title
The Business of Computer Repair

description
Info Level: Beginner Presenter: Eli the Computer Guy Date Created: May 19, 2010 Length of Class: 84 Minutes Tracks Computer Repair Prerequisites Interest in starting a Computer Repair Business Purpose of Class This class teaches students the basic concepts for starting a Computer Repair business, but also warns that this type of business is unlikely to be viable in the future. Topics Covered What is the Computer Repair Business Where to operate a Computer Repair Business from How the Computer Repair Business makes profit How to Bill Clients Selling Computer and Parts Limiting Liability Common Mistakes Class Notes Introduction The Computer Repair Business includes: Hardware Repair , Configurations, Viruses Mix this business with Networking Business and Data Recovery How to do it? Storefront? -- Seems more "legitimate" but costs can far outweigh benefits At their house? -- Going to the clients house is a good option that saves overhead cost, and really isn't as bad as people imagine it can be At your house? -- People are willing to bring computers to your house. Efficiency Computer Repair is a commodity business Setup your workbench to be as efficient as possible (4 Monitors, Keyboards, Mice) Sysprep, Slipstream and Disk Imaging increase the speed of installing new operating systems. Billing They always pay something Flat Rates work best Up sell Parts -- Reselling parts easily adds $25-$200 profit to a work order Selling Computers? Building custom computers is generally more trouble than it's worth now. Easier to "consult" on buying a Dell Create Partnerships You can't do everything. Approach local tech companies about swapping work. Limit Your Liability Use contracts You are not responsible for data Time limit for pickup Payment due at time of delivery Common Mistakes Create checklists so you have fail out points (Avoid the "Rabbit Hole to Hell") Communication with the client makes everyone's life better Under Promise, Over Deliver Parts Always buy name brand parts from reliable vendors. It's not worth time, money, or frustration dealing with no name manufacturers or vendors. If a part fails the client will blame you, not the manufacturer Final Thoughts... The Computer Repair Business is dying New Computers can be bought for $200 at Best Buy Windows 7 is much more stable/ secure then XP and needs fewer repairs. There still is, and always will be work, but... There are other aspects of Information Technology that will pay much better and be more relevant and interesting. This is a good place to get your feet wet as a new IT Consultant. What you learn fixing $200 computers is directly relevant to what you need to know fixing $20,000 systems, but there is a lot less liability WHEN something goes wrong. Start a Computer Repair Business with the idea of learning the skills required to become a valuable technology consultant. There is a lot or work available, but clients are not willing to pay enough for "real" technicians to deal with them. By coming in cheap you can easily get this work, and then move on to offering other solutions once you feel comfortable running a small technology business.

detail
{'title': 'The Business of Computer Repair', 'heatmap': [{'end': 1026.839, 'start': 974.298, 'weight': 0.717}, {'end': 1637.168, 'start': 1580.885, 'weight': 0.788}, {'end': 2145.681, 'start': 2090.344, 'weight': 1}, {'end': 2756.876, 'start': 2701.636, 'weight': 0.748}], 'summary': 'Delves into the computer repair business, covering trends, challenges, efficiency, data recovery, profit maximization strategies, essential practices, insights, and recommendations, providing insights into profitability, hourly charges, potential income, and strategies for efficient and profitable operations.', 'chapters': [{'end': 411.496, 'segs': [{'end': 132.736, 'src': 'embed', 'start': 107.361, 'weight': 2, 'content': [{'end': 114.147, 'text': "We're talking about power supplies that go out, CPUs that burn out, motherboards that die, LCD screens that.", 'start': 107.361, 'duration': 6.786}, {'end': 122.33, 'text': "So somebody comes in and they're getting a million pop-ups, something like that.", 'start': 117.907, 'duration': 4.423}, {'end': 124.491, 'text': "and we're talking about basic configurations.", 'start': 122.33, 'duration': 2.161}, {'end': 125.872, 'text': "People's printers don't work.", 'start': 124.531, 'duration': 1.341}, {'end': 128.273, 'text': "People's printer faxes don't work, etc.", 'start': 125.932, 'duration': 2.341}, {'end': 132.736, 'text': 'The computer repair business is slightly different.', 'start': 129.014, 'duration': 3.722}], 'summary': 'Computer repair business handles various hardware issues, including power supplies, cpus, motherboards, lcd screens, printers, and faxes.', 'duration': 25.375, 'max_score': 107.361, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI107361.jpg'}, {'end': 204.062, 'src': 'embed', 'start': 163.152, 'weight': 3, 'content': [{'end': 165.753, 'text': 'It was really, really, really easy money.', 'start': 163.152, 'duration': 2.601}, {'end': 169.275, 'text': 'It was just printing money for not having to know a lot.', 'start': 165.853, 'duration': 3.422}, {'end': 175.579, 'text': 'So when I started the consultancy, when I went out on my own, this was back in the days of Windows XP.', 'start': 169.315, 'duration': 6.264}, {'end': 184.495, 'text': 'When all this spyware was just hammering computers day in, day out.', 'start': 178.971, 'duration': 5.524}, {'end': 190.318, 'text': "people needed the computers repaired and there weren't very good ways to protect computers.", 'start': 184.495, 'duration': 5.823}, {'end': 204.062, 'text': 'So it was a really good thing from a business aspect because you would come to me, I would tune up your computer for $100 to $200.', 'start': 190.338, 'duration': 13.724}], 'summary': 'Easy money in computer repair business during windows xp era.', 'duration': 40.91, 'max_score': 163.152, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI163152.jpg'}, {'end': 305.226, 'src': 'embed', 'start': 277.636, 'weight': 0, 'content': [{'end': 281.977, 'text': "They just, they simply don't have the same number of problems.", 'start': 277.636, 'duration': 4.341}, {'end': 290.44, 'text': "So, before, if you had 100 people that needed their computer fixed, that's a lot of money.", 'start': 282.937, 'duration': 7.503}, {'end': 296.662, 'text': 'Well, now, if you have 10 people that need their computer fixed, they still need their computer fixed,', 'start': 290.56, 'duration': 6.102}, {'end': 305.226, 'text': 'but is that enough money for you to really be focused on this business? with the computer hardware repair?', 'start': 296.662, 'duration': 8.564}], 'summary': 'Reduced demand: from 100 to 10 computer repairs impacting business revenue.', 'duration': 27.59, 'max_score': 277.636, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI277636.jpg'}], 'start': 5.742, 'title': 'Computer repair business trends', 'summary': 'Covers insights into computer repair business profitability, resources required, and potential income generation. it also discusses the decline in the business due to decreased virus-related issues, lower computer prices, and the subsequent impact on repair revenue.', 'chapters': [{'end': 163.092, 'start': 5.742, 'title': 'Computer repair business insights', 'summary': 'Focuses on the business of computer repair, discussing the profitability and distinct resources required, highlighting the different aspects of computer repair and its potential for income generation.', 'duration': 157.35, 'highlights': ['The computer repair business involves various hardware repairs such as power supplies, CPUs, motherboards, and LCD screens, as well as addressing software issues like pop-ups and printer malfunctions, presenting diverse income opportunities within the industry.', 'The transcript emphasizes the distinct resources and customer behaviors associated with different technology businesses, highlighting the separate nature of computer repair as compared to other IT services.', 'Eli, the Computer Guy, provides insights into the profitability of computer repair, shedding light on its potential as a lucrative aspect within the IT industry.']}, {'end': 411.496, 'start': 163.152, 'title': 'Decline in computer repair business', 'summary': 'Highlights the decline in computer repair business due to the decrease in virus-related issues, decrease in computer prices, and subsequent decrease in repair revenue, with examples of how computer prices have significantly reduced and the impact on repair business.', 'duration': 248.344, 'highlights': ['The decrease in virus-related issues has led to a decline in the computer repair business as there are fewer people needing their computers fixed, resulting in decreased revenue.', 'The significant reduction in computer prices, with examples of being able to purchase a Windows 7 laptop with 2 gigs of RAM for $329, has impacted the repair business as customers are less willing to pay for repairs compared to when computers cost $1,000 or more.', 'The chapter also highlights the ease of making money in the past by repairing computers due to the prevalence of spyware and virus-related problems, providing a context for the decline in the repair business.', 'The detailed explanation of how the decrease in virus-related issues, coupled with the decrease in computer prices, has impacted the repair business, providing insight into the changing dynamics of the computer repair industry.']}], 'duration': 405.754, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI5742.jpg', 'highlights': ['The decrease in virus-related issues has led to a decline in the computer repair business as there are fewer people needing their computers fixed, resulting in decreased revenue.', 'The significant reduction in computer prices has impacted the repair business as customers are less willing to pay for repairs compared to when computers cost $1,000 or more.', 'The computer repair business involves various hardware repairs such as power supplies, CPUs, motherboards, and LCD screens, as well as addressing software issues like pop-ups and printer malfunctions, presenting diverse income opportunities within the industry.', 'The chapter also highlights the ease of making money in the past by repairing computers due to the prevalence of spyware and virus-related problems, providing a context for the decline in the repair business.']}, {'end': 797.172, 'segs': [{'end': 447.99, 'src': 'embed', 'start': 426.549, 'weight': 4, 'content': [{'end': 438.335, 'text': 'Then the additional part that always comes with this and this goes back to the numbers for the computer repair business game is that people are not willing to spend a lot of money simply getting their computers repaired.', 'start': 426.549, 'duration': 11.786}, {'end': 444.869, 'text': 'on getting a website built.', 'start': 443.749, 'duration': 1.12}, {'end': 447.99, 'text': "They'll spend a crap load of money on a lot of the other subjects that we talk about.", 'start': 445.309, 'duration': 2.681}], 'summary': 'People are unwilling to spend a lot on computer repair, but will spend more on other services.', 'duration': 21.441, 'max_score': 426.549, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI426549.jpg'}, {'end': 520.053, 'src': 'embed', 'start': 493.892, 'weight': 3, 'content': [{'end': 505.407, 'text': "Realistically, people just don't want of repairing a computer is about $200.", 'start': 493.892, 'duration': 11.515}, {'end': 513.03, 'text': "That's just about all anybody really wants to spend on the actual labor of repairing computers.", 'start': 505.407, 'duration': 7.623}, {'end': 517.732, 'text': 'And like I say, even now, that amount is dwindling.', 'start': 513.09, 'duration': 4.642}, {'end': 520.053, 'text': 'One of my old employees that went off and became a consultant.', 'start': 517.772, 'duration': 2.281}], 'summary': 'Most people want to spend around $200 on computer repairs, and this amount is dwindling.', 'duration': 26.161, 'max_score': 493.892, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI493892.jpg'}, {'end': 652.606, 'src': 'embed', 'start': 611.262, 'weight': 0, 'content': [{'end': 615.623, 'text': 'Nobody that I really hang out with wants to work on these computers,', 'start': 611.262, 'duration': 4.361}, {'end': 620.284, 'text': 'because the customers simply are not willing to pay enough money to make it worth our while.', 'start': 615.623, 'duration': 4.661}, {'end': 624.865, 'text': "I'm worth more than fixing computers per hour.", 'start': 620.704, 'duration': 4.161}, {'end': 634.007, 'text': 'This is a great thing for you if you are a new person because it means you can walk in and you can charge $25 to $50 an hour to do computer repair.', 'start': 626.145, 'duration': 7.862}, {'end': 643.402, 'text': "People need the work done and if you're willing to work for that little, they'll be happy to give you the work.", 'start': 637.059, 'duration': 6.343}, {'end': 646.803, 'text': 'So if you can repair their computer for $100, they will be very happy.', 'start': 643.462, 'duration': 3.341}, {'end': 652.606, 'text': 'You get money in your pocket, they get a fixed computer and you learn how the computer industry works.', 'start': 646.864, 'duration': 5.742}], 'summary': 'Low willingness to pay for computer repair allows newbies to charge $25-$50/hour and earn $100 per repair.', 'duration': 41.344, 'max_score': 611.262, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI611262.jpg'}, {'end': 716.137, 'src': 'embed', 'start': 684.139, 'weight': 2, 'content': [{'end': 688.105, 'text': 'learn working on $100 projects and $200 projects are going to be the same skills that transfer to $10, 000 projects and $20, 000 projects.', 'start': 684.139, 'duration': 3.966}, {'end': 704.987, 'text': 'The difference being $100 repair is a whole lot different than liability on a $10, 000 project.', 'start': 688.125, 'duration': 16.862}, {'end': 713.094, 'text': 'If you get into the computer repair business right now, you can go and you can learn how to communicate with customers.', 'start': 705.828, 'duration': 7.266}, {'end': 716.137, 'text': 'You can learn how to upsell people.', 'start': 713.474, 'duration': 2.663}], 'summary': 'Skills for $100 and $200 projects transfer to $10,000 and $20,000 projects, but with different liabilities.', 'duration': 31.998, 'max_score': 684.139, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI684139.jpg'}], 'start': 411.496, 'title': 'Challenges and tips in computer repair business', 'summary': "Addresses challenges in computer repair business, focusing on people's reluctance to spend over $200 on repairs and the reasons for these challenges. additionally, it discusses the low barrier to entry, potential hourly charges of $25 to $50, transferable skills, and skill development opportunities in the computer repair business.", 'chapters': [{'end': 562.458, 'start': 411.496, 'title': 'Challenges in computer repair business', 'summary': 'Highlights the reluctance of people to spend money on computer repairs, with most willing to spend only about $200, and discusses the reasons for the challenges in the computer repair business.', 'duration': 150.962, 'highlights': ['Most people are reluctant to spend a significant amount of money on computer repairs, with the average willingness to spend being about $200, which is steadily decreasing.', 'Despite the high expenditure on other subjects, people are generally unwilling to invest in computer repair or getting a website built.', 'Anecdotal evidence of reluctance to repair almost brand new computers, even when a discount is offered for the repair work.', "A consultant's experience, where it took three hours to fix a computer with a virus, highlights the reality and challenges of the computer repair business.", "The author presents two reasons for considering the computer repair business despite its challenges, leading to a discussion of the reasons for the industry's difficulties."]}, {'end': 797.172, 'start': 562.458, 'title': 'Computer repair business tips', 'summary': 'Discusses the low barrier to entry in the computer repair business, highlighting the potential to charge $25 to $50 per hour, the transferable skills to larger it projects, and the opportunity to gain communication and project management skills, emphasizing the minimal risk and potential for skill development.', 'duration': 234.714, 'highlights': ['The skills learned in computer repair, including communication, project management, and upselling, can be transferred to larger IT projects, emphasizing the potential for skill development and advancement in the industry.', 'The chapter highlights the opportunity to charge $25 to $50 per hour in the computer repair business, indicating the potential for earnings in this field.', 'The low barrier to entry in the computer repair business is emphasized, with the requirement of only a Phillips head screwdriver and a can of air, making it accessible for new entrants.', 'The chapter emphasizes the minimal risk in starting a computer repair business, highlighting that potential mistakes would not have catastrophic consequences, providing a relatively safe environment for skill development.', 'The high demand for computer repair services is highlighted, indicating that almost everybody in the world needs computer repair, suggesting a wide market for potential business opportunities.']}], 'duration': 385.676, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI411496.jpg', 'highlights': ['The high demand for computer repair services indicates a wide market for potential business opportunities.', 'The opportunity to charge $25 to $50 per hour in the computer repair business emphasizes the potential for earnings in this field.', 'The skills learned in computer repair can be transferred to larger IT projects, emphasizing the potential for skill development and advancement in the industry.', 'Most people are reluctant to spend a significant amount of money on computer repairs, with the average willingness to spend being about $200, which is steadily decreasing.', 'Despite the high expenditure on other subjects, people are generally unwilling to invest in computer repair or getting a website built.']}, {'end': 1599.293, 'segs': [{'end': 826.44, 'src': 'embed', 'start': 797.192, 'weight': 1, 'content': [{'end': 806.417, 'text': "Because I'm telling you, people think it's all about Microsoft certifications and degrees and Cisco certifications and all that.", 'start': 797.192, 'duration': 9.225}, {'end': 819.138, 'text': "The technology world is more about It's about getting client buy-in or getting boss buy-in.", 'start': 807.458, 'duration': 11.68}, {'end': 824.099, 'text': 'These are the things that will make you a very successful technology professional.', 'start': 819.798, 'duration': 4.301}, {'end': 826.44, 'text': 'The certifications and all that are nice.', 'start': 824.739, 'duration': 1.701}], 'summary': 'Success in technology is about client and boss buy-in, not just certifications.', 'duration': 29.248, 'max_score': 797.192, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI797192.jpg'}, {'end': 866.894, 'src': 'embed', 'start': 843.174, 'weight': 0, 'content': [{'end': 854.323, 'text': 'Now, the other reason you should look at the computer repair business is if you already are doing networking for people or if you are already doing IT support,', 'start': 843.174, 'duration': 11.149}, {'end': 856.185, 'text': "if you're already a consultant or such.", 'start': 854.323, 'duration': 1.862}, {'end': 866.894, 'text': "this is also just a very easy way to make a few extra dollars when you're at the client site or from your clients in general if you're dealing with their server already.", 'start': 856.185, 'duration': 10.709}], 'summary': 'Consider computer repair business for extra income if already involved in it or consulting.', 'duration': 23.72, 'max_score': 843.174, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI843174.jpg'}, {'end': 1026.839, 'src': 'heatmap', 'start': 974.298, 'weight': 0.717, 'content': [{'end': 980.122, 'text': 'So the first question is where are you going to do your computer repair business from??', 'start': 974.298, 'duration': 5.824}, {'end': 985.505, 'text': "Everybody always comes to me and they say I'm going to start a computer repair business.", 'start': 980.562, 'duration': 4.943}, {'end': 989.168, 'text': "I'm going and I'm going to find a really nice storefront.", 'start': 985.825, 'duration': 3.343}, {'end': 992.15, 'text': "Well, that's an option.", 'start': 990.168, 'duration': 1.982}, {'end': 993.21, 'text': 'You can get a store.', 'start': 992.21, 'duration': 1}, {'end': 999.614, 'text': "Again, with my viewpoint of where the computer repair industry is, I'm not so sure you can or you should.", 'start': 993.691, 'duration': 5.923}, {'end': 1007.986, 'text': 'So where can you set up your computer repair option is a storefront.', 'start': 1000.575, 'duration': 7.411}, {'end': 1009.847, 'text': 'You can do it out of a storefront.', 'start': 1008.686, 'duration': 1.161}, {'end': 1014.931, 'text': "The other option is that you can do it at the client's site.", 'start': 1010.708, 'duration': 4.223}, {'end': 1020.355, 'text': "So, you know, somebody, a residential client calls up, they say, hey, my computer's no longer working.", 'start': 1015.031, 'duration': 5.324}, {'end': 1026.839, 'text': "So you can go and you can work at the client's place or you can run it out of your house.", 'start': 1020.636, 'duration': 6.203}], 'summary': 'Consider starting a computer repair business from a storefront or offering on-site services to residential clients.', 'duration': 52.541, 'max_score': 974.298, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI974298.jpg'}, {'end': 1020.355, 'src': 'embed', 'start': 993.691, 'weight': 2, 'content': [{'end': 999.614, 'text': "Again, with my viewpoint of where the computer repair industry is, I'm not so sure you can or you should.", 'start': 993.691, 'duration': 5.923}, {'end': 1007.986, 'text': 'So where can you set up your computer repair option is a storefront.', 'start': 1000.575, 'duration': 7.411}, {'end': 1009.847, 'text': 'You can do it out of a storefront.', 'start': 1008.686, 'duration': 1.161}, {'end': 1014.931, 'text': "The other option is that you can do it at the client's site.", 'start': 1010.708, 'duration': 4.223}, {'end': 1020.355, 'text': "So, you know, somebody, a residential client calls up, they say, hey, my computer's no longer working.", 'start': 1015.031, 'duration': 5.324}], 'summary': 'Computer repair options include storefront or on-site service for residential clients.', 'duration': 26.664, 'max_score': 993.691, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI993691.jpg'}, {'end': 1323.153, 'src': 'embed', 'start': 1294.668, 'weight': 3, 'content': [{'end': 1296.711, 'text': 'because you know when you get to their house.', 'start': 1294.668, 'duration': 2.043}, {'end': 1304.319, 'text': "you're obviously not going to have a little little supply chest right behind you, but it's it's a pretty decent way to do the business.", 'start': 1296.711, 'duration': 7.608}, {'end': 1309.289, 'text': 'a lot of people feel very comfortable fixing the computers.', 'start': 1304.319, 'duration': 4.97}, {'end': 1314.971, 'text': 'As long as you market yourself in pretty decent areas, you should be going to pretty decent houses.', 'start': 1310.149, 'duration': 4.822}, {'end': 1323.153, 'text': "You know, I've been to some nicer houses and some messier houses, but by and large, all the houses that I ever went to were perfectly fine.", 'start': 1315.031, 'duration': 8.122}], 'summary': 'Offer computer repair services in decent areas to access decent houses.', 'duration': 28.485, 'max_score': 1294.668, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI1294668.jpg'}, {'end': 1410.225, 'src': 'embed', 'start': 1380.72, 'weight': 4, 'content': [{'end': 1385.666, 'text': 'The last way to do it is to actually just work out of your house.', 'start': 1380.72, 'duration': 4.946}, {'end': 1388.73, 'text': 'So you can have people bringing the computers to your house.', 'start': 1385.826, 'duration': 2.904}, {'end': 1393.435, 'text': "The benefit with this is you're not paying any extra rent or any of that.", 'start': 1389.691, 'duration': 3.744}, {'end': 1396.259, 'text': "You're not going out to the client's site at all.", 'start': 1393.916, 'duration': 2.343}, {'end': 1404.14, 'text': "The problem is they're actually coming to that you want to be.", 'start': 1398.021, 'duration': 6.119}, {'end': 1410.225, 'text': 'But again, when I first started the business, I had a lot of clients that were willing to do this.', 'start': 1405.08, 'duration': 5.145}], 'summary': 'One way to work is from home, saving on rent and client visits.', 'duration': 29.505, 'max_score': 1380.72, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI1380720.jpg'}, {'end': 1482.225, 'src': 'embed', 'start': 1449.876, 'weight': 5, 'content': [{'end': 1451.638, 'text': 'So the benefit of the storefront.', 'start': 1449.876, 'duration': 1.762}, {'end': 1465.156, 'text': 'if you think about having a storefront thousand dollars at least to equip a store and seventeen hundred two thousand dollars a month just to keep it up and running.', 'start': 1451.638, 'duration': 13.518}, {'end': 1470.439, 'text': "also, you're just gonna be sitting there staring at people walk by, unless you actually have customers.", 'start': 1465.156, 'duration': 5.283}, {'end': 1473.381, 'text': "you know you can't go out and knock on doors, you can't do anything else.", 'start': 1470.439, 'duration': 2.942}, {'end': 1476.602, 'text': 'you just gotta sit there and keep the hours of the store open.', 'start': 1473.381, 'duration': 3.221}, {'end': 1482.225, 'text': "you can go to people's houses, so so you don't have an office, they don't come to your home,", 'start': 1476.602, 'duration': 5.623}], 'summary': 'Having a storefront costs at least $1000 to set up and $1700-$2000 monthly, with limited customer interaction.', 'duration': 32.349, 'max_score': 1449.876, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI1449876.jpg'}], 'start': 797.192, 'title': 'Computer repair business', 'summary': 'Explores the business aspects of computer repair, emphasizing client buy-in and potential revenue streams, with insights on setting up a repair business, associated costs, and different ways to run the business - storefront, house visits, or home-based, highlighting costs, client acceptance, and income growth.', 'chapters': [{'end': 1215.688, 'start': 797.192, 'title': 'Computer repair business insights', 'summary': 'Explores the business aspects of computer repair, emphasizing the value of client buy-in and the potential for additional revenue streams, with insights on setting up a repair business and the associated costs and considerations.', 'duration': 418.496, 'highlights': ['Emphasizing the value of client buy-in and soft skills such as communication and project management over certifications for success in the technology world.', 'The potential for additional revenue streams by integrating computer repair with existing technology businesses, such as networking or IT support, to leverage hardware problems for profit.', 'Insights on setting up a computer repair business, including options for storefront, client site, or home-based operations, with detailed cost considerations and the importance of managing storefront expenses.']}, {'end': 1599.293, 'start': 1216.209, 'title': 'Starting a computer repair business', 'summary': "Discusses three ways to run a computer repair business: having a storefront, visiting clients' houses, or working from home, citing costs, client acceptance, and the potential for income growth.", 'duration': 383.084, 'highlights': ["Visiting clients' houses or offices is a decent way to run the business, as clients are comfortable with it and may allow you to take the computer for repair if needed.", 'Working from home, with clients bringing their computers to your house, is a viable option, especially for clients seeking lower prices, and can be a starting point for the business before considering a storefront.', "Having a storefront requires significant costs and expenses, and may not guarantee immediate customer traffic, therefore it's suggested to consider it after the business is generating significant monthly income."]}], 'duration': 802.101, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI797192.jpg', 'highlights': ['The potential for additional revenue streams by integrating computer repair with existing technology businesses, such as networking or IT support, to leverage hardware problems for profit.', 'Emphasizing the value of client buy-in and soft skills such as communication and project management over certifications for success in the technology world.', 'Insights on setting up a computer repair business, including options for storefront, client site, or home-based operations, with detailed cost considerations and the importance of managing storefront expenses.', "Visiting clients' houses or offices is a decent way to run the business, as clients are comfortable with it and may allow you to take the computer for repair if needed.", 'Working from home, with clients bringing their computers to your house, is a viable option, especially for clients seeking lower prices, and can be a starting point for the business before considering a storefront.', "Having a storefront requires significant costs and expenses, and may not guarantee immediate customer traffic, therefore it's suggested to consider it after the business is generating significant monthly income."]}, {'end': 2097.87, 'segs': [{'end': 1632.645, 'src': 'embed', 'start': 1605.295, 'weight': 4, 'content': [{'end': 1611.291, 'text': "About this, a lot of times I'm talking about virus issues.", 'start': 1605.295, 'duration': 5.996}, {'end': 1616.094, 'text': 'I had the real problem with this, with my employees,', 'start': 1611.671, 'duration': 4.423}, {'end': 1626.421, 'text': 'where they would keep working on virus problems and trying to clean a computer of these viruses and just taking way too long to do it.', 'start': 1616.094, 'duration': 10.327}, {'end': 1632.645, 'text': "If you're trying to do this commodity thing, you can only spend so long trying to clean viruses out of a computer.", 'start': 1626.701, 'duration': 5.944}], 'summary': 'Employees took too long cleaning viruses, hampering productivity.', 'duration': 27.35, 'max_score': 1605.295, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI1605295.jpg'}, {'end': 1734.026, 'src': 'embed', 'start': 1704.299, 'weight': 3, 'content': [{'end': 1705.1, 'text': "Third place, you can't find it.", 'start': 1704.299, 'duration': 0.801}, {'end': 1716.051, 'text': "And suddenly, you're spending all of this time researching longer worth the time, energy, money, et cetera, to do so.", 'start': 1705.16, 'duration': 10.891}, {'end': 1720.475, 'text': 'So you need to come up, like I say, with parts.', 'start': 1716.532, 'duration': 3.943}, {'end': 1722.176, 'text': 'This is our first vendor we go to.', 'start': 1720.755, 'duration': 1.421}, {'end': 1723.558, 'text': 'This is our second vendor we go to.', 'start': 1722.216, 'duration': 1.342}, {'end': 1725.379, 'text': 'Even this is our third vendor we go to.', 'start': 1723.778, 'duration': 1.601}, {'end': 1734.026, 'text': "If those three vendors don't have it, we don't keep looking for these parts because, again, it's just not worth the time, the energy, et cetera.", 'start': 1725.699, 'duration': 8.327}], 'summary': 'Efficiency in sourcing by limiting vendor search to top three, saving time and resources.', 'duration': 29.727, 'max_score': 1704.299, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI1704299.jpg'}, {'end': 1827.496, 'src': 'embed', 'start': 1800.997, 'weight': 0, 'content': [{'end': 1810.342, 'text': 'Disk imaging is where we created a snapshot of everything that we wanted on the computer and then we could deploy that snapshot to a computer in 15 minutes or 15 to 30 minutes.', 'start': 1800.997, 'duration': 9.345}, {'end': 1820.172, 'text': 'It was very easy to do four hours that short little time.', 'start': 1810.702, 'duration': 9.47}, {'end': 1822.453, 'text': 'Efficiency is a huge thing.', 'start': 1820.752, 'duration': 1.701}, {'end': 1827.496, 'text': "That's what you have to remember with the computer repair business is this is not artwork.", 'start': 1822.473, 'duration': 5.023}], 'summary': 'Disk imaging enabled deploying a computer snapshot in 15-30 minutes, ensuring efficiency in computer repair.', 'duration': 26.499, 'max_score': 1800.997, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI1800997.jpg'}, {'end': 1923.088, 'src': 'embed', 'start': 1893.141, 'weight': 1, 'content': [{'end': 1896.283, 'text': 'nobody ever said that you can only fix one computer at once.', 'start': 1893.141, 'duration': 3.142}, {'end': 1905.876, 'text': "So if it takes you a few hours, you line up four computers and you're fixing them all at the same time.", 'start': 1896.524, 'duration': 9.352}, {'end': 1910.059, 'text': "instead of making $100 an hour, you're now making $400 per hour.", 'start': 1905.876, 'duration': 4.183}, {'end': 1916.003, 'text': 'Just how computer repair works.', 'start': 1912.42, 'duration': 3.583}, {'end': 1923.088, 'text': "this is a very effective way to do computer repair, because a lot of the repairs that you're going to be doing, like the hardware stuff,", 'start': 1916.003, 'duration': 7.085}], 'summary': 'Fix multiple computers simultaneously to increase earnings to $400 per hour.', 'duration': 29.947, 'max_score': 1893.141, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI1893141.jpg'}, {'end': 2077.768, 'src': 'embed', 'start': 2048.004, 'weight': 2, 'content': [{'end': 2051.087, 'text': 'The first thing is you should come up with checklists.', 'start': 2048.004, 'duration': 3.083}, {'end': 2057.813, 'text': 'Just like pilots have checklists and such you as a computer repair person should have,', 'start': 2051.868, 'duration': 5.945}, {'end': 2067.039, 'text': 'It is easy to forget what you have done or what you need to do next.', 'start': 2062.375, 'duration': 4.664}, {'end': 2075.446, 'text': 'So, again, if you start doing computer tune-ups for people, you can just come up with a checklist and Xerox it to say what we used to have.', 'start': 2067.498, 'duration': 7.948}, {'end': 2077.768, 'text': 'All Windows updates are done.', 'start': 2075.866, 'duration': 1.902}], 'summary': 'Create checklists for computer tune-ups to ensure all windows updates are completed.', 'duration': 29.764, 'max_score': 2048.004, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI2048004.jpg'}], 'start': 1605.295, 'title': 'Efficiency in computer repair business', 'summary': 'Emphasizes the importance of efficiency in computer repair business, highlighting the use of disk imaging to reduce system deployment time to 15-30 minutes, maximizing profit by fixing multiple computers simultaneously, with potential to earn $400 per hour, and the need for checklists to ensure thorough and efficient repairs.', 'chapters': [{'end': 1772.608, 'start': 1605.295, 'title': 'Efficiency in computer repair business', 'summary': 'Highlights the importance of efficiency in computer repair business, emphasizing the need for fail-out points in virus cleaning and parts sourcing, and recommends using separate monitors instead of kvm switches for multitasking.', 'duration': 167.313, 'highlights': ['The importance of fail-out points in virus cleaning and parts sourcing to ensure efficiency and profitability.', 'Emphasizing the need for efficient parts sourcing by using reputable vendors and having predetermined fail-out points if parts are not readily available.', 'Recommendation against using KVM switches for multitasking, advocating for the use of separate monitors to enhance efficiency in dealing with multiple computers.', 'The need for efficient virus cleaning to maximize profitability, with a focus on setting fail-out points to avoid spending excessive time on unprofitable tasks.']}, {'end': 2097.87, 'start': 1773.229, 'title': 'Efficient computer repair business', 'summary': 'Emphasizes the importance of efficiency in computer repair business, highlighting the use of disk imaging to reduce system deployment time to 15-30 minutes and maximizing profit by fixing multiple computers simultaneously, with potential to earn $400 per hour, and the need for checklists to ensure thorough and efficient repairs.', 'duration': 324.641, 'highlights': ['Efficiency in computer repair business is crucial, using disk imaging can reduce system deployment time to 15-30 minutes, compared to the standard 3-4 hours for installing an operating system.', 'Maximizing profit in computer repair business involves fixing multiple computers simultaneously, potentially earning up to $400 per hour by working on four computers at once, rather than $100 per hour for fixing one computer at a time.', 'Checklists are essential for thorough and efficient computer repairs, preventing omissions in tasks such as Windows updates, antivirus installation, and virus scans, especially when dealing with multiple computers simultaneously.']}], 'duration': 492.575, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI1605295.jpg', 'highlights': ['Using disk imaging can reduce system deployment time to 15-30 minutes, maximizing profit', 'Fixing multiple computers simultaneously can potentially earn up to $400 per hour', 'Checklists are essential for thorough and efficient computer repairs', 'Efficient parts sourcing is crucial for ensuring efficiency and profitability', 'Emphasizing the need for efficient virus cleaning to maximize profitability']}, {'end': 2438.72, 'segs': [{'end': 2136.353, 'src': 'embed', 'start': 2098.35, 'weight': 3, 'content': [{'end': 2103.794, 'text': 'So you just come up, you line up all your computers, you come up with a checklist and you do the work as need be.', 'start': 2098.35, 'duration': 5.444}, {'end': 2119.586, 'text': "The next thing is, with checklists, like I talked about in the data recovery, the business for data recovery is you need, you can't do anymore,", 'start': 2104.394, 'duration': 15.192}, {'end': 2122.874, 'text': "or it's not worth your time or money to do anymore.", 'start': 2119.586, 'duration': 3.288}, {'end': 2136.353, 'text': "so when I talk about So, we've talked about where you're actually going to do your business from and we've talked about efficiency.", 'start': 2122.874, 'duration': 13.479}], 'summary': 'Efficiently manage data recovery business with checklists and computer setup.', 'duration': 38.003, 'max_score': 2098.35, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI2098350.jpg'}, {'end': 2231.701, 'src': 'embed', 'start': 2201.853, 'weight': 0, 'content': [{'end': 2203.993, 'text': 'So we basically had three prices.', 'start': 2201.853, 'duration': 2.14}, {'end': 2207.514, 'text': 'So if they came in, they were always going to pay those rates for labor.', 'start': 2204.033, 'duration': 3.481}, {'end': 2211.235, 'text': 'really do feel more comfortable with this.', 'start': 2208.274, 'duration': 2.961}, {'end': 2219.777, 'text': 'One of the people that I know that still runs a computer repair shop, his flat rate for all computer repairs is $99.', 'start': 2211.315, 'duration': 8.462}, {'end': 2224.859, 'text': 'So if you know anything about computer repair, that covers a lot of stuff.', 'start': 2219.777, 'duration': 5.082}, {'end': 2231.701, 'text': 'So if you need a stick of RAM installed into your computer, it will cost you $99.', 'start': 2224.939, 'duration': 6.762}], 'summary': 'Three labor prices set, $99 flat rate for computer repairs.', 'duration': 29.848, 'max_score': 2201.853, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI2201853.jpg'}, {'end': 2320.898, 'src': 'embed', 'start': 2274.009, 'weight': 6, 'content': [{'end': 2282.934, 'text': "Even if they walk in the door, you take a look at their computer, and you find out it's not worth repairing, they still need to pay a minimum fee.", 'start': 2274.009, 'duration': 8.925}, {'end': 2289.457, 'text': "Whether you charge them $25 or $50, I don't care, but they do need to get charged a minimum fee.", 'start': 2283.154, 'duration': 6.303}, {'end': 2291.999, 'text': "What you don't realize.", 'start': 2290.618, 'duration': 1.381}, {'end': 2301.347, 'text': "I didn't realize when I started the computer repair the actual shop, not when I was a consultant when I had the store.", 'start': 2291.999, 'duration': 9.348}, {'end': 2304.61, 'text': "I didn't want clients to be scared that we were going to rip them off.", 'start': 2301.347, 'duration': 3.263}, {'end': 2306.631, 'text': 'So we had free diagnostics.', 'start': 2304.71, 'duration': 1.921}, {'end': 2310.955, 'text': 'The problem is people really do abuse this.', 'start': 2307.032, 'duration': 3.923}, {'end': 2319.036, 'text': "We would have people come in and we'd do the diagnostic and they'd be like, oh, okay, now I'm going to take it home and repair it myself.", 'start': 2312.612, 'duration': 6.424}, {'end': 2320.437, 'text': "You're like what?", 'start': 2319.717, 'duration': 0.72}, {'end': 2320.898, 'text': 'excuse me?', 'start': 2320.437, 'duration': 0.461}], 'summary': 'Computer repair shop offers free diagnostics but introduces a minimum fee for customers even if the computer is not worth repairing.', 'duration': 46.889, 'max_score': 2274.009, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI2274009.jpg'}, {'end': 2394.292, 'src': 'embed', 'start': 2369.948, 'weight': 1, 'content': [{'end': 2375.893, 'text': "Or like I say, we would fix their computer and then they would say they didn't have the money to actually come pick it up.", 'start': 2369.948, 'duration': 5.945}, {'end': 2377.094, 'text': 'These are real problems.', 'start': 2375.953, 'duration': 1.141}, {'end': 2385.841, 'text': 'So the first thing, or the second thing, is you have to have an absolute minimum charge for your services.', 'start': 2377.534, 'duration': 8.307}, {'end': 2394.292, 'text': "So, if you're dealing with a storefront, so if you have a store or a house and they come to you, it needs to be a minimum of $25 to $50.", 'start': 2386.361, 'duration': 7.931}], 'summary': 'Set a minimum charge of $25 to $50 for services to address customer payment issues.', 'duration': 24.344, 'max_score': 2369.948, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI2369948.jpg'}], 'start': 2098.35, 'title': 'Efficient data recovery business and flat rate billing for computer repair', 'summary': 'Delves into optimizing the efficiency and profitability of a data recovery business through the use of checklists and rapid task completion. it also highlights the significance of implementing flat rates for computer repair services, such as $49 for simple repairs, $99 for more complicated repairs, and $199 for tune-ups and wipe and reloads, along with the importance of requiring clients to pay a minimum fee for diagnostics to prevent abuse and ensure customer commitment.', 'chapters': [{'end': 2147.483, 'start': 2098.35, 'title': 'Efficient data recovery business', 'summary': 'Discusses the efficiency and profitability of a data recovery business, emphasizing the need for checklists and rapid completion of tasks to maximize output.', 'duration': 49.133, 'highlights': ['Checklists are essential for efficient data recovery, enabling the completion of tasks with maximum speed and accuracy.', 'Efficiency is crucial in commodity work such as data recovery, emphasizing the need to rapidly complete numerous tasks for maximum profitability.', 'Billing and maximizing output are key aspects of running a successful data recovery business, ensuring that the work is worth the time and money invested.']}, {'end': 2438.72, 'start': 2148.063, 'title': 'Flat rate billing for computer repair', 'summary': 'Discusses the importance of implementing flat rates for computer repair services, with examples of $49 for simple repairs, $99 for more complicated repairs, and $199 for tune-ups and wipe and reloads, as well as the necessity of requiring clients to pay a minimum fee for diagnostics, to prevent abuse and ensure customer commitment.', 'duration': 290.657, 'highlights': ['Implementing flat rates for computer repair services, such as $49 for simple repairs, $99 for more complicated repairs, and $199 for tune-ups and wipe and reloads, can provide clear pricing and comfort for clients.', 'Requiring clients to pay a minimum fee, such as $25 to $50 for storefront services and higher for house visits, is essential to prevent abuse and ensure customer commitment.', 'Offering free diagnostics can lead to abuse, with clients taking the diagnostic results home to repair the computer themselves, not showing up to retrieve the fixed computer, or requesting work to be undone due to lack of funds, highlighting the necessity of requiring clients to pay something to prove their interest and commitment to the repair.', 'Charging a flat rate of $99 for all computer repairs has been found to be simpler for customers and can cover a wide range of repair services, addressing concerns about transparency and customer comfort with pricing.', "It is important to ensure that clients pay a minimum fee even if the computer is not worth repairing, as this helps prevent abuse of free diagnostics and shows the client's commitment to the repair process."]}], 'duration': 340.37, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI2098350.jpg', 'highlights': ['Implementing flat rates for computer repair services, such as $49 for simple repairs, $99 for more complicated repairs, and $199 for tune-ups and wipe and reloads, can provide clear pricing and comfort for clients.', 'Requiring clients to pay a minimum fee, such as $25 to $50 for storefront services and higher for house visits, is essential to prevent abuse and ensure customer commitment.', 'Charging a flat rate of $99 for all computer repairs has been found to be simpler for customers and can cover a wide range of repair services, addressing concerns about transparency and customer comfort with pricing.', 'Checklists are essential for efficient data recovery, enabling the completion of tasks with maximum speed and accuracy.', 'Efficiency is crucial in commodity work such as data recovery, emphasizing the need to rapidly complete numerous tasks for maximum profitability.', 'Billing and maximizing output are key aspects of running a successful data recovery business, ensuring that the work is worth the time and money invested.', 'Offering free diagnostics can lead to abuse, with clients taking the diagnostic results home to repair the computer themselves, not showing up to retrieve the fixed computer, or requesting work to be undone due to lack of funds, highlighting the necessity of requiring clients to pay something to prove their interest and commitment to the repair.', "It is important to ensure that clients pay a minimum fee even if the computer is not worth repairing, as this helps prevent abuse of free diagnostics and shows the client's commitment to the repair process."]}, {'end': 3361.58, 'segs': [{'end': 2554.416, 'src': 'embed', 'start': 2532.129, 'weight': 0, 'content': [{'end': 2540.84, 'text': 'Installing a little backup system onto a computer can be an extra easy extra $100 in profit once you add in the additional markup.', 'start': 2532.129, 'duration': 8.711}, {'end': 2549.914, 'text': 'With billing for computer repair, what you have to realize is customers want fixed prices.', 'start': 2542.89, 'duration': 7.024}, {'end': 2554.416, 'text': 'So my fixed prices for residential customers.', 'start': 2550.434, 'duration': 3.982}], 'summary': 'Offering backup system installation can add $100 profit with fixed prices for residential customers.', 'duration': 22.287, 'max_score': 2532.129, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI2532129.jpg'}, {'end': 2630.751, 'src': 'embed', 'start': 2602.083, 'weight': 1, 'content': [{'end': 2607.026, 'text': 'And then the more complicated, the wipe and reloads, that kind of thing, were $199.', 'start': 2602.083, 'duration': 4.943}, {'end': 2608.847, 'text': 'So there were these three prices.', 'start': 2607.026, 'duration': 1.821}, {'end': 2613.77, 'text': 'If a customer came in, they knew what they were going to pay, and they really were comfortable with that.', 'start': 2609.147, 'duration': 4.623}, {'end': 2615.531, 'text': 'They were fine with that.', 'start': 2613.81, 'duration': 1.721}, {'end': 2617.152, 'text': 'It makes them feel better.', 'start': 2615.571, 'duration': 1.581}, {'end': 2620.575, 'text': 'Like I say, I have the one friend now who has a business.', 'start': 2617.693, 'duration': 2.882}, {'end': 2622.976, 'text': 'He charges $99 for everything.', 'start': 2620.855, 'duration': 2.121}, {'end': 2626.018, 'text': 'So if you need RAM installed, he charges you $99.', 'start': 2623.176, 'duration': 2.842}, {'end': 2630.751, 'text': 'If you need a complete wipe and reload, he charges $99.', 'start': 2626.018, 'duration': 4.733}], 'summary': 'Tech services offered at fixed prices: $99 for all, $199 for complex tasks', 'duration': 28.668, 'max_score': 2602.083, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI2602083.jpg'}, {'end': 2675.856, 'src': 'embed', 'start': 2643.959, 'weight': 2, 'content': [{'end': 2648.602, 'text': "So if I went to the person's house, like I said, I charged $99 for up to two hours.", 'start': 2643.959, 'duration': 4.643}, {'end': 2653.245, 'text': 'If I was there for two minutes, I still charge them $99.', 'start': 2648.863, 'duration': 4.382}, {'end': 2661.149, 'text': 'If they come to your store or to your home, like I say, come up with some minimum rate, $25, $50, whatever.', 'start': 2653.245, 'duration': 7.904}, {'end': 2667.772, 'text': "The two reasons for this is that they prove that they're serious, because I swear to God, I am not joking.", 'start': 2661.589, 'duration': 6.183}, {'end': 2675.856, 'text': "I saw this so many times people would bring in their computers for diagnostics and then, well, yeah, maybe I'll get it fixed.", 'start': 2667.772, 'duration': 8.084}], 'summary': 'Charged $99 for up to two hours, $25 or $50 minimum rates to show seriousness.', 'duration': 31.897, 'max_score': 2643.959, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI2643959.jpg'}, {'end': 2773.605, 'src': 'heatmap', 'start': 2701.636, 'weight': 4, 'content': [{'end': 2705.197, 'text': "So we'd say, we think this is going to be a $200 repair.", 'start': 2701.636, 'duration': 3.561}, {'end': 2706.837, 'text': 'They say, okay, fix it.', 'start': 2705.497, 'duration': 1.34}, {'end': 2711.959, 'text': "We would come back and we'd say, hey, guess what? It was only $150.", 'start': 2707.557, 'duration': 4.402}, {'end': 2712.939, 'text': 'We saved you money.', 'start': 2711.959, 'duration': 0.98}, {'end': 2715.36, 'text': "And then they still didn't have the $150.", 'start': 2713.859, 'duration': 1.501}, {'end': 2717.861, 'text': "It's true.", 'start': 2715.36, 'duration': 2.501}, {'end': 2719.881, 'text': "So that's billing.", 'start': 2718.341, 'duration': 1.54}, {'end': 2725.203, 'text': 'Take this advice seriously that this comes from the real world.', 'start': 2721.502, 'duration': 3.701}, {'end': 2735.446, 'text': 'So one of the next subjects we need to talk about is building computers.', 'start': 2731.764, 'duration': 3.682}, {'end': 2741.549, 'text': "So you're going to get into the computer repair business and so, of course, you're going to build computers for your clients,", 'start': 2735.626, 'duration': 5.923}, {'end': 2742.609, 'text': "because that's lots of money.", 'start': 2741.549, 'duration': 1.06}, {'end': 2746.231, 'text': "No, no, don't.", 'start': 2744.29, 'duration': 1.941}, {'end': 2747.591, 'text': "Don't do it.", 'start': 2747.171, 'duration': 0.42}, {'end': 2749.652, 'text': "Don't, just, just, just don't do it.", 'start': 2747.751, 'duration': 1.901}, {'end': 2756.876, 'text': "Like I said, at this point in time, there's not much profit margin in building custom computers.", 'start': 2750.313, 'duration': 6.563}, {'end': 2762.059, 'text': "Unless they're really, really super custom computers, there's just not a lot of profit margin in it.", 'start': 2756.956, 'duration': 5.103}, {'end': 2766.782, 'text': 'Like I said, I can buy real laptops now for $330 at Best Buy.', 'start': 2762.179, 'duration': 4.603}, {'end': 2773.605, 'text': "The problem that you're gonna run into is if you build computers for people, is now you have to deal with warranty issues.", 'start': 2767.722, 'duration': 5.883}], 'summary': 'In the computer repair business, avoid building custom computers due to low profit margins and warranty issues.', 'duration': 71.969, 'max_score': 2701.636, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI2701636.jpg'}, {'end': 2834.338, 'src': 'embed', 'start': 2806.238, 'weight': 5, 'content': [{'end': 2813.823, 'text': "You know, if you buy a hard drive for $100 and it comes to you bad, well now you're going to have to send it back, you're losing money on shipping.", 'start': 2806.238, 'duration': 7.585}, {'end': 2815.965, 'text': "it's just not worth it.", 'start': 2815.024, 'duration': 0.941}, {'end': 2825.773, 'text': "By and large, it's best now just to point people to Dell or HP or Lenovo and have them buy their computers from there.", 'start': 2816.586, 'duration': 9.187}, {'end': 2828.256, 'text': "There's two benefits to this.", 'start': 2826.894, 'duration': 1.362}, {'end': 2834.338, 'text': 'One is people will pay for you to help them spec out their computer.', 'start': 2828.956, 'duration': 5.382}], 'summary': 'Suggests directing customers to dell, hp, or lenovo for computer purchases to avoid losses on defective hardware and gain payment for helping with computer specifications.', 'duration': 28.1, 'max_score': 2806.238, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI2806238.jpg'}, {'end': 2997.056, 'src': 'embed', 'start': 2971.402, 'weight': 6, 'content': [{'end': 2980.37, 'text': 'You kind of just focus on what you focus on and just rip through and try to do as many of those repairs as possible.', 'start': 2971.402, 'duration': 8.968}, {'end': 2989.55, 'text': 'So with this, you really should try to create partnerships with other local companies for work that you cannot do.', 'start': 2981.111, 'duration': 8.439}, {'end': 2995.495, 'text': "So again, if you're starting out in the computer business so you decided to start doing computer repairs right now,", 'start': 2990.071, 'duration': 5.424}, {'end': 2997.056, 'text': 'you may not be able to do web design.', 'start': 2995.495, 'duration': 1.561}], 'summary': 'Focus on maximizing repairs, create local partnerships for additional work.', 'duration': 25.654, 'max_score': 2971.402, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI2971402.jpg'}, {'end': 3054.241, 'src': 'embed', 'start': 3021.895, 'weight': 7, 'content': [{'end': 3025.898, 'text': "The problem is when you try to do everything, you don't do anything good.", 'start': 3021.895, 'duration': 4.003}, {'end': 3029.66, 'text': "You're just running around trying to make money from all these different things.", 'start': 3025.938, 'duration': 3.722}, {'end': 3033.155, 'text': "And your business really isn't going to be successful.", 'start': 3031.054, 'duration': 2.101}, {'end': 3035.955, 'text': "You really need to focus on what you're doing.", 'start': 3033.275, 'duration': 2.68}, {'end': 3040.537, 'text': "So like I said, if you're doing computer repair, if you're doing laptop repair, you really focus on this core.", 'start': 3035.975, 'duration': 4.562}, {'end': 3054.241, 'text': 'So when people come to you for other things, the option you then have is either to refuse to do it outright or to try to send them to other people.', 'start': 3041.737, 'duration': 12.504}], 'summary': 'Focusing on core services like computer and laptop repair is crucial for business success.', 'duration': 32.346, 'max_score': 3021.895, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI3021895.jpg'}, {'end': 3163.828, 'src': 'embed', 'start': 3139.242, 'weight': 8, 'content': [{'end': 3147.874, 'text': "So when customers come in and ask for those services, you can point them to your partner's direction and vice versa.", 'start': 3139.242, 'duration': 8.632}, {'end': 3159.185, 'text': 'Now the next thing we should go into is how to limit your liability.', 'start': 3154.161, 'duration': 5.024}, {'end': 3160.626, 'text': "So you're dealing with people's computers.", 'start': 3159.205, 'duration': 1.421}, {'end': 3163.828, 'text': "You're dealing with people's data and such.", 'start': 3160.646, 'duration': 3.182}], 'summary': 'Guide customers to partners for services, limit liability in computer and data dealings.', 'duration': 24.586, 'max_score': 3139.242, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI3139242.jpg'}, {'end': 3268.325, 'src': 'embed', 'start': 3237.128, 'weight': 3, 'content': [{'end': 3238.208, 'text': 'You never want to do that.', 'start': 3237.128, 'duration': 1.08}, {'end': 3239.549, 'text': "We'll talk about that in a minute.", 'start': 3238.449, 'duration': 1.1}, {'end': 3242.951, 'text': 'You want them to pay for the computer at time of service.', 'start': 3239.989, 'duration': 2.962}, {'end': 3247.373, 'text': "It's people, you know, lose bills or they don't just send, they don't send the money in.", 'start': 3243.151, 'duration': 4.222}, {'end': 3248.353, 'text': "It's just a pain in the butt.", 'start': 3247.453, 'duration': 0.9}, {'end': 3252.715, 'text': 'So in the contract, it should be that a payment is due at time of service.', 'start': 3248.793, 'duration': 3.922}, {'end': 3264.482, 'text': "The next thing is that You need to set a time frame for how long you will keep somebody's computer before you dispose of it or sell it.", 'start': 3253.556, 'duration': 10.926}, {'end': 3268.325, 'text': "So again, with our business, I didn't think about this.", 'start': 3265.003, 'duration': 3.322}], 'summary': 'Recommendations for computer service business: require payment at service time, set time frame for computer disposal.', 'duration': 31.197, 'max_score': 3237.128, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI3237128.jpg'}], 'start': 2439.301, 'title': 'Maximizing computer repair business profits', 'summary': 'Provides strategies to increase profit in computer repair business, including setting labor charges, selling hardware, upselling, and billing for minimum rates. it also advises on payment collection, avoiding low-profit custom computers, recommending established brands, and earning from assisting clients in computer purchases. additionally, it emphasizes building successful partnerships with local companies, focusing on core services, and establishing liability limitations through contracts.', 'chapters': [{'end': 2667.772, 'start': 2439.301, 'title': 'Computer repair profit strategies', 'summary': 'Discusses how to increase profit in computer repair business by setting labor charges and selling hardware with examples of fixed pricing strategies, emphasizing the importance of upselling and billing for minimum rates.', 'duration': 228.471, 'highlights': ['Selling hardware or reselling hardware can significantly increase profit by charging for parts at a markup, such as a $150 charge for a hard drive in addition to a $200 labor charge, resulting in a $75 profit.', "Fixed pricing strategies for computer repair services, such as $99 for up to two hours repair and $199 for taking the computer from the customer's house, can make customers feel comfortable and at ease with the pricing.", 'Always billing a minimum rate, even for short visits, helps to ensure customers are serious and committed to the service provided, contributing to a sense of professionalism and value.']}, {'end': 2955.971, 'start': 2667.772, 'title': 'Computer repair business advice', 'summary': 'Highlights the importance of getting payment upfront for computer repair services, avoiding building custom computers due to low profit margins, and recommending clients to buy from dell, hp, or lenovo to avoid warranty and liability issues, as well as earning money by helping clients spec out their computer purchases.', 'duration': 288.199, 'highlights': ['The importance of getting payment upfront for computer repair services is emphasized, as many customers drop off computers without having the money to pick them up at the end.', 'Building custom computers for clients is discouraged due to low profit margins, increased liability in dealing with warranty issues, and the unreliability of hardware parts from Chinese manufacturers.', 'Recommendation to point clients to Dell, HP, or Lenovo for computer purchases is given to avoid dealing with warranty and liability issues, with the suggestion to earn money by helping clients spec out their computer purchases.']}, {'end': 3361.58, 'start': 2955.971, 'title': 'Building successful business partnerships', 'summary': 'Emphasizes the importance of creating partnerships with other local companies in the computer repair business, highlighting the value of specialization, focusing on core services, and establishing liability limitations through contracts.', 'duration': 405.609, 'highlights': ['Creating partnerships with local companies is essential for success in the computer repair business.', 'Specialization and focus on core services are crucial for business success.', 'Establishing liability limitations through contracts is important to protect the business.']}], 'duration': 922.279, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI2439301.jpg', 'highlights': ['Selling hardware at a markup can increase profit by $75.', 'Fixed pricing strategies create customer comfort and ease.', 'Billing a minimum rate ensures customer commitment and professionalism.', 'Getting upfront payment for services is crucial to avoid issues.', 'Avoid building custom computers due to low profit margins and liability.', 'Recommend clients Dell, HP, or Lenovo for computer purchases.', 'Creating partnerships with local companies is essential for success.', 'Specialization and focus on core services are crucial for business success.', 'Establishing liability limitations through contracts is important.']}, {'end': 3929.012, 'segs': [{'end': 3393.38, 'src': 'embed', 'start': 3361.74, 'weight': 0, 'content': [{'end': 3365.723, 'text': "It will make your life so much easier if you have this piece of paper that they've signed.", 'start': 3361.74, 'duration': 3.983}, {'end': 3368.866, 'text': "Again, you're not responsible for the data.", 'start': 3366.224, 'duration': 2.642}, {'end': 3377.211, 'text': 'payment is due at time of work or at time of pickup and a time limit for how long you keep their computers.', 'start': 3369.486, 'duration': 7.725}, {'end': 3378.992, 'text': 'I would say keep it to about 30 days.', 'start': 3377.611, 'duration': 1.381}, {'end': 3382.333, 'text': "If they don't pick up their computer after 30 days, sell the thing.", 'start': 3379.012, 'duration': 3.321}, {'end': 3383.874, 'text': "So that's what you need.", 'start': 3382.434, 'duration': 1.44}, {'end': 3386.856, 'text': 'Again, not only just the legal liability,', 'start': 3383.994, 'duration': 2.862}, {'end': 3393.38, 'text': 'but just having people sign that piece of paper really just changes the dynamic and makes them more serious about the business transaction.', 'start': 3386.856, 'duration': 6.524}], 'summary': 'Having customers sign a paper reduces legal liability and increases commitment to business transactions, with a recommended 30-day limit for computer pickup.', 'duration': 31.64, 'max_score': 3361.74, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI3361740.jpg'}, {'end': 3468.044, 'src': 'embed', 'start': 3445.525, 'weight': 3, 'content': [{'end': 3453.41, 'text': "If you're only charging somebody $100 for a PC tune-up, for a computer tune-up, you can't spend five days trying to fix the computer.", 'start': 3445.525, 'duration': 7.885}, {'end': 3457.533, 'text': "It doesn't work, it doesn't work, it doesn't work.", 'start': 3454.21, 'duration': 3.323}, {'end': 3466.102, 'text': "If you're charging $100 to tune up a computer, that means you can only spend three or four hours on that computer.", 'start': 3457.954, 'duration': 8.148}, {'end': 3468.044, 'text': "at the most that's all you can spend.", 'start': 3466.102, 'duration': 1.942}], 'summary': 'For a $100 pc tune-up, limit time to 3-4 hours max.', 'duration': 22.519, 'max_score': 3445.525, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI3445525.jpg'}, {'end': 3543.31, 'src': 'embed', 'start': 3512.532, 'weight': 2, 'content': [{'end': 3515.334, 'text': 'The next thing is communication.', 'start': 3512.532, 'duration': 2.802}, {'end': 3523.299, 'text': "You need to really communicate with the client to make sure they understand what's going on and to make sure that they feel comfortable.", 'start': 3515.474, 'duration': 7.825}, {'end': 3528.622, 'text': 'This is most important if they drop the computer off at your store.', 'start': 3524.34, 'duration': 4.282}, {'end': 3533.746, 'text': "So, if you have a place, whether you're home or the store, or if you pick up their computer and they bring it to your house,", 'start': 3528.662, 'duration': 5.084}, {'end': 3539.448, 'text': "Talk to your client every day so that they know what's going on.", 'start': 3534.486, 'duration': 4.962}, {'end': 3543.31, 'text': 'When we had the computer repair shop, we had two rules on communication.', 'start': 3539.969, 'duration': 3.341}], 'summary': 'Effective communication with clients is crucial for computer repair businesses, with daily updates recommended.', 'duration': 30.778, 'max_score': 3512.532, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI3512532.jpg'}, {'end': 3754.471, 'src': 'embed', 'start': 3727.656, 'weight': 4, 'content': [{'end': 3732.601, 'text': "So whether or not you're doing things good or bad, they start getting the idea that you're doing things bad.", 'start': 3727.656, 'duration': 4.945}, {'end': 3734.123, 'text': 'So communicate with them.', 'start': 3732.721, 'duration': 1.402}, {'end': 3740.205, 'text': 'And then the final thing, as I always say, is remember, under promise, over deliver.', 'start': 3734.603, 'duration': 5.602}, {'end': 3749.129, 'text': "If somebody brings a computer and you're unsure about whether or not you're going to be able to repair that computer, side on the side of caution.", 'start': 3740.565, 'duration': 8.564}, {'end': 3754.471, 'text': 'You know, just, I think I can fix this computer, but oh, this looks like it might be difficult.', 'start': 3749.289, 'duration': 5.182}], 'summary': 'Communicate with customers and under promise, over deliver to build trust and manage expectations.', 'duration': 26.815, 'max_score': 3727.656, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI3727656.jpg'}, {'end': 3838.373, 'src': 'embed', 'start': 3808.067, 'weight': 1, 'content': [{'end': 3815.374, 'text': 'So the big thing, the common mistakes that are made with the computer repair industry is come up with checklists.', 'start': 3808.067, 'duration': 7.307}, {'end': 3820.058, 'text': 'So you have the checklist of what you do to the computer and then have the fail-out points.', 'start': 3815.814, 'duration': 4.244}, {'end': 3824.102, 'text': "So if this doesn't work, this doesn't work, this doesn't work, this is what happens next.", 'start': 3820.518, 'duration': 3.584}, {'end': 3830.647, 'text': 'I mean, with the repair, like I say, with viruses or such, with the repair, or again, with trying to find hardware.', 'start': 3824.662, 'duration': 5.985}, {'end': 3838.373, 'text': "You have the good vendor, the second vendor, the eh vendor, and then people you don't want to deal with.", 'start': 3831.087, 'duration': 7.286}], 'summary': 'Common mistakes in computer repair: use checklists with fail-out points for efficient troubleshooting.', 'duration': 30.306, 'max_score': 3808.067, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI3808067.jpg'}], 'start': 3361.74, 'title': 'Computer repair business essentials and effective practices', 'summary': 'Discusses the importance of legal liability, setting payment due dates, time limits for keeping computers, and the option to sell if not picked up within 30 days. it also emphasizes the necessity of checklists, fail-out points, setting time limits for repair, regular client communication, and under-promising and over-delivering to ensure customer satisfaction.', 'chapters': [{'end': 3426.395, 'start': 3361.74, 'title': 'Computer repair business essentials', 'summary': 'Outlines the importance of having customers sign a piece of paper for legal liability, setting a payment due date, time limit for keeping computers, and the option to sell if not picked up within 30 days. it also emphasizes the necessity of checklists and fail-out points for work on computers.', 'duration': 64.655, 'highlights': ['Having customers sign a piece of paper for legal liability, setting a payment due date, time limit for keeping computers, and the option to sell if not picked up within 30 days.', 'Emphasizing the necessity of checklists and fail-out points for work on computers.']}, {'end': 3929.012, 'start': 3426.395, 'title': 'Effective computer repair practices', 'summary': 'Emphasizes the importance of setting time limits for computer repair, communicating with clients regularly, and under-promising and over-delivering to ensure customer satisfaction in the computer repair industry.', 'duration': 502.617, 'highlights': ['Setting time limits for computer repair', 'Importance of communication with clients', 'Emphasis on under-promising and over-delivering']}], 'duration': 567.272, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI3361740.jpg', 'highlights': ['Having customers sign a piece of paper for legal liability, setting a payment due date, time limit for keeping computers, and the option to sell if not picked up within 30 days.', 'Emphasizing the necessity of checklists and fail-out points for work on computers.', 'Importance of communication with clients', 'Setting time limits for computer repair', 'Emphasis on under-promising and over-delivering']}, {'end': 5097.018, 'segs': [{'end': 3962.847, 'src': 'embed', 'start': 3929.712, 'weight': 7, 'content': [{'end': 3931.593, 'text': 'It really does come out that way.', 'start': 3929.712, 'duration': 1.881}, {'end': 3937.654, 'text': 'In the beginning, always set their expectations as low as possible and then hopefully you will do better than them.', 'start': 3931.693, 'duration': 5.961}, {'end': 3943.335, 'text': "If you just do what their expectations were, then that's how it goes.", 'start': 3937.874, 'duration': 5.461}, {'end': 3948.136, 'text': 'Those are really the common missteps with the computer repair business.', 'start': 3943.775, 'duration': 4.361}, {'end': 3962.847, 'text': "The next thing I'm going to talk about is something that you're probably going to ignore, But as, like the grand guru of computer repair,", 'start': 3954.818, 'duration': 8.029}], 'summary': 'Setting low expectations in computer repair business helps exceed them.', 'duration': 33.135, 'max_score': 3929.712, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI3929712.jpg'}, {'end': 4093.4, 'src': 'embed', 'start': 4065.654, 'weight': 1, 'content': [{'end': 4068.814, 'text': 'Always just buy high-quality parts.', 'start': 4065.654, 'duration': 3.16}, {'end': 4072.515, 'text': 'It will save you time, energy, and money in the long run.', 'start': 4069.494, 'duration': 3.021}, {'end': 4076.256, 'text': "If you're worried about the customers, if you're worried that you know, oh,", 'start': 4072.935, 'duration': 3.321}, {'end': 4080.476, 'text': "they're not going to want to spend the money on an Asus motherboard or Western Digital hard drive.", 'start': 4076.256, 'duration': 4.22}, {'end': 4080.956, 'text': "here's the thing.", 'start': 4080.476, 'duration': 0.48}, {'end': 4082.057, 'text': 'Instead of.', 'start': 4081.217, 'duration': 0.84}, {'end': 4087.998, 'text': 'learning to buy lower quality parts, learn how to sell better.', 'start': 4083.977, 'duration': 4.021}, {'end': 4093.4, 'text': 'I could sell all my clients on high quality parts because I trusted them.', 'start': 4088.979, 'duration': 4.421}], 'summary': 'Selling high-quality parts saves time, energy, and money, and helps build customer trust.', 'duration': 27.746, 'max_score': 4065.654, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI4065654.jpg'}, {'end': 4185.456, 'src': 'embed', 'start': 4158.877, 'weight': 8, 'content': [{'end': 4163.158, 'text': 'Seriously, this is what happens in the real world when you buy computer parts on eBay.', 'start': 4158.877, 'duration': 4.281}, {'end': 4168.68, 'text': "Or what we saw a lot was people didn't even fact check their parts.", 'start': 4163.639, 'duration': 5.041}, {'end': 4174.582, 'text': "So we would order a Dell XYZ motherboard and then we'd get a Gateway motherboard.", 'start': 4168.841, 'duration': 5.741}, {'end': 4180.104, 'text': 'Seriously, this is how bad the parts dealers are on eBay.', 'start': 4175.243, 'duration': 4.861}, {'end': 4185.456, 'text': "Don't, don't, don't, don't, don't, don't, don't buy any of your parts on eBay.", 'start': 4181.394, 'duration': 4.062}], 'summary': 'Many buyers faced mismatched computer parts on ebay, highlighting the unreliability of parts dealers.', 'duration': 26.579, 'max_score': 4158.877, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI4158877.jpg'}, {'end': 4298.268, 'src': 'embed', 'start': 4268.143, 'weight': 4, 'content': [{'end': 4269.483, 'text': "Don't buy the Chinese knockoffs.", 'start': 4268.143, 'duration': 1.34}, {'end': 4272.624, 'text': "Even when it was worth it, it wasn't worth it.", 'start': 4270.404, 'duration': 2.22}, {'end': 4274.525, 'text': 'Swear to God, been doing this business for a while.', 'start': 4272.904, 'duration': 1.621}, {'end': 4276.385, 'text': "Don't do eBay.", 'start': 4275.585, 'duration': 0.8}, {'end': 4278.126, 'text': "Don't do eBay.", 'start': 4277.366, 'duration': 0.76}, {'end': 4282.267, 'text': 'Like I say, those refurbished parts normally just get ripped out of computers.', 'start': 4278.206, 'duration': 4.061}, {'end': 4284.91, 'text': "they're not checked whatsoever.", 'start': 4283.187, 'duration': 1.723}, {'end': 4289.296, 'text': "Also, like I said, you don't know who you're really dealing with.", 'start': 4285.791, 'duration': 3.505}, {'end': 4296.365, 'text': 'We got a lot of things where we ordered a specific Dell motherboard and we got a Gateway motherboard, IBM motherboard, etc.', 'start': 4289.396, 'duration': 6.969}, {'end': 4298.268, 'text': 'It just was not worth it.', 'start': 4297.246, 'duration': 1.022}], 'summary': 'Avoid chinese knockoffs and ebay for computer parts; refurbished parts are unreliable and can lead to receiving the wrong items.', 'duration': 30.125, 'max_score': 4268.143, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI4268143.jpg'}, {'end': 4725.918, 'src': 'embed', 'start': 4688.79, 'weight': 0, 'content': [{'end': 4690.872, 'text': "That's how you make money in this business.", 'start': 4688.79, 'duration': 2.082}, {'end': 4693.034, 'text': 'Again, we talked about billing.', 'start': 4691.352, 'duration': 1.682}, {'end': 4698.378, 'text': 'So billing, with computer repair, people want flat rates.', 'start': 4693.094, 'duration': 5.284}, {'end': 4701.4, 'text': "They want to know what they're going to pay.", 'start': 4698.898, 'duration': 2.502}, {'end': 4709.407, 'text': 'So when I was a computer consultant, like I say, starting out for residential clients, it was $99 for up to two hours worth of work,', 'start': 4701.5, 'duration': 7.907}, {'end': 4710.667, 'text': 'or $199 if I took it from them.', 'start': 4709.407, 'duration': 1.26}, {'end': 4712.889, 'text': 'So for residential clients, it was two rates.', 'start': 4710.807, 'duration': 2.082}, {'end': 4716.649, 'text': 'When I had the store, it was $49, $99, $199.', 'start': 4713.669, 'duration': 2.98}, {'end': 4725.918, 'text': "You know, my one friend, like I said, he charges just $99 flat, whether it's a sticker RAM or whether it's really complicated.", 'start': 4716.651, 'duration': 9.267}], 'summary': 'Computer repair billing: $99 for 2 hours, $199 pickup. friend charges $99 flat.', 'duration': 37.128, 'max_score': 4688.79, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI4688790.jpg'}, {'end': 4762.161, 'src': 'embed', 'start': 4739.686, 'weight': 3, 'content': [{'end': 4747.491, 'text': "So again, when I went out to the person's house and I found out that they had a monitor problem, I was there two minutes and I charged them the $99.", 'start': 4739.686, 'duration': 7.805}, {'end': 4748.551, 'text': 'They always pay.', 'start': 4747.491, 'duration': 1.06}, {'end': 4755.654, 'text': 'If they come to your store or if they come to your house, there is a minimum deposit up front, $25, $49.', 'start': 4748.731, 'duration': 6.923}, {'end': 4756.636, 'text': 'This does two things.', 'start': 4755.655, 'duration': 0.981}, {'end': 4762.161, 'text': "Again, it makes sure that they're serious, that they actually want work done, because you're surprised.", 'start': 4756.696, 'duration': 5.465}], 'summary': 'Charged $99 for a monitor problem, with a minimum deposit of $25 or $49 upfront to ensure seriousness.', 'duration': 22.475, 'max_score': 4739.686, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI4739686.jpg'}, {'end': 4836.466, 'src': 'embed', 'start': 4810.589, 'weight': 5, 'content': [{'end': 4815.774, 'text': 'so you know, buy a few things, have a couple of hard drives on hand, have some video cards, etc.', 'start': 4810.589, 'duration': 5.185}, {'end': 4820.197, 'text': 'when somebody you know, when you do that 100, tune up or whatever, you know.', 'start': 4815.774, 'duration': 4.423}, {'end': 4821.758, 'text': 'sell them antivirus.', 'start': 4820.197, 'duration': 1.561}, {'end': 4822.759, 'text': 'sell them office.', 'start': 4821.758, 'duration': 1.001}, {'end': 4826.221, 'text': 'sell them something to pull up the price of that computer.', 'start': 4822.759, 'duration': 3.462}, {'end': 4828.902, 'text': "So they come in, let's say they have an 80 gig hard drive.", 'start': 4826.401, 'duration': 2.501}, {'end': 4833.465, 'text': "Hey, do you know, we've got a terabyte hard drive back there we can put in for you.", 'start': 4828.982, 'duration': 4.483}, {'end': 4834.765, 'text': "You know, that's an easy 50, an extra 50 to $100.", 'start': 4833.805, 'duration': 0.96}, {'end': 4836.466, 'text': "That's pretty easy to make.", 'start': 4834.765, 'duration': 1.701}], 'summary': 'Recommend upselling additional components like hard drives and software to increase revenue.', 'duration': 25.877, 'max_score': 4810.589, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI4810589.jpg'}, {'end': 4923.399, 'src': 'embed', 'start': 4879.561, 'weight': 6, 'content': [{'end': 4881.543, 'text': "And then if they have a problem, it's Dell's fault.", 'start': 4879.561, 'duration': 1.982}, {'end': 4882.544, 'text': "It's not your fault.", 'start': 4881.703, 'duration': 0.841}, {'end': 4884.285, 'text': 'So that is what I would suggest you do.', 'start': 4882.644, 'duration': 1.641}, {'end': 4886.287, 'text': "Don't build computers.", 'start': 4884.685, 'duration': 1.602}, {'end': 4891.691, 'text': 'Have consultation appointments where you spec out whatever computer that they want, and then they order it.', 'start': 4886.307, 'duration': 5.384}, {'end': 4893.332, 'text': "So it's all on them.", 'start': 4891.791, 'duration': 1.541}, {'end': 4898.236, 'text': 'If something goes wrong, all you did was help them spec out what they wanted.', 'start': 4893.552, 'duration': 4.684}, {'end': 4907.353, 'text': 'The next thing was to limit your liability as much as possible by having your customers or clients sign little contracts.', 'start': 4900.27, 'duration': 7.083}, {'end': 4911.174, 'text': 'On the contract, put whatever you think is necessary.', 'start': 4907.973, 'duration': 3.201}, {'end': 4913.655, 'text': 'I would say your data.', 'start': 4911.315, 'duration': 2.34}, {'end': 4915.996, 'text': 'Say data is not your responsibility.', 'start': 4913.916, 'duration': 2.08}, {'end': 4917.517, 'text': "If data gets lost, they're screwed.", 'start': 4916.036, 'duration': 1.481}, {'end': 4921.219, 'text': 'Put payment is due on time of service.', 'start': 4918.658, 'duration': 2.561}, {'end': 4923.399, 'text': "Again, people think they're going to get billed for some reason.", 'start': 4921.459, 'duration': 1.94}], 'summary': 'Suggest not building computers, but offering consultation appointments to spec out computers for clients; advise to limit liability with signed contracts, specifying data responsibility and payment terms.', 'duration': 43.838, 'max_score': 4879.561, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI4879561.jpg'}, {'end': 4967.679, 'src': 'embed', 'start': 4939.477, 'weight': 11, 'content': [{'end': 4948.201, 'text': "Because again, oh my golly, we have people waiting up to 11 months to pick up their computer and that's just wasting a lot of time.", 'start': 4939.477, 'duration': 8.724}, {'end': 4952.943, 'text': 'So that in a nutshell is the computer repair business.', 'start': 4948.421, 'duration': 4.522}, {'end': 4959.216, 'text': 'You know, remember, this is one aspect of information technology.', 'start': 4954.324, 'duration': 4.892}, {'end': 4963.205, 'text': "This is one aspect of everything that's going on right now.", 'start': 4959.236, 'duration': 3.969}, {'end': 4967.679, 'text': "It's a good way to get into the technology business.", 'start': 4965.137, 'duration': 2.542}], 'summary': 'Computer repair business has people waiting up to 11 months, wasting time. a good entry into technology business.', 'duration': 28.202, 'max_score': 4939.477, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI4939477.jpg'}], 'start': 3929.712, 'title': 'Computer repair business insights', 'summary': 'Emphasizes the importance of setting low expectations, using high-quality brand-name parts, and developing sales skills for computer repair businesses, while advising against purchasing low-quality parts and used parts to avoid reputation damage and inefficiency. it also discusses key strategies for profitability, such as setting flat rates, upfront deposits, and upselling parts to maximize profit, and warns about the risks of heavy investment due to diminishing returns and evolving technologies.', 'chapters': [{'end': 4136.649, 'start': 3929.712, 'title': 'Computer repair business insights', 'summary': 'Highlights the importance of setting low expectations, using high-quality brand-name parts, and developing sales skills for computer repair businesses, emphasizing that buying low-quality parts can lead to reputation damage and inefficiency.', 'duration': 206.937, 'highlights': ['Always set low expectations to exceed them, avoiding common missteps in the computer repair business.', 'Emphasizes the importance of buying high-quality, brand-name parts for efficiency and long-term customer satisfaction.', 'Stresses the significance of sales skills to effectively promote and sell high-quality parts to customers.', 'Advises against purchasing parts on eBay due to the potential risks and negative impact on business operations.']}, {'end': 4688.11, 'start': 4136.689, 'title': 'Computer repair business insights', 'summary': 'Emphasizes the risks and inefficiencies of purchasing computer parts from ebay and using used parts, advising to opt for high-quality name brand parts, and provides insights into the computer repair business, highlighting the importance of efficiency and caution in investment.', 'duration': 551.421, 'highlights': ['The risks and inefficiencies of purchasing computer parts from eBay and using used parts', 'Importance of opting for high-quality name brand parts', 'Insights into the computer repair business and the importance of efficiency and caution in investment']}, {'end': 5097.018, 'start': 4688.79, 'title': 'Profitable computer repair business', 'summary': 'Discusses key strategies for a profitable computer repair business, including setting flat rates for services, upfront deposits, and upselling parts to maximize profit, while emphasizing the need to limit liability and not invest heavily in the industry due to diminishing returns and evolving technologies.', 'duration': 408.228, 'highlights': ['Setting flat rates for computer repair services is crucial for client satisfaction and financial stability, such as charging $99 for up to two hours of work or $199 for residential clients, and $49, $99, $199 for store services.', 'Recommends implementing upfront deposits of $25 or $49 to ensure client commitment and financial readiness, reducing instances of clients dropping off work without clear intentions or means of payment.', 'Emphasizes the importance of upselling parts and services, citing the potential for increased profit, for example, selling antivirus or hard drives to enhance the value of the computer repair service.', 'Advises against building and selling custom computers due to minimal profits and potential warranty issues, suggesting instead to provide consultation appointments for clients to specify their computer preferences and order directly from suppliers like Dell.', 'Stresses the need for clients to sign contracts to limit liability, ensuring clarity on data responsibility, payment terms, and a reasonable timeframe for picking up completed work to avoid prolonged storage and financial risks.']}], 'duration': 1167.306, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/TDQR0IXhvgI/pics/TDQR0IXhvgI3929712.jpg', 'highlights': ['Setting flat rates for computer repair services is crucial for client satisfaction and financial stability, such as charging $99 for up to two hours of work or $199 for residential clients, and $49, $99, $199 for store services.', 'Emphasizes the importance of buying high-quality, brand-name parts for efficiency and long-term customer satisfaction.', 'Stresses the significance of sales skills to effectively promote and sell high-quality parts to customers.', 'Recommends implementing upfront deposits of $25 or $49 to ensure client commitment and financial readiness, reducing instances of clients dropping off work without clear intentions or means of payment.', 'Advises against purchasing parts on eBay due to the potential risks and negative impact on business operations.', 'Emphasizes the importance of upselling parts and services, citing the potential for increased profit, for example, selling antivirus or hard drives to enhance the value of the computer repair service.', 'Advises against building and selling custom computers due to minimal profits and potential warranty issues, suggesting instead to provide consultation appointments for clients to specify their computer preferences and order directly from suppliers like Dell.', 'Always set low expectations to exceed them, avoiding common missteps in the computer repair business.', 'The risks and inefficiencies of purchasing computer parts from eBay and using used parts', 'Importance of opting for high-quality name brand parts', 'Stresses the need for clients to sign contracts to limit liability, ensuring clarity on data responsibility, payment terms, and a reasonable timeframe for picking up completed work to avoid prolonged storage and financial risks.', 'Insights into the computer repair business and the importance of efficiency and caution in investment']}], 'highlights': ['The opportunity to charge $25 to $50 per hour in the computer repair business emphasizes the potential for earnings in this field.', 'The potential for additional revenue streams by integrating computer repair with existing technology businesses, such as networking or IT support, to leverage hardware problems for profit.', 'Using disk imaging can reduce system deployment time to 15-30 minutes, maximizing profit', 'Implementing flat rates for computer repair services, such as $49 for simple repairs, $99 for more complicated repairs, and $199 for tune-ups and wipe and reloads, can provide clear pricing and comfort for clients.', 'Selling hardware at a markup can increase profit by $75.', 'Having customers sign a piece of paper for legal liability, setting a payment due date, time limit for keeping computers, and the option to sell if not picked up within 30 days.', 'Setting flat rates for computer repair services is crucial for client satisfaction and financial stability, such as charging $99 for up to two hours of work or $199 for residential clients, and $49, $99, $199 for store services.', 'Emphasizes the importance of buying high-quality, brand-name parts for efficiency and long-term customer satisfaction.', 'Stresses the significance of sales skills to effectively promote and sell high-quality parts to customers.', 'Recommends implementing upfront deposits of $25 or $49 to ensure client commitment and financial readiness, reducing instances of clients dropping off work without clear intentions or means of payment.']}