's metadata. The metadata architecture of Salesforce divides the server into multiple orgs, where each org can only access data associated with its metadata. Without the specific metadata, clients cannot access the data.", "Clients' data and metadata are segregated, ensuring that each client can only access their own data based on their specific metadata, enhancing data security and access control in a multi-tenant environment. Client 1 and client 2 have their own data and metadata, and since they will not have access to the metadata of each other's data, they cannot access each other's data, ensuring data security and access control."]}], 'duration': 323.34, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y502833.jpg', 'highlights': ['The multi-tenant architecture of Salesforce enables economical resource sharing and streamlined updates for all clients.', 'Governor limits ensure that each client can only access their own data, preventing unauthorized access and ensuring data security.', "Metadata architecture controls access to data by assigning metadata specific to each client, preventing unauthorized access to data not associated with the client's metadata."]}, {'end': 1333.736, 'segs': [{'end': 872.554, 'src': 'embed', 'start': 845.041, 'weight': 0, 'content': [{'end': 848.383, 'text': 'and then various objects and the page layouts like accounts, contacts, leads.', 'start': 845.041, 'duration': 3.342}, {'end': 852.905, 'text': 'All these things are all eventually controlled by your governor limits.', 'start': 848.863, 'duration': 4.042}, {'end': 854.345, 'text': 'Okay, and your metadata.', 'start': 853.205, 'duration': 1.14}, {'end': 857.607, 'text': 'So that is about the architecture of Salesforce and how Salesforce works.', 'start': 854.746, 'duration': 2.861}, {'end': 864.19, 'text': 'So let me go forward and straight away talk about the different products and services which is offered by Salesforce.', 'start': 858.167, 'duration': 6.023}, {'end': 867.712, 'text': 'But guys are any doubt here so far Rajeev.', 'start': 864.61, 'duration': 3.102}, {'end': 872.554, 'text': 'Do you have any doubt on any of the topics that I spoke about till now? Okay, so there are no doubts.', 'start': 867.732, 'duration': 4.822}], 'summary': "Salesforce architecture and governor limits control various objects and page layouts, forming the foundation of salesforce's products and services.", 'duration': 27.513, 'max_score': 845.041, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y845041.jpg'}, {'end': 908.969, 'src': 'embed', 'start': 884.044, 'weight': 1, 'content': [{'end': 890.126, 'text': 'They provide something called as an analytics cloud Community cloud the app cloud, which is actually a platform as a service.', 'start': 884.044, 'duration': 6.082}, {'end': 896.467, 'text': 'They provide a commerce cloud then they provide an IOT cloud and most of all they provide something called as the health cloud.', 'start': 890.546, 'duration': 5.921}, {'end': 899.848, 'text': 'Okay, and Salesforce provide all of these cloud services.', 'start': 896.767, 'duration': 3.081}, {'end': 904.049, 'text': 'Let me talk about each of them in brief and tell you what each of these services are about.', 'start': 900.048, 'duration': 4.001}, {'end': 908.969, 'text': 'So your sales cloud is again a service which is going to control your sales processes.', 'start': 904.628, 'duration': 4.341}], 'summary': 'Salesforce offers various cloud services including sales, commerce, iot, and health cloud.', 'duration': 24.925, 'max_score': 884.044, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y884044.jpg'}, {'end': 1095.514, 'src': 'embed', 'start': 1066.886, 'weight': 3, 'content': [{'end': 1072.012, 'text': 'So you have a lot of options with the help of service cloud and you can basically improve your customer satisfaction.', 'start': 1066.886, 'duration': 5.126}, {'end': 1077.257, 'text': 'And then we have the analytics cloud, which is again very obvious from what it sounds.', 'start': 1072.512, 'duration': 4.745}, {'end': 1079.499, 'text': "It's a platform where you can do analysis.", 'start': 1077.677, 'duration': 1.822}, {'end': 1083.182, 'text': 'Okay, you can integrate your analytics cloud with your sales cloud,', 'start': 1079.799, 'duration': 3.383}, {'end': 1088.247, 'text': 'with your marketing cloud and your service cloud and find out and basically get business insight.', 'start': 1083.182, 'duration': 5.065}, {'end': 1095.514, 'text': 'You can understand why certain marketing campaigns of yours failed or why some marketing campaigns of yours received a good response.', 'start': 1088.487, 'duration': 7.027}], 'summary': 'Sales, marketing, and service clouds offer analysis for business insight and improving customer satisfaction.', 'duration': 28.628, 'max_score': 1066.886, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y1066886.jpg'}, {'end': 1204.531, 'src': 'embed', 'start': 1174.938, 'weight': 2, 'content': [{'end': 1178.119, 'text': 'Now the app cloud is a very major service offering of Salesforce,', 'start': 1174.938, 'duration': 3.181}, {'end': 1184.622, 'text': 'because whatever apps you want to customly build right with the help of your developer team, then you do it with the help of this app cloud.', 'start': 1178.119, 'duration': 6.503}, {'end': 1188.144, 'text': 'So there are various app cloud platforms like Salesforce lightning.', 'start': 1184.882, 'duration': 3.262}, {'end': 1190.164, 'text': 'You have the force.com platform.', 'start': 1188.464, 'duration': 1.7}, {'end': 1198.208, 'text': 'Of course, you have Salesforce one which is for building mobile applications and then you have Heroku and then you have many more platforms right now.', 'start': 1190.204, 'duration': 8.004}, {'end': 1200.909, 'text': 'These are the platforms on which you can build your own applications.', 'start': 1198.268, 'duration': 2.641}, {'end': 1204.531, 'text': 'probably by designing it with programming logic or whatever,', 'start': 1201.329, 'duration': 3.202}], 'summary': 'Salesforce offers app cloud with platforms like salesforce lightning, force.com, salesforce1, heroku, for custom app development.', 'duration': 29.593, 'max_score': 1174.938, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y1174938.jpg'}, {'end': 1241.997, 'src': 'embed', 'start': 1209.895, 'weight': 4, 'content': [{'end': 1211.536, 'text': 'You have to subscribe to this app cloud.', 'start': 1209.895, 'duration': 1.641}, {'end': 1213.077, 'text': "Okay, so that's what it is.", 'start': 1212.016, 'duration': 1.061}, {'end': 1219.381, 'text': 'And then we have something called as a commerce cloud, and the commerce cloud is something that would help you better your e-commerce,', 'start': 1213.377, 'duration': 6.004}, {'end': 1222.683, 'text': "especially if you're an e-commerce company, then it would give you insights,", 'start': 1219.381, 'duration': 3.302}, {'end': 1228.106, 'text': 'or this cloud platform would enable you to do a better version of e-commerce sales.', 'start': 1222.683, 'duration': 5.423}, {'end': 1233.77, 'text': 'It would help you give insights it would help recommend different products to your different clients.', 'start': 1228.366, 'duration': 5.404}, {'end': 1241.997, 'text': "If one of your clients has bought product number X and if there are, if there's a pattern of other people buying product Y after my products,", 'start': 1234.131, 'duration': 7.866}], 'summary': 'Subscribe to the app cloud for commerce insights and recommendations to improve e-commerce sales.', 'duration': 32.102, 'max_score': 1209.895, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y1209895.jpg'}], 'start': 826.553, 'title': 'Salesforce architecture and cloud services', 'summary': 'Delves into the architecture of salesforce, highlighting governor limits and metadata control. it also covers the various cloud services offered by salesforce, such as sales cloud, marketing cloud, and service cloud, and provides an overview of their functionalities and benefits for businesses.', 'chapters': [{'end': 1066.866, 'start': 826.553, 'title': 'Salesforce architecture and cloud services', 'summary': 'Discusses the architecture of salesforce, emphasizing the control of various processes and objects by governor limits and metadata. it also outlines the different cloud services offered by salesforce, including sales cloud, marketing cloud, and service cloud.', 'duration': 240.313, 'highlights': ['The architecture of Salesforce is enforced by metadata and governor limits, controlling processes like assignment rules, sharing and security models, visual force pages, triggers, and various objects, all eventually controlled by governor limits and metadata.', 'Salesforce provides a range of cloud services including Sales Cloud, Marketing Cloud, Service Cloud, Analytics Cloud, Community Cloud, App Cloud, Commerce Cloud, IOT Cloud, and Health Cloud, each serving specific business needs and processes.', 'Sales Cloud is a platform that facilitates sales processes by providing a platform for communication and data sharing among sales representatives, enabling clear segregation of leads, customers, opportunities, contacts, and accounts.', 'Marketing Cloud offers services for performing marketing activities such as mass emailers, mass SMS services, and digital marketing activities, allowing maintenance of customer profiles and targeted marketing based on interests and hobbies.', 'Service Cloud focuses on providing excellent customer service by managing customer queries and issues through ticket generation, assignment to service agents, and tracking of ticket resolution and agent performance.']}, {'end': 1333.736, 'start': 1066.886, 'title': 'Salesforce cloud services overview', 'summary': 'Provides an overview of salesforce cloud services including service cloud, analytics cloud, community cloud, app cloud, commerce cloud, iot cloud, and health cloud, emphasizing their functionalities and benefits for businesses.', 'duration': 266.85, 'highlights': ['The App Cloud allows custom app development using platforms like Salesforce Lightning, force.com, and Heroku, enabling businesses to build their own applications and subscribe to app cloud for development. The App Cloud provides platforms like Salesforce Lightning, force.com, and Heroku for custom app development, allowing businesses to build their own applications and subscribe to app cloud for development.', 'The Analytics Cloud integrates with sales, marketing, and service clouds to provide business insights, enabling companies to understand the success or failure of marketing campaigns, sales trends, and overall business performance. The Analytics Cloud integrates with sales, marketing, and service clouds to provide business insights, enabling companies to understand the success or failure of marketing campaigns, sales trends, and overall business performance.', 'The Commerce Cloud enhances e-commerce sales by providing insights, recommending products, and implementing a recommendation engine similar to platforms like Amazon or Flipkart, enabling businesses to improve their e-commerce operations. The Commerce Cloud enhances e-commerce sales by providing insights, recommending products, and implementing a recommendation engine similar to platforms like Amazon or Flipkart, enabling businesses to improve their e-commerce operations.', 'The Community Cloud offers a platform for customer collaboration, allowing clients to communicate, share problems, and help each other, ultimately improving customer engagement and product relevance. The Community Cloud offers a platform for customer collaboration, allowing clients to communicate, share problems, and help each other, ultimately improving customer engagement and product relevance.', 'The IOT Cloud enables integration with IoT devices, allowing companies to collect and analyze data from their IoT devices, supporting Internet of Things architecture and processes. The IOT Cloud enables integration with IoT devices, allowing companies to collect and analyze data from their IoT devices, supporting Internet of Things architecture and processes.']}], 'duration': 507.183, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y826553.jpg', 'highlights': ['The architecture of Salesforce is enforced by metadata and governor limits, controlling processes like assignment rules, sharing and security models, visual force pages, triggers, and various objects, all eventually controlled by governor limits and metadata.', 'Salesforce provides a range of cloud services including Sales Cloud, Marketing Cloud, Service Cloud, Analytics Cloud, Community Cloud, App Cloud, Commerce Cloud, IOT Cloud, and Health Cloud, each serving specific business needs and processes.', 'The App Cloud allows custom app development using platforms like Salesforce Lightning, force.com, and Heroku, enabling businesses to build their own applications and subscribe to app cloud for development.', 'The Analytics Cloud integrates with sales, marketing, and service clouds to provide business insights, enabling companies to understand the success or failure of marketing campaigns, sales trends, and overall business performance.', 'The Commerce Cloud enhances e-commerce sales by providing insights, recommending products, and implementing a recommendation engine similar to platforms like Amazon or Flipkart, enabling businesses to improve their e-commerce operations.']}, {'end': 2145.849, 'segs': [{'end': 1389.19, 'src': 'embed', 'start': 1361.98, 'weight': 0, 'content': [{'end': 1369.329, 'text': "So those are the products that they offer and in today's market Salesforce is probably used by most of the companies most of the top companies.", 'start': 1361.98, 'duration': 7.349}, {'end': 1372.293, 'text': 'I would say Google Twitter Amazon Facebook.', 'start': 1369.369, 'duration': 2.924}, {'end': 1376.418, 'text': "They are all some of Salesforce's major clients right,", 'start': 1372.533, 'duration': 3.885}, {'end': 1381.863, 'text': 'and the kind of products that they offer to these companies are could be in the form of call center and phone systems,', 'start': 1376.418, 'duration': 5.445}, {'end': 1384.386, 'text': 'which is nothing but BPO type of software.', 'start': 1381.863, 'duration': 2.523}, {'end': 1389.19, 'text': "and then we have financial systems right to track a lot of financial funds to make sure there's no fraud.", 'start': 1384.386, 'duration': 4.804}], 'summary': 'Salesforce is used by top companies like google, twitter, amazon, and facebook, offering products such as call center and financial systems.', 'duration': 27.21, 'max_score': 1361.98, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y1361980.jpg'}, {'end': 1480.065, 'src': 'embed', 'start': 1451.934, 'weight': 2, 'content': [{'end': 1455.456, 'text': 'We had something called as the dev 401 and dev 501.', 'start': 1451.934, 'duration': 3.522}, {'end': 1459.738, 'text': 'Okay Now these two certification exams are replaced by renamed rather.', 'start': 1455.456, 'duration': 4.282}, {'end': 1464.501, 'text': "Let's say renamed to platform app builder and to platform developer one respectively.", 'start': 1459.778, 'duration': 4.723}, {'end': 1470.47, 'text': 'So again, these two certifications are related to developing software applications on the Salesforce platform,', 'start': 1464.981, 'duration': 5.489}, {'end': 1475.738, 'text': 'but the platform app builder is not going to be developing the application with programming logic.', 'start': 1470.47, 'duration': 5.268}, {'end': 1480.065, 'text': "So it's going to be with the drag-and-drop functionality or with just touch and play.", 'start': 1475.998, 'duration': 4.067}], 'summary': 'Dev 401 and dev 501 certifications are now replaced by platform app builder and platform developer one, with the latter involving programming logic.', 'duration': 28.131, 'max_score': 1451.934, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y1451934.jpg'}, {'end': 1585.502, 'src': 'embed', 'start': 1554.5, 'weight': 1, 'content': [{'end': 1556.542, 'text': "So that's how the hierarchy goes over here.", 'start': 1554.5, 'duration': 2.042}, {'end': 1559.145, 'text': 'Okay So these are the four important certifications.', 'start': 1556.823, 'duration': 2.322}, {'end': 1562.71, 'text': 'You should keep in mind if you want to get into Salesforce development aspect.', 'start': 1559.426, 'duration': 3.284}, {'end': 1566.292, 'text': 'But if you want to stick to your Salesforce administration aspect,', 'start': 1562.97, 'duration': 3.322}, {'end': 1570.854, 'text': 'then you can move to either service cloud or advanced administrator certifications eventually.', 'start': 1566.292, 'duration': 4.562}, {'end': 1573.956, 'text': 'but whatever it is, you have to first go for the basic certification.', 'start': 1570.854, 'duration': 3.102}, {'end': 1575.497, 'text': 'That is the ADM 201.', 'start': 1573.996, 'duration': 1.501}, {'end': 1579.059, 'text': 'Okay, this administrator certification is called as ADM 201,', 'start': 1575.497, 'duration': 3.562}, {'end': 1585.502, 'text': "and once you're done with your basic certification and once you have experience working as a administrator, as a Salesforce administrator,", 'start': 1579.059, 'duration': 6.443}], 'summary': 'To get into salesforce development, aim for adm 201 certification; for administration, consider service cloud or advanced administrator certifications.', 'duration': 31.002, 'max_score': 1554.5, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y1554500.jpg'}, {'end': 1699.061, 'src': 'embed', 'start': 1674.733, 'weight': 3, 'content': [{'end': 1681.037, 'text': 'And if you have a huge customer base with whom you want to refine your sales process, then you should have some kind of a CRM like this.', 'start': 1674.733, 'duration': 6.304}, {'end': 1684.658, 'text': 'where you will have our tabs or objects with respect to different people.', 'start': 1681.557, 'duration': 3.101}, {'end': 1693.82, 'text': 'Okay, so you have different objects over here like leads accounts contacts opportunities forecasts and contracts orders and all right.', 'start': 1684.958, 'duration': 8.862}, {'end': 1699.061, 'text': 'So these are all called as different objects and each of these objects stand for a particular thing.', 'start': 1694.12, 'duration': 4.941}], 'summary': 'A crm can help refine sales process for a large customer base with various objects like leads, accounts, contacts, opportunities, forecasts, contracts, and orders.', 'duration': 24.328, 'max_score': 1674.733, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y1674733.jpg'}], 'start': 1334.356, 'title': 'Salesforce products, certifications, and crm', 'summary': "Discusses salesforce's products and services, its market presence with clients like google and twitter, and offers a certification roadmap for career advancement. it also explores various certifications such as platform app builder, platform developer, and technical architect, along with an overview of the salesforce crm.", 'chapters': [{'end': 1487.448, 'start': 1334.356, 'title': 'Salesforce products and certifications', 'summary': 'Discusses the various products and services offered by salesforce, its strong foothold in the market with major clients like google, twitter, amazon, and facebook, as well as the certification roadmap for embarking on a career in salesforce, including the developer and administrator tracks and the certification exams.', 'duration': 153.092, 'highlights': ['Salesforce has a strong foothold in the market with major clients like Google, Twitter, Amazon, and Facebook, and offers products like call center and phone systems, financial systems, software applications, and HR systems.', 'The chapter also covers the certification roadmap for embarking on a career in Salesforce, including the developer and administrator tracks and the certification exams.', "Salesforce offers different products and services, including call center and phone systems, financial systems, software applications, and HR systems, and is used by most top companies in today's market."]}, {'end': 2145.849, 'start': 1487.448, 'title': 'Salesforce certifications and crm overview', 'summary': 'Explores the various salesforce certifications, including the platform app builder, platform developer, and technical architect, and provides an overview of the salesforce crm, emphasizing the importance of customer relationship management and detailing the objects and functionalities within the crm platform.', 'duration': 658.401, 'highlights': ['Salesforce offers various certifications, including the Platform App Builder, Platform Developer, and Technical Architect, with companies often sponsoring the certification exams after hiring and training employees on Salesforce. Companies typically sponsor certification exams after hiring and training employees on Salesforce, with certifications including the Platform App Builder, Platform Developer, and Technical Architect.', 'The CRM platform in Salesforce includes objects such as leads, accounts, contacts, opportunities, and contracts, allowing for the management of customer records and sales processes. Salesforce CRM platform comprises various objects like leads, accounts, contacts, opportunities, and contracts, facilitating the management of customer records and sales processes.', 'The CRM platform also enables customization of views and functionalities, such as tracking customer queries, assigning priority levels, and managing service agents, enhancing customer relationship management. The Salesforce CRM platform allows for customization of views and functionalities, including tracking customer queries, assigning priority levels, and managing service agents, thereby improving customer relationship management.']}], 'duration': 811.493, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/qGNjRT7F-2Y/pics/qGNjRT7F-2Y1334356.jpg', 'highlights': ['Salesforce has a strong foothold in the market with major clients like Google, Twitter, Amazon, and Facebook, and offers various products and services.', 'The chapter covers the certification roadmap for embarking on a career in Salesforce, including the developer and administrator tracks and the certification exams.', 'Salesforce offers various certifications, including the Platform App Builder, Platform Developer, and Technical Architect, with companies often sponsoring the certification exams after hiring and training employees on Salesforce.', 'The CRM platform in Salesforce includes objects such as leads, accounts, contacts, opportunities, and contracts, allowing for the management of customer records and sales processes.', 'The CRM platform also enables customization of views and functionalities, such as tracking customer queries, assigning priority levels, and managing service agents, enhancing customer relationship management.']}], 'highlights': ["Salesforce is one of the world's leading cloud computing platforms, synonymous with CRM.", 'The need and rise to prominence of Salesforce will be discussed, along with its architecture, features, products, and services.', 'The session will cover topics such as cloud computing, benefits, rise of Salesforce, its features, products, services, architecture, and a demonstration of the Salesforce console.', 'Salesforce provides hard metal resources such as databases and computing instances, allowing clients to build their own software applications on top of them.', 'Salesforce is primarily focused on software as a service and platform as a service, catering to top companies like Google, Amazon, and Facebook.', 'Cloud computing, especially Salesforce, is cost-effective, scalable, supports team collaboration, and offers hassle-free setup due to the absence of separate infrastructure costs and the decentralized model of working.', 'Cloud computing is the use of remote servers to store, manage, and process data via the internet, instead of on a local server or personal computer.', 'The multi-tenant architecture of Salesforce enables economical resource sharing and streamlined updates for all clients.', 'Governor limits ensure that each client can only access their own data, preventing unauthorized access and ensuring data security.', "Metadata architecture controls access to data by assigning metadata specific to each client, preventing unauthorized access to data not associated with the client's metadata.", 'The architecture of Salesforce is enforced by metadata and governor limits, controlling processes like assignment rules, sharing and security models, visual force pages, triggers, and various objects, all eventually controlled by governor limits and metadata.', 'Salesforce provides a range of cloud services including Sales Cloud, Marketing Cloud, Service Cloud, Analytics Cloud, Community Cloud, App Cloud, Commerce Cloud, IOT Cloud, and Health Cloud, each serving specific business needs and processes.', 'The App Cloud allows custom app development using platforms like Salesforce Lightning, force.com, and Heroku, enabling businesses to build their own applications and subscribe to app cloud for development.', 'The Analytics Cloud integrates with sales, marketing, and service clouds to provide business insights, enabling companies to understand the success or failure of marketing campaigns, sales trends, and overall business performance.', 'The Commerce Cloud enhances e-commerce sales by providing insights, recommending products, and implementing a recommendation engine similar to platforms like Amazon or Flipkart, enabling businesses to improve their e-commerce operations.', 'Salesforce has a strong foothold in the market with major clients like Google, Twitter, Amazon, and Facebook, and offers various products and services.', 'The chapter covers the certification roadmap for embarking on a career in Salesforce, including the developer and administrator tracks and the certification exams.', 'Salesforce offers various certifications, including the Platform App Builder, Platform Developer, and Technical Architect, with companies often sponsoring the certification exams after hiring and training employees on Salesforce.', 'The CRM platform in Salesforce includes objects such as leads, accounts, contacts, opportunities, and contracts, allowing for the management of customer records and sales processes.', 'The CRM platform also enables customization of views and functionalities, such as tracking customer queries, assigning priority levels, and managing service agents, enhancing customer relationship management.']}