title
What is ServiceNow | ServiceNow Tutorial for Beginners | ServiceNow Administrator Training | Edureka

description
🔥 Edureka Certification Training (Use Code "𝐘𝐎𝐔𝐓𝐔𝐁𝐄𝟐𝟎"): https://www.edureka.co/search This Edureka ServiceNow tutorial on "What is ServiceNow" will help you to get started with ServiceNow. This video mostly focuses on the points like Cloud and Cloud Services, ServiceNow, ServiceNow architecture and versions. Subscribe to our channel to get video updates. Hit the subscribe button above. #ServiceNow #WhatIsServiceNow #ServiceNowCertification #ServiceNowCertifiedSystemAdministrator #ServiceNowPlatform ------------------------------------------------------------------ How it Works? 1. This is a 3 Week Instructor led Online Course, which would include assignments & sufficient hands-on.. 2. We have a 24x7 One-on-One LIVE Technical Support to help you with any problems you might face or any clarifications you may require during the course. 3. At the end of the training you will be working on a real time project for which we will provide you a Grade and a Verifiable Certificate! -------------------------------------------------------------------- About The Course Edureka's ‘ServiceNow System Administration’ Training is designed for IT professionals and System Administrators who are new to the ServiceNow ecosystem. In this training, you will learn to implement various system administration functions, configure and perform fundamental administration tasks. You will: · Perform core configuration tasks and understand User Interface (UI) policies, data policies, UI actions, business rules and client scripts · Understanding basics of ServiceNow table structuring, its relationships and administration · Learn administration of users and basics of application security · Learn important concepts of Configuration management database (CMBD) in ServiceNow · Import sets and update sets · Create workflow activities and approvals · Understand knowledge base and ServiceNow service catalog · Configure alerts and notifications · Generate reports · Configure SLAs · Learn how to customize and perform branding of instance · Using the social features in ServiceNow ---------------------------------------------------------------------- Who should go for this course? This ServiceNow Admin training is designed for the IT professionals who want to pursue a career in Cloud Computing and become ServiceNow Administrator. This ServiceNow course is a best fit for: · Professionals who are working or want to work in Cloud Computing platform · Functional consultants who are looking to switch to ServiceNow · Freshers who want to start their career in Cloud computing · Developers who have experience in C#, Java, JavaScript ----------------------------------------------------------------------- Why learn ServiceNow? ServiceNow System Administration Certification Training will make you an expert in the concepts related to Administration of ServiceNow. This course will help you to pass ServiceNow System Administration Certification Exam, and acts as a pre-requisite for Advanced ServiceNow Certifications. ------------------------------------------------------------------------ For more information, please write back to us at sales@edureka.co or call us at IND: 9606058406 / US: 18338555775 (toll free). Website: https://www.edureka.co/servicenow-admin-certification-training Facebook: https://www.facebook.com/edurekaIN/ Twitter: https://twitter.com/edurekain LinkedIn: https://www.linkedin.com/company/edureka

detail
{'title': 'What is ServiceNow | ServiceNow Tutorial for Beginners | ServiceNow Administrator Training | Edureka', 'heatmap': [{'end': 436.78, 'start': 381.917, 'weight': 1}, {'end': 526.433, 'start': 461.593, 'weight': 0.849}], 'summary': "This servicenow tutorial covers the basics of servicenow, cloud computing's significance, architecture, and software releases, along with a demo on a servicenow instance. it also explains cloud services, deployment models, and software concepts, including servicenow as a platform as a service (paas) model, and introduces the servicenow login screen and ui for system administrators.", 'chapters': [{'end': 76.998, 'segs': [{'end': 76.998, 'src': 'embed', 'start': 27.799, 'weight': 0, 'content': [{'end': 35.866, 'text': 'Now, ServiceNow, to be made understood, we need to go through some de facto terms, which are, you know, buzzwords these days in the industry.', 'start': 27.799, 'duration': 8.067}, {'end': 44.373, 'text': 'And one of the most important words that you see these days in computing world and technology is the word cloud.', 'start': 36.727, 'duration': 7.646}, {'end': 51.399, 'text': 'So we might as well get accustomed to what cloud is and what a cloud service is,', 'start': 44.773, 'duration': 6.626}, {'end': 60.823, 'text': 'which will kind of detail on what the capabilities of a cloud is and how ServiceNow fits into the picture of the cloud services model.', 'start': 51.399, 'duration': 9.424}, {'end': 68.751, 'text': 'And once we get to know what ServiceNow is, we would kind of deep dive into the high level details of the ServiceNow architecture,', 'start': 61.445, 'duration': 7.306}, {'end': 76.998, 'text': 'understand a bit of the software releases and versions of ServiceNow and then end on a note of a demo on a ServiceNow instance,', 'start': 68.751, 'duration': 8.247}], 'summary': 'Introduction to cloud computing and servicenow with focus on architecture, software releases, and demo.', 'duration': 49.199, 'max_score': 27.799, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/VfagCYwqzBc/pics/VfagCYwqzBc27799.jpg'}], 'start': 0.149, 'title': 'Introduction to servicenow', 'summary': "Introduces the basics of servicenow, emphasizing cloud computing's significance, servicenow's architecture, software releases, versions, and includes a demo on a servicenow instance.", 'chapters': [{'end': 76.998, 'start': 0.149, 'title': 'Intro to servicenow', 'summary': "Introduces the basics of servicenow, including the importance of cloud computing, servicenow's architecture, software releases, and versions, and ends with a demo on a servicenow instance.", 'duration': 76.849, 'highlights': ['The chapter introduces the basics of ServiceNow, including the importance of cloud computing.', "ServiceNow's architecture, software releases, and versions are discussed.", 'The video ends with a demo on a ServiceNow instance.']}], 'duration': 76.849, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/VfagCYwqzBc/pics/VfagCYwqzBc149.jpg', 'highlights': ['The chapter introduces the basics of ServiceNow, emphasizing the importance of cloud computing.', "ServiceNow's architecture, software releases, and versions are discussed.", 'The video ends with a demo on a ServiceNow instance.']}, {'end': 763.017, 'segs': [{'end': 125.34, 'src': 'embed', 'start': 102.982, 'weight': 0, 'content': [{'end': 110.788, 'text': 'Well, cloud makes it so simple that all you need is a browser and internet connection to access anything over the cloud.', 'start': 102.982, 'duration': 7.806}, {'end': 119.135, 'text': 'So, now that we understand cloud, we can understand how and what the capability of cloud is right?', 'start': 111.269, 'duration': 7.866}, {'end': 125.34, 'text': 'Because cloud, as we understand, is nothing but a connection of servers, or the so-called computers,', 'start': 119.515, 'duration': 5.825}], 'summary': 'Cloud enables browser-based access with just internet connection, utilizing servers for computing.', 'duration': 22.358, 'max_score': 102.982, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/VfagCYwqzBc/pics/VfagCYwqzBc102982.jpg'}, {'end': 244.765, 'src': 'embed', 'start': 218.806, 'weight': 3, 'content': [{'end': 227.873, 'text': 'Now, to understand service now, we would need to know about what are the various fashions of cloud being delivered as a service.', 'start': 218.806, 'duration': 9.067}, {'end': 233.957, 'text': 'So that is where we come into the picture of cloud deployment models,', 'start': 228.613, 'duration': 5.344}, {'end': 241.282, 'text': 'the cloud services and how it is being deployed so that the user uses in his own terms.', 'start': 233.957, 'duration': 7.325}, {'end': 244.765, 'text': 'So the first simple model is software as a service.', 'start': 241.902, 'duration': 2.863}], 'summary': 'Understanding cloud deployment models and software as a service.', 'duration': 25.959, 'max_score': 218.806, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/VfagCYwqzBc/pics/VfagCYwqzBc218806.jpg'}, {'end': 458.03, 'src': 'heatmap', 'start': 381.917, 'weight': 4, 'content': [{'end': 390.239, 'text': 'infrastructure as a service, which we do not have to go into detail because ServiceNow scope would come into the scope of a platform as a service.', 'start': 381.917, 'duration': 8.322}, {'end': 394.58, 'text': "So let's jive in to understand what is ServiceNow.", 'start': 391.059, 'duration': 3.521}, {'end': 403.1, 'text': 'Well, as we know that cloud-based means that anything that resides on the internet and, as you know, you need only a browser,', 'start': 395.373, 'duration': 7.727}, {'end': 405.122, 'text': 'an internet connection to access it.', 'start': 403.1, 'duration': 2.022}, {'end': 409.666, 'text': 'ServiceNow is nothing but a platform as a service,', 'start': 405.642, 'duration': 4.024}, {'end': 419.595, 'text': "and it's a computing model based on the cloud that helps in providing the infrastructure needed to manage, implement and run any applications.", 'start': 409.666, 'duration': 9.929}, {'end': 431.757, 'text': 'And ServiceNow as a software platform, it provides IT service management applications and helps in automating many organizational workflow activities.', 'start': 420.115, 'duration': 11.642}, {'end': 436.78, 'text': 'And this work is across an enterprise, and it can be any scale of an enterprise.', 'start': 432.378, 'duration': 4.402}, {'end': 439.541, 'text': 'It can be a small, medium, or large scale organization.', 'start': 436.84, 'duration': 2.701}, {'end': 445.624, 'text': 'And going into the history of ServiceNow, well ServiceNow was founded way back in 2004.', 'start': 440.222, 'duration': 5.402}, {'end': 452.687, 'text': 'It was then known as GlideSoft, and in the end of 2000s, it was named as ServiceNow.', 'start': 445.624, 'duration': 7.063}, {'end': 458.03, 'text': 'And the founder is one of the legends in Silicon Valley, and his name is Fred Lurie.', 'start': 453.068, 'duration': 4.962}], 'summary': 'Servicenow is a cloud-based platform as a service founded in 2004, aiding it service management and workflow automation.', 'duration': 25.652, 'max_score': 381.917, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/VfagCYwqzBc/pics/VfagCYwqzBc381917.jpg'}, {'end': 526.433, 'src': 'heatmap', 'start': 461.593, 'weight': 0.849, 'content': [{'end': 468.758, 'text': 'He is the founder as well and he has an history working with many workflow based legacy applications,', 'start': 461.593, 'duration': 7.165}, {'end': 474.023, 'text': 'which came across through companies known as Peregrine Systems and Remedy Corporations.', 'start': 468.758, 'duration': 5.265}, {'end': 478.519, 'text': 'Now here is a model of how ServiceNow comes as a platform.', 'start': 474.656, 'duration': 3.863}, {'end': 489.808, 'text': 'Power of ServiceNow platform is that it provides an integrated suite of applications to model and automate various flows of activities across an enterprise.', 'start': 479, 'duration': 10.808}, {'end': 498.315, 'text': 'So it can model, it can store data, it can automate workflows and help process improvements,', 'start': 490.589, 'duration': 7.726}, {'end': 503.86, 'text': 'which also combines the powerful reporting capability and advanced analytics.', 'start': 498.315, 'duration': 5.545}, {'end': 505.881, 'text': 'So, in short term,', 'start': 504.6, 'duration': 1.281}, {'end': 516.067, 'text': 'what we can say is ServiceNow is a platform which is a single system of record which is delivered through one simple user interface,', 'start': 505.881, 'duration': 10.186}, {'end': 524.972, 'text': 'and the usability of all of these complex organizational needs in terms of functionality is delivered across through a platform.', 'start': 516.067, 'duration': 8.905}, {'end': 526.433, 'text': "That's the power of ServiceNow.", 'start': 524.992, 'duration': 1.441}], 'summary': 'Servicenow is a platform providing integrated suite of applications for modeling, automating workflows, and delivering single system of record through a simple user interface.', 'duration': 64.84, 'max_score': 461.593, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/VfagCYwqzBc/pics/VfagCYwqzBc461593.jpg'}, {'end': 505.881, 'src': 'embed', 'start': 479, 'weight': 1, 'content': [{'end': 489.808, 'text': 'Power of ServiceNow platform is that it provides an integrated suite of applications to model and automate various flows of activities across an enterprise.', 'start': 479, 'duration': 10.808}, {'end': 498.315, 'text': 'So it can model, it can store data, it can automate workflows and help process improvements,', 'start': 490.589, 'duration': 7.726}, {'end': 503.86, 'text': 'which also combines the powerful reporting capability and advanced analytics.', 'start': 498.315, 'duration': 5.545}, {'end': 505.881, 'text': 'So, in short term,', 'start': 504.6, 'duration': 1.281}], 'summary': 'Servicenow platform integrates applications to model & automate activities, improving processes and providing advanced analytics.', 'duration': 26.881, 'max_score': 479, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/VfagCYwqzBc/pics/VfagCYwqzBc479000.jpg'}, {'end': 567.285, 'src': 'embed', 'start': 533.877, 'weight': 2, 'content': [{'end': 539.161, 'text': 'plenty amount of known companies here, Facebook being one of them.', 'start': 533.877, 'duration': 5.284}, {'end': 546.406, 'text': 'Netflix, most of the huge financial organization across the globe, uses ServiceNow for their own organizational need.', 'start': 539.161, 'duration': 7.245}, {'end': 553.431, 'text': 'So that is a quite interesting thing, and ServiceNow is actually currently, as we speak,', 'start': 547.107, 'duration': 6.324}, {'end': 557.414, 'text': 'capturing a huge market on various areas because of their capabilities.', 'start': 553.431, 'duration': 3.983}, {'end': 567.285, 'text': "Now, as we understand ServiceNow and its cloud model, let's go into some details of the architecture of ServiceNow.", 'start': 558.24, 'duration': 9.045}], 'summary': 'Servicenow capturing a huge market due to its capabilities, with netflix as a notable user.', 'duration': 33.408, 'max_score': 533.877, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/VfagCYwqzBc/pics/VfagCYwqzBc533877.jpg'}], 'start': 76.998, 'title': 'Cloud services and software', 'summary': 'Covers the concept of cloud services, their accessibility and capabilities, along with examples like gmail, and introduces cloud deployment models. it also explains software concepts, including servicenow as a platform as a service (paas) model, with details on its history, architecture, usage, releases, and versions.', 'chapters': [{'end': 244.765, 'start': 76.998, 'title': 'Understanding cloud services', 'summary': 'Explains the concept of cloud, its accessibility over the internet, and its capabilities in delivering data and functionalities, with examples like gmail and enterprise applications, while also introducing the concept of cloud deployment models and services.', 'duration': 167.767, 'highlights': ['Cloud is accessed over the internet, requiring only a browser and internet connection for access. Cloud makes it simple, requiring only a browser and internet connection for access.', 'Cloud is a connection of servers delivering data and functionalities across to the user on a simple browser. Cloud is a connection of servers delivering data and functionalities across to the user on a simple browser.', 'Cloud services can range from simple email applications to enterprise level applications with complicated functionalities. Cloud services can range from simple email applications to enterprise level applications with complicated functionalities.', 'Introduction to cloud deployment models and services, with a focus on software as a service. Introduction to cloud deployment models and services, with a focus on software as a service.']}, {'end': 763.017, 'start': 244.805, 'title': 'Understanding software and servicenow', 'summary': 'Explains the concept of software, including examples like google apps and dropbox, and then delves into the details of servicenow as a platform as a service (paas) model, detailing its history, architecture, usage, and various releases and versions.', 'duration': 518.212, 'highlights': ['ServiceNow is a platform as a service (PaaS) model that provides IT service management applications and helps automate organizational workflow activities, catering to small, medium, and large-scale enterprises. IT service management applications, small, medium, and large-scale enterprises', 'ServiceNow was founded in 2004, initially known as GlideSoft and later rebranded as ServiceNow, with Fred Lurie being the founder and Chief Product Officer. Founded in 2004, rebranded, Fred Lurie as founder and Chief Product Officer', 'ServiceNow provides an integrated suite of applications to model and automate various activities across an enterprise, combining reporting capability and advanced analytics. Integrated suite of applications, reporting capability, advanced analytics', 'ServiceNow is used by various industries, including Facebook, Netflix, and numerous financial organizations globally, capturing a significant market share. Used by Facebook, Netflix, numerous financial organizations globally', "ServiceNow's architecture includes server application servers, database engines, and other technological needs residing at ServiceNow data centers, accessed via a browser. Server application servers, database engines residing at ServiceNow data centers"]}], 'duration': 686.019, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/VfagCYwqzBc/pics/VfagCYwqzBc76998.jpg', 'highlights': ['Cloud is accessed over the internet, requiring only a browser and internet connection for access.', 'ServiceNow provides an integrated suite of applications to model and automate various activities across an enterprise, combining reporting capability and advanced analytics.', 'ServiceNow is used by various industries, including Facebook, Netflix, and numerous financial organizations globally, capturing a significant market share.', 'Introduction to cloud deployment models and services, with a focus on software as a service.', 'ServiceNow was founded in 2004, initially known as GlideSoft and later rebranded as ServiceNow, with Fred Lurie being the founder and Chief Product Officer.']}, {'end': 1160.651, 'segs': [{'end': 812.732, 'src': 'embed', 'start': 788.452, 'weight': 1, 'content': [{'end': 799.157, 'text': 'and this would be accessed through the browser URL and any ServiceNow instance being given to an customer would have the instance name .', 'start': 788.452, 'duration': 10.705}, {'end': 804.439, 'text': 'service-now.com Now the instance name can be anything that the organization requires.', 'start': 799.157, 'duration': 5.282}, {'end': 812.732, 'text': 'which if is not registered can be used, which means if you already have somebody using the same name, you cannot use that, obviously.', 'start': 804.929, 'duration': 7.803}], 'summary': 'Servicenow instance accessed via browser url with unique instance names.', 'duration': 24.28, 'max_score': 788.452, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/VfagCYwqzBc/pics/VfagCYwqzBc788452.jpg'}, {'end': 879.648, 'src': 'embed', 'start': 858.024, 'weight': 0, 'content': [{'end': 867.486, 'text': "So before we go into the ServiceNow screen, let's start by seeing and understanding how you can get your own personal instance of ServiceNow.", 'start': 858.024, 'duration': 9.462}, {'end': 872.107, 'text': 'What do you need to do for it? First thing being, it is completely free.', 'start': 868.046, 'duration': 4.061}, {'end': 879.648, 'text': 'You do not need anything from your end other than registering yourself with your own personal email ID,', 'start': 872.387, 'duration': 7.261}], 'summary': 'Get a personal instance of servicenow for free by registering with your personal email id.', 'duration': 21.624, 'max_score': 858.024, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/VfagCYwqzBc/pics/VfagCYwqzBc858024.jpg'}, {'end': 946.693, 'src': 'embed', 'start': 921.836, 'weight': 2, 'content': [{'end': 929.042, 'text': 'So, once you register, you will get a personal developer instance, which would look like the name, starting with Dev and followed by a number,', 'start': 921.836, 'duration': 7.206}, {'end': 930.483, 'text': 'as I mentioned before.', 'start': 929.042, 'duration': 1.441}, {'end': 931.824, 'text': 'Any instance would look like.', 'start': 930.763, 'duration': 1.061}, {'end': 940.89, 'text': 'and you need to understand that this is a temporary instance that you receive, which obviously you can have as long as you want it,', 'start': 932.464, 'duration': 8.426}, {'end': 946.693, 'text': 'but if you do not follow any activity on the instance, so without no activity for 10 days,', 'start': 940.89, 'duration': 5.803}], 'summary': "Upon registration, you receive a personal developer instance, starting with 'dev' followed by a number; it is temporary, and will be deactivated after 10 days of inactivity.", 'duration': 24.857, 'max_score': 921.836, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/VfagCYwqzBc/pics/VfagCYwqzBc921836.jpg'}, {'end': 989.691, 'src': 'embed', 'start': 961.963, 'weight': 3, 'content': [{'end': 966.226, 'text': "Now that we have our ServiceNow on instance, let's log in now.", 'start': 961.963, 'duration': 4.263}, {'end': 970.41, 'text': 'So once I log in, I would be redirected to my homepage.', 'start': 966.527, 'duration': 3.883}, {'end': 973.432, 'text': 'Here I have logged in as an administrator.', 'start': 971.25, 'duration': 2.182}, {'end': 980.138, 'text': 'And once I log in as an administrator, you would be going to the default system administration homepage.', 'start': 973.893, 'duration': 6.245}, {'end': 986.283, 'text': 'Now here is wherein we would understand the various parts of the ServiceNow UI.', 'start': 980.818, 'duration': 5.465}, {'end': 989.691, 'text': 'The ServiceNow UI has three major parts.', 'start': 987.11, 'duration': 2.581}], 'summary': 'After logging into servicenow, the ui has three major parts.', 'duration': 27.728, 'max_score': 961.963, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/VfagCYwqzBc/pics/VfagCYwqzBc961963.jpg'}, {'end': 1068.848, 'src': 'embed', 'start': 1039.945, 'weight': 4, 'content': [{'end': 1043.489, 'text': 'pretty much and you can drag and drop various records here in ServiceNow.', 'start': 1039.945, 'duration': 3.544}, {'end': 1048.653, 'text': "So that's all the bigger and the inner capabilities of ServiceNow as a platform.", 'start': 1044.009, 'duration': 4.644}, {'end': 1054.457, 'text': 'Now, as a system administrator, you would be doing various administrative activities,', 'start': 1049.393, 'duration': 5.064}, {'end': 1061.642, 'text': 'and all of those functionalities are available on your system administration dashboard, including user administration.', 'start': 1054.457, 'duration': 7.185}, {'end': 1065.265, 'text': 'On the left as I mentioned is the application navigator.', 'start': 1062.543, 'duration': 2.722}, {'end': 1068.848, 'text': 'So, in case you want to log a ticket as an incident,', 'start': 1065.505, 'duration': 3.343}], 'summary': 'Servicenow platform offers drag-and-drop records, user administration, and ticket logging.', 'duration': 28.903, 'max_score': 1039.945, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/VfagCYwqzBc/pics/VfagCYwqzBc1039944.jpg'}], 'start': 763.717, 'title': 'Servicenow: login and ui', 'summary': 'Introduces the servicenow login screen, explains accessing a personal instance, and emphasizes refreshing to keep it active. it also provides an overview of the servicenow ui, highlighting major parts and functionalities available to system administrators.', 'chapters': [{'end': 961.023, 'start': 763.717, 'title': 'Servicenow: accessing and understanding the login screen', 'summary': 'Introduces the servicenow login screen, explains how to get a personal instance, and emphasizes the importance of refreshing the instance to keep it active, highlighting the process of obtaining a developer instance and the key points for maintaining its availability.', 'duration': 197.306, 'highlights': ['Obtaining a personal developer instance of ServiceNow is free and only requires registration with a personal email ID, leading to access to the Developer Dashboard with various options. Emphasizes the accessibility and cost-free nature of obtaining a personal developer instance of ServiceNow, highlighting the minimal requirement of registration with a personal email ID.', "The developer instance of ServiceNow starts with 'Dev' followed by a number and is temporary, returning to the pool of available instances if there is no activity for 10 days, unless the user refreshes the instance or extends its availability. Highlights the temporary nature of the developer instance of ServiceNow, emphasizing the requirement to refresh or extend the instance to maintain its availability, and the consequences of inactivity for 10 days.", "The ServiceNow login screen is accessed through the browser URL using the instance name, which can be customized by the organization and follows the format 'instance-name.service-now.com'. Explains the process of accessing the ServiceNow login screen through the browser URL using the customized instance name and the standardized format 'instance-name.service-now.com'."]}, {'end': 1160.651, 'start': 961.963, 'title': 'Servicenow ui overview', 'summary': 'Provides an overview of the servicenow ui, highlighting the three major parts - banner area, application navigator, and content page, and also discusses the functionalities available to system administrators, including user administration and incident management.', 'duration': 198.688, 'highlights': ['The ServiceNow UI is divided into three major parts: the banner area, the application navigator, and the content page, with the banner area allowing customization of the logo via administrative options.', 'The platform provides functionalities like the connect sidebar for chatting with other ServiceNow users and the ability to drag and drop various records within the platform.', 'System administrators have access to various administrative activities and functionalities available on the system administration dashboard, including user administration and incident management.', 'The application navigator allows users to access different modules and applications by typing in the desired module name, and then view corresponding functionalities and lists of incidents.', 'ServiceNow users have different permissions and roles, with the system administrator having admin privileges, which determines the UI aspects and functionalities available to them.']}], 'duration': 396.934, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/VfagCYwqzBc/pics/VfagCYwqzBc763717.jpg', 'highlights': ['Obtaining a personal developer instance of ServiceNow is free and only requires registration with a personal email ID, leading to access to the Developer Dashboard with various options.', "The ServiceNow login screen is accessed through the browser URL using the instance name, which can be customized by the organization and follows the format 'instance-name.service-now.com'.", "The developer instance of ServiceNow starts with 'Dev' followed by a number and is temporary, returning to the pool of available instances if there is no activity for 10 days, unless the user refreshes the instance or extends its availability.", 'The ServiceNow UI is divided into three major parts: the banner area, the application navigator, and the content page, with the banner area allowing customization of the logo via administrative options.', 'System administrators have access to various administrative activities and functionalities available on the system administration dashboard, including user administration and incident management.']}], 'highlights': ['ServiceNow provides an integrated suite of applications to model and automate various activities across an enterprise, combining reporting capability and advanced analytics.', 'Introduction to cloud deployment models and services, with a focus on software as a service.', 'The chapter introduces the basics of ServiceNow, emphasizing the importance of cloud computing.', "ServiceNow's architecture, software releases, and versions are discussed.", 'ServiceNow is used by various industries, including Facebook, Netflix, and numerous financial organizations globally, capturing a significant market share.', 'The video ends with a demo on a ServiceNow instance.', 'Obtaining a personal developer instance of ServiceNow is free and only requires registration with a personal email ID, leading to access to the Developer Dashboard with various options.', "The ServiceNow login screen is accessed through the browser URL using the instance name, which can be customized by the organization and follows the format 'instance-name.service-now.com'.", 'The ServiceNow UI is divided into three major parts: the banner area, the application navigator, and the content page, with the banner area allowing customization of the logo via administrative options.', 'System administrators have access to various administrative activities and functionalities available on the system administration dashboard, including user administration and incident management.']}