title
Salesforce Training Videos for Beginners - 1 | Salesforce Tutorial for Beginners | Salesforce CRM

description
🔥 Salesforce Training (Use Code "𝐘𝐎𝐔𝐓𝐔𝐁𝐄𝟐𝟎"): https://www.edureka.co/salesforce-administrator-and-developer-training This Salesforce Training Video for Beginners will introduce you to the concepts of CRM, Salesforce.com and the application of Salesforce CRM to business operations. This Salesforce training video is ideal for beginners to learn Salesforce basics. To attend a live class on Salesforce CRM, click here: https://goo.gl/rBjzCV The course will explain Cloud Computing as a concept and explain the aspects related to SaaS and PaaS.Attendees will be introduced to Salesforce.com system through conceptual coverage of Sales, Marketing and Service aspects of CRM.The course will include creating Salesforce.com login accounts and provide a step by step instructions on how to achieve the CRM concepts on a Salesforce.com system. This Salesforce training video helps you to learn following topics : 1.What is CRM? What is Salesforce CRM? 2.Introduction to cloud computing - saas and paas 3.Overview of Salesforce.com (SFDC) *Sales cloud *Marketing cloud *Service Cloud 4.Introduction to objects and relationships 5.Overview of salesforce.com Security Edureka is a New Age e-learning platform that provides Instructor-Led Live, Online classes for learners who would prefer a hassle free and self paced learning environment, accessible from any part of the world. Information on ‘Salesforce’ has also been covered in our course ‘Salesforce CRM’. For more information, Please write back to us at sales@edureka.co or call us at IND: 9606058406 / US: 18338555775 (toll-free). Instagram: https://www.instagram.com/edureka_learning/ Facebook: https://www.facebook.com/edurekaIN/ Twitter: https://twitter.com/edurekain LinkedIn: https://www.linkedin.com/company/edureka Telegram: https://t.me/edurekaupdates

detail
{'title': 'Salesforce Training Videos for Beginners - 1 | Salesforce Tutorial for Beginners | Salesforce CRM', 'heatmap': [{'end': 1528.079, 'start': 1420.716, 'weight': 0.897}, {'end': 2239.581, 'start': 2032.118, 'weight': 0.871}, {'end': 2494.823, 'start': 2436.172, 'weight': 0.75}, {'end': 2697.07, 'start': 2592.073, 'weight': 0.879}, {'end': 2806.635, 'start': 2740.302, 'weight': 0.846}], 'summary': 'This salesforce training video series for beginners covers crm basics, cloud computing, and salesforce.com features. it emphasizes customer management, effective strategies, cloud computing evolution, salesforce benefits, security, and reduced development time. the training also delves into various salesforce roles and the demand for certification.', 'chapters': [{'end': 541.499, 'segs': [{'end': 82.337, 'src': 'embed', 'start': 26.547, 'weight': 0, 'content': [{'end': 35.121, 'text': 'Next, as a part of CRM we will understand One key term, which is like a buzzword in the industry right now, cloud computing.', 'start': 26.547, 'duration': 8.574}, {'end': 43.884, 'text': "That's a term which is used day in and day out across the industry, across various sectors, people speaking across forums and so on.", 'start': 35.141, 'duration': 8.743}, {'end': 50.407, 'text': 'Within cloud computing, we will learn two small concepts of what we call a SaaS and PaaS.', 'start': 44.425, 'duration': 5.982}, {'end': 64.164, 'text': 'Next, when we have spoken about cloud computing and when I have given you basics on CRM, We will talk about salesforce.com.', 'start': 52.428, 'duration': 11.736}, {'end': 70.569, 'text': "Now salesforce.com is the CRM tool which we will primarily talk about in today's session.", 'start': 65.065, 'duration': 5.504}, {'end': 72.91, 'text': 'As part of salesforce.com.', 'start': 71.409, 'duration': 1.501}, {'end': 80.456, 'text': 'I will introduce you to three concepts, or I would say three aspects of salesforce.com, which are the sales cloud,', 'start': 72.91, 'duration': 7.546}, {'end': 82.337, 'text': 'marketing cloud and the service cloud.', 'start': 80.456, 'duration': 1.881}], 'summary': 'Introduction to cloud computing, saas, paas, and salesforce.com in crm.', 'duration': 55.79, 'max_score': 26.547, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do26547.jpg'}, {'end': 192.73, 'src': 'embed', 'start': 163.361, 'weight': 2, 'content': [{'end': 180.361, 'text': 'Now, when I thought about that and the way my thinking changed after I got introduced to CRM in a bit more longer timeframe is initially what I was listening to was typically,', 'start': 163.361, 'duration': 17}, {'end': 185.025, 'text': "I would say it's not a proactive way of thinking about customers.", 'start': 180.361, 'duration': 4.664}, {'end': 192.73, 'text': "Whereas when I look at CRM or customer relationship management as a whole, it's a proactive way of managing your customers.", 'start': 185.425, 'duration': 7.305}], 'summary': 'Introduction to crm led to a shift to proactive customer management.', 'duration': 29.369, 'max_score': 163.361, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do163361.jpg'}, {'end': 256.534, 'src': 'embed', 'start': 222.392, 'weight': 3, 'content': [{'end': 224.053, 'text': "So that's what CRM is.", 'start': 222.392, 'duration': 1.661}, {'end': 230.455, 'text': 'It will typically try and think about how is it that various companies and clients interact with each other.', 'start': 224.333, 'duration': 6.122}, {'end': 238.558, 'text': 'And the end result, you just want to make the bond between your company and your clients stronger and stronger as you go on.', 'start': 231.075, 'duration': 7.483}, {'end': 244.801, 'text': 'Now why do you want to do that is the straightforward question and I know most of you have the answer to that.', 'start': 239.459, 'duration': 5.342}, {'end': 256.534, 'text': 'Unless a company keeps building its relationships with its uh clients in a couple, in a few days time the company would not exist,', 'start': 246.001, 'duration': 10.533}], 'summary': 'Crm improves company-client interactions to strengthen relationships for company survival.', 'duration': 34.142, 'max_score': 222.392, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do222392.jpg'}, {'end': 390.909, 'src': 'embed', 'start': 366.96, 'weight': 4, 'content': [{'end': 374.224, 'text': "And because of the fact that the company wasn't proactive in offering something which was much more focused for the particular moment.", 'start': 366.96, 'duration': 7.264}, {'end': 379.728, 'text': "And that's what is very important when I talk of retaining existing clients.", 'start': 375.005, 'duration': 4.723}, {'end': 385.136, 'text': 'Second, energizing dormant accounts of clients.', 'start': 381.189, 'duration': 3.947}, {'end': 390.909, 'text': 'now, when we talk of dormant accounts of clients, there are a lot of clients who are actually sitting on that borderline,', 'start': 385.136, 'duration': 5.773}], 'summary': "Company's lack of proactive approach impacted client retention and dormant accounts need attention.", 'duration': 23.949, 'max_score': 366.96, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do366960.jpg'}, {'end': 459.046, 'src': 'embed', 'start': 427.989, 'weight': 6, 'content': [{'end': 435.615, 'text': "And, of course, when I look at the third purpose of finding new clients, I don't think that's something which I need to elaborate on further,", 'start': 427.989, 'duration': 7.626}, {'end': 436.676, 'text': "because that's an easy thing.", 'start': 435.615, 'duration': 1.061}, {'end': 443.642, 'text': 'You are always on the lookout for new clients, value added clients, clients who bring in a different kind of experience for you,', 'start': 436.996, 'duration': 6.646}, {'end': 447.445, 'text': 'not just because you can sell things, also because you learn from new clients.', 'start': 443.642, 'duration': 3.803}, {'end': 459.046, 'text': 'Now the couple of examples which I have provided here as part of our overview slide is basically whenever we talk of CRM,', 'start': 449.261, 'duration': 9.785}], 'summary': 'Finding new clients is essential for learning and sales growth.', 'duration': 31.057, 'max_score': 427.989, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do427989.jpg'}], 'start': 0.882, 'title': 'Crm and salesforce.com', 'summary': 'Covers the basics of crm, including cloud computing, saas, and paas, along with key aspects of salesforce.com like sales cloud, marketing cloud, and service cloud. it also emphasizes the proactive approach of crm in customer management, importance of retaining existing clients, energizing dormant accounts, and finding new clients with real-world examples.', 'chapters': [{'end': 109.155, 'start': 0.882, 'title': 'Introduction to crm and salesforce.com', 'summary': 'Introduces the basic concepts of crm, including cloud computing, saas, paas, and key aspects of salesforce.com such as sales cloud, marketing cloud, service cloud, and security features.', 'duration': 108.273, 'highlights': ['The chapter introduces the basic concepts of CRM, including cloud computing, SaaS, PaaS, and key aspects of salesforce.com such as sales cloud, marketing cloud, service cloud, and security features.', 'salesforce.com is the CRM tool primarily discussed, covering three main aspects: sales cloud, marketing cloud, and service cloud.', 'Introduction to cloud computing, covering two small concepts of SaaS and PaaS, which are widely used across various sectors and forums.']}, {'end': 541.499, 'start': 111.017, 'title': 'Understanding crm: customer relationship management', 'summary': 'Highlights the essence of crm, emphasizing its proactive approach to customer management, the importance of retaining existing clients, energizing dormant accounts, and finding new clients, with examples of how companies enhance their values to clients through crm.', 'duration': 430.482, 'highlights': ['CRM is customer relationship management, a proactive way of managing customers and interactions between a company and its clients across different forums.', 'The primary purposes of CRM are to retain existing clients, energize dormant accounts, and find new clients, as demonstrated by examples such as targeting loyal customers for feedback and providing personalized incentives for different types of customers by retail chains.', 'Retaining existing clients is crucial as demonstrated by the example of a customer who switched telecom operators due to lack of proactive offerings, highlighting the importance of value-added services for retaining customers.', 'Energizing dormant accounts of clients is essential to prevent them from switching to competitors, as fence-sitters are easier to bring to your side than customers from your competitors.', 'Finding new clients is important not only for selling products but also for learning from new clients and bringing a different kind of experience to the company.']}], 'duration': 540.617, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do882.jpg', 'highlights': ['salesforce.com is the CRM tool primarily discussed, covering three main aspects: sales cloud, marketing cloud, and service cloud.', 'Introduction to cloud computing, covering two small concepts of SaaS and PaaS, which are widely used across various sectors and forums.', 'CRM is customer relationship management, a proactive way of managing customers and interactions between a company and its clients across different forums.', 'The primary purposes of CRM are to retain existing clients, energize dormant accounts, and find new clients, as demonstrated by examples such as targeting loyal customers for feedback and providing personalized incentives for different types of customers by retail chains.', 'Retaining existing clients is crucial as demonstrated by the example of a customer who switched telecom operators due to lack of proactive offerings, highlighting the importance of value-added services for retaining customers.', 'Energizing dormant accounts of clients is essential to prevent them from switching to competitors, as fence-sitters are easier to bring to your side than customers from your competitors.', 'Finding new clients is important not only for selling products but also for learning from new clients and bringing a different kind of experience to the company.']}, {'end': 1411.707, 'segs': [{'end': 617.578, 'src': 'embed', 'start': 593.189, 'weight': 1, 'content': [{'end': 602.293, 'text': 'Basically, what happened is you would never use that data and the data would lie somewhere and not be utilized for the benefit of the customer.', 'start': 593.189, 'duration': 9.104}, {'end': 614.897, 'text': "Secondly, any company, if you look back 15, 20 years back, Customer relationship management wasn't yet there in terms of their focus areas.", 'start': 603.153, 'duration': 11.744}, {'end': 617.578, 'text': 'They had a lot bigger problems to deal with.', 'start': 615.197, 'duration': 2.381}], 'summary': 'Unused data led to missed opportunities for customer benefit. crm was not a priority 15-20 years ago due to other pressing issues.', 'duration': 24.389, 'max_score': 593.189, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do593189.jpg'}, {'end': 868.673, 'src': 'embed', 'start': 842.183, 'weight': 0, 'content': [{'end': 847.747, 'text': 'Organizations have always thought of, I want to keep lesser people for the same amount of work or greater amount of work.', 'start': 842.183, 'duration': 5.564}, {'end': 849.769, 'text': 'I want to develop revenues first.', 'start': 848.168, 'duration': 1.601}, {'end': 851.8, 'text': "That's the difference.", 'start': 850.919, 'duration': 0.881}, {'end': 863.709, 'text': 'If now bridging this difference is something which has been done by CRM by getting one timely data regarding customers to organizations.', 'start': 853.081, 'duration': 10.628}, {'end': 868.673, 'text': 'Second, you have a system or a way of getting the data organized.', 'start': 863.989, 'duration': 4.684}], 'summary': 'Crm bridges the gap by providing timely customer data and organized systems to improve efficiency and revenue generation for organizations.', 'duration': 26.49, 'max_score': 842.183, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do842183.jpg'}, {'end': 927.647, 'src': 'embed', 'start': 900.067, 'weight': 2, 'content': [{'end': 908.28, 'text': 'First, a continuous exchange of information across customers across channels, across all touchpoints.', 'start': 900.067, 'duration': 8.213}, {'end': 918.243, 'text': 'Now what I mean by a touchpoint is any mode of interaction between a customer and an organization.', 'start': 908.66, 'duration': 9.583}, {'end': 921.885, 'text': 'It might be even something like social media.', 'start': 919.024, 'duration': 2.861}, {'end': 927.647, 'text': 'I might be asking for some feedback about a new product through Facebook.', 'start': 922.945, 'duration': 4.702}], 'summary': 'Emphasizing the importance of omnichannel communication and customer touchpoints, including social media interactions.', 'duration': 27.58, 'max_score': 900.067, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do900067.jpg'}, {'end': 1139.507, 'src': 'embed', 'start': 1112.862, 'weight': 4, 'content': [{'end': 1123.749, 'text': "That's something which is very important because real time data access, real time information access is key to any decision making in today's world.", 'start': 1112.862, 'duration': 10.887}, {'end': 1131.873, 'text': "Any questions at this moment? I know I'm going a little fast across the slides.", 'start': 1127.811, 'duration': 4.062}, {'end': 1139.507, 'text': "If you guys have any questions, I'll just pause for 10, 15 seconds and allow you guys to ask any questions which you might have.", 'start': 1132.193, 'duration': 7.314}], 'summary': "Real-time data access is crucial for decision making in today's world.", 'duration': 26.645, 'max_score': 1112.862, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do1112862.jpg'}], 'start': 542.28, 'title': 'Importance of crm and effective strategies', 'summary': 'Highlights the historical lack of customer data utilization, evolving customer needs, organizational focus on cost optimization and revenue generation, emphasizing the importance of crm. it also discusses the importance of continuous exchange of information across touchpoints, personalized products, consistent user experience, and real-time access to all information in crm, highlighted by examples and audience queries.', 'chapters': [{'end': 898.806, 'start': 542.28, 'title': 'Importance of crm in business', 'summary': 'Highlights the historical lack of customer data utilization, the evolving customer needs, and the organizational focus on cost optimization and revenue generation, emphasizing the importance of crm in bridging the gap between customer expectations and organizational goals.', 'duration': 356.526, 'highlights': ['CRM bridges the gap between customer expectations and organizational goals by providing timely customer data and enabling efficient data processing, leading to quicker customer service and cost optimization.', 'Historically, companies have had customer data but lacked the utilization and organization of the data, resulting in missed opportunities for customer insights and service improvement.', 'Customer needs have evolved to prioritize quick and specific responses, flexible solutions, and easy access to information, emphasizing the importance of CRM in meeting these evolving needs.', 'Organizations focus on cost optimization, revenue generation, and innovation, highlighting the need for CRM to streamline customer service processes and enable efficient utilization of resources.']}, {'end': 1411.707, 'start': 900.067, 'title': 'Effective crm strategies', 'summary': 'Discusses the importance of continuous exchange of information across various touchpoints, personalized products based on specific needs, consistent user experience, and real-time access to all information in crm, highlighted by examples and audience queries.', 'duration': 511.64, 'highlights': ['Continuous exchange of information across various touchpoints is crucial for understanding customer segments and needs, as well as for targeted marketing activities. This includes gathering feedback about products through channels like social media and using the data to identify customer segments and tailor marketing activities accordingly.', 'Personalized products based on specific needs and expectations are essential in CRM, as one-size-fits-all approaches are no longer effective in the market. The importance of offering customized products to meet individual customer needs and preferences is emphasized, highlighting the shift from a generic to a personalized approach in CRM strategies.', 'Consistent user experience across touchpoints is emphasized, ensuring that customers receive a uniform brand experience regardless of the interaction channel. The significance of maintaining a consistent brand experience across different touchpoints, illustrated by an example contrasting the user experience of a product on social media and television.', "Real-time access to all information is highlighted as essential for informed decision-making in today's business environment. The importance of real-time data access and its role in facilitating prompt decision-making processes, as well as addressing audience queries related to CRM's association with big data and real-time environments."]}], 'duration': 869.427, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do542280.jpg', 'highlights': ['CRM bridges the gap between customer expectations and organizational goals by providing timely customer data and enabling efficient data processing, leading to quicker customer service and cost optimization.', 'Historically, companies have had customer data but lacked the utilization and organization of the data, resulting in missed opportunities for customer insights and service improvement.', 'Continuous exchange of information across various touchpoints is crucial for understanding customer segments and needs, as well as for targeted marketing activities.', 'Organizations focus on cost optimization, revenue generation, and innovation, highlighting the need for CRM to streamline customer service processes and enable efficient utilization of resources.', "Real-time access to all information is highlighted as essential for informed decision-making in today's business environment."]}, {'end': 2445.716, 'segs': [{'end': 1528.079, 'src': 'heatmap', 'start': 1420.716, 'weight': 0.897, 'content': [{'end': 1427.401, 'text': "And I'll be a little quick from this instance because now we will typically talk of what salesforce.com is.", 'start': 1420.716, 'duration': 6.685}, {'end': 1434.966, 'text': 'Generally, CRM systems have evolved as two different sets of applications.', 'start': 1429.442, 'duration': 5.524}, {'end': 1439.349, 'text': 'One has been what is called as a on-premise or traditional systems.', 'start': 1435.186, 'duration': 4.163}, {'end': 1441.311, 'text': "That's a Siebel application.", 'start': 1440.07, 'duration': 1.241}, {'end': 1445.454, 'text': 'And second one has been on-demand systems or cloud-based systems.', 'start': 1441.971, 'duration': 3.483}, {'end': 1455.689, 'text': 'Now, when I talk of on-premise and on-demand, what I typically what is the differentiator is on-premise would mean any company,', 'start': 1445.962, 'duration': 9.727}, {'end': 1462.134, 'text': 'say company X would have to install servers, would have to install network,', 'start': 1455.689, 'duration': 6.445}, {'end': 1468.279, 'text': 'would have to install systems and would have to own all of this to get their CRM systems working.', 'start': 1462.134, 'duration': 6.145}, {'end': 1471.481, 'text': "That's typically how Siebel systems have developed.", 'start': 1468.899, 'duration': 2.582}, {'end': 1473.835, 'text': 'cloud-based systems.', 'start': 1472.614, 'duration': 1.221}, {'end': 1479.278, 'text': "on the other hand, what it means is you don't own anything.", 'start': 1473.835, 'duration': 5.443}, {'end': 1485.742, 'text': 'all you need is a laptop, an internet connection and you have a crm system working for you.', 'start': 1479.278, 'duration': 6.464}, {'end': 1490.004, 'text': "of course, you'll need salesforce.com licenses that's the backbone of it.", 'start': 1485.742, 'duration': 4.262}, {'end': 1493.586, 'text': 'but as a company, all you buy is licenses.', 'start': 1490.004, 'duration': 3.582}, {'end': 1499.99, 'text': 'the network, the servers, the entire infrastructure.', 'start': 1493.586, 'duration': 6.404}, {'end': 1506.427, 'text': 'the database is something which is managed by Salesforce, the company called Salesforce.', 'start': 1499.99, 'duration': 6.437}, {'end': 1515.852, 'text': "All you need are Salesforce licenses, a computer with a good internet connection, and that's it.", 'start': 1507.628, 'duration': 8.224}, {'end': 1517.733, 'text': 'You have a CRM system working for you.', 'start': 1516.012, 'duration': 1.721}, {'end': 1520.695, 'text': 'The bottom part.', 'start': 1519.574, 'duration': 1.121}, {'end': 1528.079, 'text': "what you'll see is typically 1960s, 1970s, when people used to implement on-premise systems.", 'start': 1520.695, 'duration': 7.384}], 'summary': 'Salesforce.com offers cloud-based crm systems, requiring only licenses and internet for operation.', 'duration': 107.363, 'max_score': 1420.716, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do1420716.jpg'}, {'end': 1471.481, 'src': 'embed', 'start': 1441.971, 'weight': 0, 'content': [{'end': 1445.454, 'text': 'And second one has been on-demand systems or cloud-based systems.', 'start': 1441.971, 'duration': 3.483}, {'end': 1455.689, 'text': 'Now, when I talk of on-premise and on-demand, what I typically what is the differentiator is on-premise would mean any company,', 'start': 1445.962, 'duration': 9.727}, {'end': 1462.134, 'text': 'say company X would have to install servers, would have to install network,', 'start': 1455.689, 'duration': 6.445}, {'end': 1468.279, 'text': 'would have to install systems and would have to own all of this to get their CRM systems working.', 'start': 1462.134, 'duration': 6.145}, {'end': 1471.481, 'text': "That's typically how Siebel systems have developed.", 'start': 1468.899, 'duration': 2.582}], 'summary': 'On-premise systems require companies to install and own servers, networks, and systems, while on-demand or cloud-based systems offer a different approach.', 'duration': 29.51, 'max_score': 1441.971, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do1441971.jpg'}, {'end': 1608.21, 'src': 'embed', 'start': 1580.883, 'weight': 2, 'content': [{'end': 1585.466, 'text': "Whenever someone says cloud computing, it means that you're working on the internet.", 'start': 1580.883, 'duration': 4.583}, {'end': 1587.668, 'text': "It's an internet-based computing.", 'start': 1585.967, 'duration': 1.701}, {'end': 1596.547, 'text': 'All you need is a computer or mobile, a tablet or anything which can connect to the internet.', 'start': 1589.446, 'duration': 7.101}, {'end': 1597.648, 'text': "That's all.", 'start': 1597.208, 'duration': 0.44}, {'end': 1605.949, 'text': 'A lot of people, when they talk of cloud computing, it really sounds a lot of hi-fi stuff.', 'start': 1600.548, 'duration': 5.401}, {'end': 1606.99, 'text': "It's really not.", 'start': 1606.149, 'duration': 0.841}, {'end': 1608.21, 'text': "It's simple.", 'start': 1607.69, 'duration': 0.52}], 'summary': "Cloud computing is internet-based computing, accessible with any internet-connected device. it's simple.", 'duration': 27.327, 'max_score': 1580.883, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do1580883.jpg'}, {'end': 1688.944, 'src': 'embed', 'start': 1630.222, 'weight': 1, 'content': [{'end': 1645.786, 'text': 'So any person talking of cloud computing and using it for betterment of their organizations and for people or customers is basically talking of an internet based system which can help to reach out to customers,', 'start': 1630.222, 'duration': 15.564}, {'end': 1650.163, 'text': 'to say clients, to say people in providing some kind of a service.', 'start': 1645.786, 'duration': 4.377}, {'end': 1658.527, 'text': 'And when we talk of cloud computing, there are three basic principles listed out at the bottom.', 'start': 1651.464, 'duration': 7.063}, {'end': 1661.489, 'text': "It's called multi-tenant.", 'start': 1660.308, 'duration': 1.181}, {'end': 1667.492, 'text': "Again, I know I'm throwing a few buzzwords here which are really prevalent in the market.", 'start': 1662.609, 'duration': 4.883}, {'end': 1672.275, 'text': 'Multi-tenant is something like just consider this.', 'start': 1668.332, 'duration': 3.943}, {'end': 1681.2, 'text': "it's like a hostel where you have a number of small rooms, where each one of us is staying in one single room.", 'start': 1672.275, 'duration': 8.925}, {'end': 1685.923, 'text': 'As a whole, the hostel is owned by a company.', 'start': 1682.961, 'duration': 2.962}, {'end': 1688.944, 'text': 'Within that hostel.', 'start': 1686.923, 'duration': 2.021}], 'summary': 'Cloud computing enables reaching customers and clients through an internet-based multi-tenant system.', 'duration': 58.722, 'max_score': 1630.222, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do1630222.jpg'}, {'end': 1887.709, 'src': 'embed', 'start': 1861.786, 'weight': 5, 'content': [{'end': 1871.234, 'text': 'You would see that most of the things that we talk about in software as a service are very similar to what we generally say when we talk of cloud computing as well.', 'start': 1861.786, 'duration': 9.448}, {'end': 1887.709, 'text': 'Only thing is you have some software which has been hosted or which has been provided to you from an organization on the internet.', 'start': 1872.145, 'duration': 15.564}], 'summary': 'Software as a service aligns with cloud computing, with software hosted on the internet.', 'duration': 25.923, 'max_score': 1861.786, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do1861786.jpg'}, {'end': 2239.581, 'src': 'heatmap', 'start': 2032.118, 'weight': 0.871, 'content': [{'end': 2036.3, 'text': 'You either order it to some other competition or something else.', 'start': 2032.118, 'duration': 4.182}, {'end': 2040.383, 'text': 'You are not even worried if the cab owner has a problem or not.', 'start': 2036.5, 'duration': 3.883}, {'end': 2045.58, 'text': "That's the simplicity of software as a service or salesforce.com.", 'start': 2041.499, 'duration': 4.081}, {'end': 2053.262, 'text': 'Coming to the new or rather the next concept of platform as a service or PaaS.', 'start': 2047.821, 'duration': 5.441}, {'end': 2061.524, 'text': "Platform as a service is something like I don't want a software to be available to me.", 'start': 2055.562, 'duration': 5.962}, {'end': 2064.645, 'text': 'I just want a blank server to be available.', 'start': 2061.964, 'duration': 2.681}, {'end': 2067.065, 'text': 'I will build something for my company.', 'start': 2065.005, 'duration': 2.06}, {'end': 2070.466, 'text': "It's like I am a hardcore developer.", 'start': 2067.605, 'duration': 2.861}, {'end': 2077.362, 'text': 'And as a developer, I want to build something for my company, but I need a server space.', 'start': 2072.538, 'duration': 4.824}, {'end': 2085.608, 'text': 'And I want to build it in such a way that it will be available to my customers or say to my fellow colleagues as well.', 'start': 2078.042, 'duration': 7.566}, {'end': 2095.295, 'text': 'When you need that, you need a company to provide you an internet-based platform or an internet-based server, an internet-based database.', 'start': 2086.668, 'duration': 8.627}, {'end': 2097.297, 'text': "That's platform as a service.", 'start': 2095.835, 'duration': 1.462}, {'end': 2102.341, 'text': 'So you get a blank platform and you get to develop everything on it.', 'start': 2098.418, 'duration': 3.923}, {'end': 2113.763, 'text': 'Again, a small part of salesforce.com is the third option which you see on the lower left hand side, which is force.com.', 'start': 2104.901, 'duration': 8.862}, {'end': 2117.805, 'text': 'It is like a blank salesforce.com application.', 'start': 2113.843, 'duration': 3.962}, {'end': 2121.886, 'text': "It doesn't have a lot of features which salesforce.com provides,", 'start': 2118.365, 'duration': 3.521}, {'end': 2129.228, 'text': 'but it is intended for those kind of organizations which wants to build something from scratch for themselves.', 'start': 2121.886, 'duration': 7.342}, {'end': 2134.029, 'text': 'It is like what we call a blank box for them.', 'start': 2130.608, 'duration': 3.421}, {'end': 2138.335, 'text': 'this is a term which is prevalent again in the market a box.', 'start': 2134.733, 'duration': 3.602}, {'end': 2140.236, 'text': 'it is like an open box.', 'start': 2138.335, 'duration': 1.901}, {'end': 2144.898, 'text': 'people can build applications on top of that box.', 'start': 2140.236, 'duration': 4.662}, {'end': 2150.581, 'text': "that's pass for you platform as a service.", 'start': 2144.898, 'duration': 5.683}, {'end': 2155.323, 'text': 'let me now go to the next part, which is around salesforce.com and so on.', 'start': 2150.581, 'duration': 4.742}, {'end': 2164.76, 'text': "what you will see here, of course, talks about a lot of features on salesforce in terms of sales, and I'm talking from the lower left-hand,", 'start': 2155.323, 'duration': 9.437}, {'end': 2171.364, 'text': 'most side sales, marketing, services, partnership content, ideas, Google Apps, App Exchange.', 'start': 2164.76, 'duration': 6.604}, {'end': 2179.668, 'text': 'Without going into details of all of it, let me talk of three straight, I would say concepts,', 'start': 2172.764, 'duration': 6.904}, {'end': 2186.232, 'text': 'or three straight aspects of salesforce.com and the way salesforce.com is generally used in the market.', 'start': 2179.668, 'duration': 6.564}, {'end': 2189.614, 'text': 'One, it will help companies to manage its sales.', 'start': 2186.572, 'duration': 3.042}, {'end': 2194.227, 'text': 'which is what the lower most corner is all about.', 'start': 2190.583, 'duration': 3.644}, {'end': 2198.951, 'text': "that's typically almost bread and butter for salesforce.com.", 'start': 2194.227, 'duration': 4.724}, {'end': 2207.66, 'text': 'second, it will help companies manage their marketing related aspects.', 'start': 2198.951, 'duration': 8.709}, {'end': 2212.785, 'text': "what is meant by marketing I'll show you in the next couple of slides.", 'start': 2207.66, 'duration': 5.125}, {'end': 2217.073, 'text': 'third, It will help companies to talk,', 'start': 2212.785, 'duration': 4.288}, {'end': 2223.576, 'text': 'or rather to service those customers who have or whom you have already engaged with or whom you are already working with.', 'start': 2217.073, 'duration': 6.503}, {'end': 2229.818, 'text': 'So, if you look at the life cycle of a customer organization interaction,', 'start': 2224.316, 'duration': 5.502}, {'end': 2238.421, 'text': 'it is basically initially there is a bit of marketing which is done in order to entice the customer or to inform the customer about new services,', 'start': 2229.818, 'duration': 8.603}, {'end': 2239.581, 'text': 'new offerings or so on.', 'start': 2238.421, 'duration': 1.16}], 'summary': 'Salesforce.com offers software as a service, platform as a service, and features for sales, marketing, and customer service.', 'duration': 207.463, 'max_score': 2032.118, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do2032118.jpg'}, {'end': 2102.341, 'src': 'embed', 'start': 2078.042, 'weight': 6, 'content': [{'end': 2085.608, 'text': 'And I want to build it in such a way that it will be available to my customers or say to my fellow colleagues as well.', 'start': 2078.042, 'duration': 7.566}, {'end': 2095.295, 'text': 'When you need that, you need a company to provide you an internet-based platform or an internet-based server, an internet-based database.', 'start': 2086.668, 'duration': 8.627}, {'end': 2097.297, 'text': "That's platform as a service.", 'start': 2095.835, 'duration': 1.462}, {'end': 2102.341, 'text': 'So you get a blank platform and you get to develop everything on it.', 'start': 2098.418, 'duration': 3.923}], 'summary': 'Building an internet-based platform for customers and colleagues, providing platform as a service for development.', 'duration': 24.299, 'max_score': 2078.042, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do2078042.jpg'}, {'end': 2194.227, 'src': 'embed', 'start': 2164.76, 'weight': 7, 'content': [{'end': 2171.364, 'text': 'most side sales, marketing, services, partnership content, ideas, Google Apps, App Exchange.', 'start': 2164.76, 'duration': 6.604}, {'end': 2179.668, 'text': 'Without going into details of all of it, let me talk of three straight, I would say concepts,', 'start': 2172.764, 'duration': 6.904}, {'end': 2186.232, 'text': 'or three straight aspects of salesforce.com and the way salesforce.com is generally used in the market.', 'start': 2179.668, 'duration': 6.564}, {'end': 2189.614, 'text': 'One, it will help companies to manage its sales.', 'start': 2186.572, 'duration': 3.042}, {'end': 2194.227, 'text': 'which is what the lower most corner is all about.', 'start': 2190.583, 'duration': 3.644}], 'summary': 'Salesforce.com helps companies manage sales, a key aspect of its usage in the market.', 'duration': 29.467, 'max_score': 2164.76, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do2164760.jpg'}], 'start': 1411.707, 'title': 'Cloud computing and salesforce overview', 'summary': 'Explores the evolution of crm systems into on-premise and cloud-based systems, emphasizing the accessibility and impact of internet-based computing, and explains the concept of multi-tenant in cloud computing, its benefits, and features of salesforce.com.', 'chapters': [{'end': 1658.527, 'start': 1411.707, 'title': 'Salesforce and cloud computing overview', 'summary': 'Discusses the evolution of crm systems into on-premise and cloud-based systems, highlighting the differences in infrastructure ownership and the simplicity of cloud computing, emphasizing the accessibility and impact of internet-based computing, and outlining the basic principles of cloud computing.', 'duration': 246.82, 'highlights': ['The chapter discusses the evolution of CRM systems into on-premise and cloud-based systems, highlighting the differences in infrastructure ownership and the simplicity of cloud computing. It explains the distinction between on-premise (e.g., Siebel) and cloud-based systems, emphasizing the ownership of infrastructure for on-premise systems versus the simplicity of only requiring licenses and internet access for cloud-based systems.', 'Emphasizing the accessibility and impact of internet-based computing. The speaker emphasizes the accessibility and impact of internet-based computing, simplifying cloud computing as internet-based computing that only requires a device capable of connecting to the internet.', 'Outlining the basic principles of cloud computing. The chapter outlines the basic principles of cloud computing, focusing on its internet-based nature and its role in providing services to customers and organizations.']}, {'end': 2445.716, 'start': 1660.308, 'title': 'Understanding multi-tenant and cloud computing', 'summary': 'Explains the concept of multi-tenant in cloud computing, its benefits including cost-effectiveness, predictability, and scalability, and further delves into saas, paas, and features of salesforce.com.', 'duration': 785.408, 'highlights': ['Multi-Tenant Explained Multi-tenant is likened to a hostel where each company represents a tenant having their own space and utilizing services within the overall infrastructure, emphasizing the concept of multiple tenants working simultaneously and independently.', 'Benefits of Multi-Tenant and Cloud Computing The benefits include cost-effectiveness by paying only for required services, predictability of costs, and scalability allowing easy addition of resources, highlighting the simplified and efficient nature of cloud computing.', 'Software as a Service (SaaS) and Upgrades SaaS involves accessing software hosted on the internet, with automatic upgrades managed by the provider, eliminating worries about manual upgrades and compatibility issues, distinguishing it from traditional IT implementations.', 'Platform as a Service (PaaS) and Force.com PaaS provides a blank platform for developing applications and is exemplified by Force.com, intended for organizations to build custom applications, providing a simplified and flexible approach in application development.', 'Features of Salesforce.com Salesforce.com offers features for sales management, marketing, and customer service, supported by additional aspects such as partnerships, content, ideas, Google Apps, and AppExchange, providing a comprehensive platform for diverse business needs and collaboration.']}], 'duration': 1034.009, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do1411707.jpg', 'highlights': ['The chapter discusses the evolution of CRM systems into on-premise and cloud-based systems, highlighting the differences in infrastructure ownership and the simplicity of cloud computing.', 'Multi-tenant is likened to a hostel where each company represents a tenant having their own space and utilizing services within the overall infrastructure, emphasizing the concept of multiple tenants working simultaneously and independently.', 'Emphasizing the accessibility and impact of internet-based computing. The speaker emphasizes the accessibility and impact of internet-based computing, simplifying cloud computing as internet-based computing that only requires a device capable of connecting to the internet.', 'Benefits of Multi-Tenant and Cloud Computing The benefits include cost-effectiveness by paying only for required services, predictability of costs, and scalability allowing easy addition of resources, highlighting the simplified and efficient nature of cloud computing.', 'Outlining the basic principles of cloud computing. The chapter outlines the basic principles of cloud computing, focusing on its internet-based nature and its role in providing services to customers and organizations.', 'Software as a Service (SaaS) and Upgrades SaaS involves accessing software hosted on the internet, with automatic upgrades managed by the provider, eliminating worries about manual upgrades and compatibility issues, distinguishing it from traditional IT implementations.', 'Platform as a Service (PaaS) and Force.com PaaS provides a blank platform for developing applications and is exemplified by Force.com, intended for organizations to build custom applications, providing a simplified and flexible approach in application development.', 'Features of Salesforce.com Salesforce.com offers features for sales management, marketing, and customer service, supported by additional aspects such as partnerships, content, ideas, Google Apps, and AppExchange, providing a comprehensive platform for diverse business needs and collaboration.']}, {'end': 3000.836, 'segs': [{'end': 2503.582, 'src': 'embed', 'start': 2476.691, 'weight': 2, 'content': [{'end': 2486.017, 'text': "Generally, what it means is it's easier to integrate Salesforce with other applications like SAP, Oracle, different kinds of other systems.", 'start': 2476.691, 'duration': 9.326}, {'end': 2489.44, 'text': 'Maybe say like you can even do it at Microsoft Outlook.', 'start': 2486.498, 'duration': 2.942}, {'end': 2494.823, 'text': "So it's easier to it's easier to integrate with other systems.", 'start': 2490.12, 'duration': 4.703}, {'end': 2497.365, 'text': 'Third workflow engine.', 'start': 2496.064, 'duration': 1.301}, {'end': 2501.268, 'text': 'Salesforce has a way of guiding you through one.', 'start': 2497.645, 'duration': 3.623}, {'end': 2503.582, 'text': 'one function to another.', 'start': 2502.562, 'duration': 1.02}], 'summary': 'Salesforce facilitates integration with sap, oracle, and outlook, as well as providing a guided workflow engine.', 'duration': 26.891, 'max_score': 2476.691, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do2476691.jpg'}, {'end': 2697.07, 'src': 'heatmap', 'start': 2526.096, 'weight': 0, 'content': [{'end': 2534.281, 'text': "It's like Elementary, it's real elementary, it's easy to configure and the pages look so simple and look so nice.", 'start': 2526.096, 'duration': 8.185}, {'end': 2536.443, 'text': "and that's one of the key USPs of Salesforce.", 'start': 2534.281, 'duration': 2.162}, {'end': 2541.588, 'text': 'Anyone who is even new to the software adjusts to it very quickly.', 'start': 2536.923, 'duration': 4.665}, {'end': 2545.692, 'text': 'Next, access control and audits.', 'start': 2543.189, 'duration': 2.503}, {'end': 2550.116, 'text': "This is actually something which is related to security which we'll talk about a little later.", 'start': 2546.232, 'duration': 3.884}, {'end': 2559.077, 'text': 'End user administration, what it means is you can actually govern who does what, which of your end users do what.', 'start': 2552.651, 'duration': 6.426}, {'end': 2566.244, 'text': 'So I might have a sales team doing XYZ activities, whereas my marketing team only does ABC activities.', 'start': 2559.418, 'duration': 6.826}, {'end': 2567.966, 'text': "You don't want everyone to do everything.", 'start': 2566.284, 'duration': 1.682}, {'end': 2575.985, 'text': 'Multi-device means Salesforce will actually allow you to log in through different devices.', 'start': 2569.668, 'duration': 6.317}, {'end': 2577.426, 'text': 'You can log in through a tablet.', 'start': 2576.025, 'duration': 1.401}, {'end': 2580.127, 'text': 'You can log in through your cell phone.', 'start': 2577.746, 'duration': 2.381}, {'end': 2581.888, 'text': 'You can log in through your desktop.', 'start': 2580.447, 'duration': 1.441}, {'end': 2583.909, 'text': 'All you need is an internet connection.', 'start': 2582.308, 'duration': 1.601}, {'end': 2586.55, 'text': 'And finally, reporting and analytics.', 'start': 2584.73, 'duration': 1.82}, {'end': 2591.653, 'text': "No system in today's world is actually complete without an analytics.", 'start': 2587.251, 'duration': 4.402}, {'end': 2593.874, 'text': "It's reports, reports, reports.", 'start': 2592.073, 'duration': 1.801}, {'end': 2596.755, 'text': "That's what management always wants to look at.", 'start': 2594.314, 'duration': 2.441}, {'end': 2600.037, 'text': 'Management never has the time to go through each and every data.', 'start': 2597.236, 'duration': 2.801}, {'end': 2602.136, 'text': "That's how Salesforce helps.", 'start': 2600.816, 'duration': 1.32}, {'end': 2612.239, 'text': "Now let's go to these three aspects which I've spoken about and I'll quickly take you through these three things again.", 'start': 2606.978, 'duration': 5.261}, {'end': 2615.9, 'text': 'Sales Cloud, Marketing Cloud and the Service Cloud.', 'start': 2613, 'duration': 2.9}, {'end': 2624.083, 'text': "Sales Cloud as I said, it's about helping to sell things to your customers, building that relationship with your customers through your products.", 'start': 2616.441, 'duration': 7.642}, {'end': 2629.018, 'text': 'There are a lot of things within Salesforce which helps you to do it.', 'start': 2626.137, 'duration': 2.881}, {'end': 2638.179, 'text': 'Typically what we call within Salesforce is we call customers as accounts, people within your customers as contacts.', 'start': 2629.038, 'duration': 9.141}, {'end': 2640.16, 'text': 'There is something called opportunities.', 'start': 2638.479, 'duration': 1.681}, {'end': 2645.12, 'text': 'I am not going deep into these because this is right now a webinar.', 'start': 2640.68, 'duration': 4.44}, {'end': 2654.342, 'text': 'Please join us in the sessions and you will see dedicated time for each of these aspects within Sales Cloud and I can promise you,', 'start': 2645.761, 'duration': 8.581}, {'end': 2663.342, 'text': 'If you learn sales cloud, marketing cloud and service cloud, you are almost 70% a sales force consultant.', 'start': 2655.319, 'duration': 8.023}, {'end': 2666.563, 'text': 'You can actually go to a customer and explain what sales force is.', 'start': 2663.662, 'duration': 2.901}, {'end': 2674.805, 'text': "Some of the concepts within sales cloud, I won't, again, I am not going through each one of these.", 'start': 2669.704, 'duration': 5.101}, {'end': 2686.886, 'text': "Marketing cloud, it's about selling I would say appropriate services to appropriate customers.", 'start': 2678.587, 'duration': 8.299}, {'end': 2697.07, 'text': 'You are basically trying to understand what your customers want and only sell, I would say, which is what is called as channelized selling.', 'start': 2688.206, 'duration': 8.864}], 'summary': 'Salesforce offers easy configuration, access control, multi-device access, and reporting, contributing to its 70% proficiency in sales consulting.', 'duration': 97.987, 'max_score': 2526.096, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do2526096.jpg'}, {'end': 2674.805, 'src': 'embed', 'start': 2645.761, 'weight': 4, 'content': [{'end': 2654.342, 'text': 'Please join us in the sessions and you will see dedicated time for each of these aspects within Sales Cloud and I can promise you,', 'start': 2645.761, 'duration': 8.581}, {'end': 2663.342, 'text': 'If you learn sales cloud, marketing cloud and service cloud, you are almost 70% a sales force consultant.', 'start': 2655.319, 'duration': 8.023}, {'end': 2666.563, 'text': 'You can actually go to a customer and explain what sales force is.', 'start': 2663.662, 'duration': 2.901}, {'end': 2674.805, 'text': "Some of the concepts within sales cloud, I won't, again, I am not going through each one of these.", 'start': 2669.704, 'duration': 5.101}], 'summary': 'Learning sales cloud, marketing cloud, and service cloud makes you 70% a salesforce consultant.', 'duration': 29.044, 'max_score': 2645.761, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do2645761.jpg'}, {'end': 2806.635, 'src': 'heatmap', 'start': 2740.302, 'weight': 0.846, 'content': [{'end': 2748.587, 'text': 'I would say we would have a lot of discussions on when we have the sessions and I hope, the audience who has connected to this webinar,', 'start': 2740.302, 'duration': 8.285}, {'end': 2753.811, 'text': 'they actually come for these sessions, because right now I am not even skimming the surface.', 'start': 2748.587, 'duration': 5.224}, {'end': 2755.992, 'text': "I'm just touching and bouncing off it.", 'start': 2753.991, 'duration': 2.001}, {'end': 2764.317, 'text': 'I just want you guys right now to just listen to me, get a feel of what Salesforce is, get interested.', 'start': 2756.913, 'duration': 7.404}, {'end': 2771.28, 'text': 'If you feel interested, come back, be a part of those sessions and learn a lot more about Salesforce.com.', 'start': 2764.337, 'duration': 6.943}, {'end': 2777.884, 'text': "Service cloud, again, as I said, it's post sales service.", 'start': 2773.601, 'duration': 4.283}, {'end': 2787.852, 'text': "So, responding to all your customer queries, all your customer complaints, all their worries in terms of they can't find a solution to their problem,", 'start': 2778.305, 'duration': 9.547}, {'end': 2790.353, 'text': 'or so on, you would do it through a sales cloud.', 'start': 2787.852, 'duration': 2.501}, {'end': 2799.18, 'text': "Again, I'm not getting into the details here, but then we have detailed sessions on these as well.", 'start': 2793.396, 'duration': 5.784}, {'end': 2806.635, 'text': 'Next comes the aspect of Salesforce.com business objects.', 'start': 2802.933, 'duration': 3.702}], 'summary': 'Encouraging audience to join sessions to learn about salesforce, including service cloud and business objects.', 'duration': 66.333, 'max_score': 2740.302, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do2740302.jpg'}, {'end': 2977.515, 'src': 'embed', 'start': 2949.194, 'weight': 6, 'content': [{'end': 2952.717, 'text': 'Now, when you leverage from one function to another.', 'start': 2949.194, 'duration': 3.523}, {'end': 2958.441, 'text': 'you want your business objects which are helping you to fulfill those functions.', 'start': 2952.717, 'duration': 5.724}, {'end': 2961.404, 'text': 'you want those objects to be linked to each other.', 'start': 2958.441, 'duration': 2.963}, {'end': 2964.186, 'text': 'The way you do that is SFDC relationships.', 'start': 2961.964, 'duration': 2.222}, {'end': 2973.273, 'text': "It's like, say, supply chain department has completed the production of a particular thing.", 'start': 2964.806, 'duration': 8.467}, {'end': 2977.515, 'text': 'Only then would a sales team be able to sell it in the market.', 'start': 2974.933, 'duration': 2.582}], 'summary': 'Sfdc relationships link business objects for efficient processes.', 'duration': 28.321, 'max_score': 2949.194, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do2949194.jpg'}], 'start': 2452.347, 'title': 'Salesforce.com benefits, features, and essentials', 'summary': 'Discusses the key benefits and features of salesforce.com, including no need for a database, easy integration with other applications, user-friendly interface, access control, and robust reporting. it also emphasizes the significant role of sales cloud, marketing cloud, and service cloud in explaining salesforce and the importance of mastering them to become a salesforce consultant, focusing on customization and interrelated functions within a company.', 'chapters': [{'end': 2600.037, 'start': 2452.347, 'title': 'Salesforce.com benefits and features', 'summary': 'Highlights the key benefits and features of salesforce.com, including no need for a database, easy integration with other applications, user-friendly interface, access control, multi-device accessibility, and robust reporting and analytics.', 'duration': 147.69, 'highlights': ['Salesforce.com provides a user-friendly interface that is easy to configure and adjust to, making it one of its key USPs.', 'Access control and audits allow governance of end-user activities, ensuring different teams have access only to relevant functionalities.', 'Salesforce.com allows multi-device accessibility, enabling users to log in through different devices like tablets, cell phones, and desktops with just an internet connection.', 'The web services API of Salesforce.com facilitates easy integration with other applications like SAP, Oracle, and Microsoft Outlook, simplifying cross-system functionality.', 'Reporting and analytics feature in Salesforce.com provides robust insights and data visualization for efficient management decision-making.']}, {'end': 3000.836, 'start': 2600.816, 'title': 'Salesforce essentials', 'summary': 'Highlights the key aspects of sales cloud, marketing cloud, and service cloud, emphasizing their significant role in explaining salesforce, and the importance of mastering them to become a salesforce consultant, with a focus on customization through salesforce business objects and the interrelated functions within a company through sfdc relationships.', 'duration': 400.02, 'highlights': ['Sales Cloud, Marketing Cloud, and Service Cloud are essential aspects of Salesforce, with mastery leading to a 70% proficiency as a Salesforce consultant. Mastery of Sales Cloud, Marketing Cloud, and Service Cloud equates to a 70% proficiency as a Salesforce consultant.', 'Sales Cloud involves building relationships and selling products, Marketing Cloud focuses on understanding customer needs and channelized selling, while Service Cloud deals with post-sales service and addressing customer queries and complaints. Sales Cloud focuses on building relationships and selling products, Marketing Cloud emphasizes understanding customer needs and channelized selling, and Service Cloud addresses post-sales service and customer queries and complaints.', 'Salesforce business objects facilitate customization of applications based on company operations, while SFDC relationships ensure the interrelated functions within a company are linked together. Salesforce business objects enable application customization based on company operations, and SFDC relationships ensure the interrelated functions within a company are linked together.']}], 'duration': 548.489, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do2452347.jpg', 'highlights': ['Salesforce.com provides a user-friendly interface that is easy to configure and adjust to, making it one of its key USPs.', 'Access control and audits allow governance of end-user activities, ensuring different teams have access only to relevant functionalities.', 'The web services API of Salesforce.com facilitates easy integration with other applications like SAP, Oracle, and Microsoft Outlook, simplifying cross-system functionality.', 'Reporting and analytics feature in Salesforce.com provides robust insights and data visualization for efficient management decision-making.', 'Sales Cloud, Marketing Cloud, and Service Cloud are essential aspects of Salesforce, with mastery leading to a 70% proficiency as a Salesforce consultant.', 'Sales Cloud involves building relationships and selling products, Marketing Cloud focuses on understanding customer needs and channelized selling, while Service Cloud deals with post-sales service and addressing customer queries and complaints.', 'Salesforce business objects facilitate customization of applications based on company operations, while SFDC relationships ensure the interrelated functions within a company are linked together.']}, {'end': 3545.313, 'segs': [{'end': 3027.68, 'src': 'embed', 'start': 3001.196, 'weight': 2, 'content': [{'end': 3010.041, 'text': 'There are four other kinds of relationships, which are listed on the lower left hand side and a diagram on the right hand side,', 'start': 3001.196, 'duration': 8.845}, {'end': 3015.423, 'text': 'which is actually something which holds a huge amount of importance within Salesforce.', 'start': 3010.041, 'duration': 5.382}, {'end': 3020.026, 'text': 'We will discuss each one of these in a lot more detail during our sessions.', 'start': 3015.843, 'duration': 4.183}, {'end': 3024.988, 'text': 'Finally, the most important thing.', 'start': 3023.447, 'duration': 1.541}, {'end': 3027.68, 'text': 'Salesforce.com security.', 'start': 3025.899, 'duration': 1.781}], 'summary': 'The salesforce training covers 4 relationship types and emphasizes the importance of security.', 'duration': 26.484, 'max_score': 3001.196, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do3001196.jpg'}, {'end': 3151.65, 'src': 'embed', 'start': 3075.227, 'weight': 0, 'content': [{'end': 3085.453, 'text': "I don't want my data to be available to my competitor at a later date just because I didn't own the system, because sales Quite.", 'start': 3075.227, 'duration': 10.226}, {'end': 3091.674, 'text': 'a few companies think that since Salesforce manages the entire system, they are custodians of the data.', 'start': 3085.453, 'duration': 6.221}, {'end': 3094.675, 'text': 'Salesforce never says they are custodians of the data.', 'start': 3092.134, 'duration': 2.541}, {'end': 3104.296, 'text': 'Salesforce says even if you want to end your license partnership with us, we will take a dump of the system after the license thing.', 'start': 3095.235, 'duration': 9.061}, {'end': 3109.477, 'text': 'after the license is over, after the partnership is over, we will take the dump and give it back to you.', 'start': 3104.296, 'duration': 5.181}, {'end': 3112.918, 'text': 'We will not keep any records of your information.', 'start': 3109.997, 'duration': 2.921}, {'end': 3121.007, 'text': "That's something which is very important when we talk of a system which is not maintained by you.", 'start': 3115.643, 'duration': 5.364}, {'end': 3127.951, 'text': 'So when we generally talk of Salesforce.com security, there are a lot of aspects within it.', 'start': 3121.807, 'duration': 6.144}, {'end': 3135.296, 'text': 'One is in terms of generally anyone getting into Salesforce, a user logging into Salesforce.', 'start': 3129.312, 'duration': 5.984}, {'end': 3139.399, 'text': 'How is it that I am able to distinguish one user from another?', 'start': 3136.297, 'duration': 3.102}, {'end': 3151.65, 'text': "How do I make sure that a person of company X doesn't get to see the data held by another person of company y, which is what organizational security,", 'start': 3140.059, 'duration': 11.591}], 'summary': 'Salesforce ensures data ownership and security, offering data dump after partnership ends.', 'duration': 76.423, 'max_score': 3075.227, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do3075227.jpg'}, {'end': 3344.684, 'src': 'embed', 'start': 3312.048, 'weight': 5, 'content': [{'end': 3317.372, 'text': 'When I slowly started learning about Salesforce, I realized a couple of things.', 'start': 3312.048, 'duration': 5.324}, {'end': 3321.014, 'text': "First, it's a very easy software to use.", 'start': 3317.992, 'duration': 3.022}, {'end': 3329.14, 'text': "Second, it's something where you can learn by being very intuitive.", 'start': 3322.575, 'duration': 6.565}, {'end': 3336.105, 'text': 'And, as a result, when you generally become a Salesforce.com consultant.', 'start': 3330.361, 'duration': 5.744}, {'end': 3344.684, 'text': "Since it's a trade which is gradually gathering pace in the market, one is, there is lots of opportunities regarding Salesforce.", 'start': 3337.262, 'duration': 7.422}], 'summary': 'Salesforce offers easy and intuitive software with abundant consultant opportunities.', 'duration': 32.636, 'max_score': 3312.048, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do3312048.jpg'}, {'end': 3529.897, 'src': 'embed', 'start': 3500.706, 'weight': 4, 'content': [{'end': 3508.189, 'text': 'There are organizations where 200 plus users log into Salesforce at the same time with different logins.', 'start': 3500.706, 'duration': 7.483}, {'end': 3511.15, 'text': 'Salesforce has never had a problem.', 'start': 3509.489, 'duration': 1.661}, {'end': 3520.954, 'text': "If you have a good internet connection, something like maybe say, and I'm not talking about people like us who are connecting from home.", 'start': 3511.57, 'duration': 9.384}, {'end': 3529.897, 'text': "When you're talking about enterprise-wide connections, something like 12 Mbps, 20 Mbps kind of lines, it's never a worry.", 'start': 3520.974, 'duration': 8.923}], 'summary': 'Over 200 users simultaneously log into salesforce with no issues, on 12-20 mbps enterprise-wide connections.', 'duration': 29.191, 'max_score': 3500.706, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do3500706.jpg'}], 'start': 3001.196, 'title': 'Salesforce relationships and security overview', 'summary': 'Discusses the importance of relationships within salesforce, emphasizing data ownership and management. it also provides an overview of salesforce.com security, highlighting organizational, object and field, and record level security, and addresses concerns about speed and connectivity for multiple users.', 'chapters': [{'end': 3121.007, 'start': 3001.196, 'title': 'Salesforce relationships and security', 'summary': 'Discusses the importance of relationships within salesforce and emphasizes the significance of salesforce.com security, highlighting data ownership and management.', 'duration': 119.811, 'highlights': ['Salesforce.com security is highlighted as the most important aspect, emphasizing data ownership and management, as well as the reassurance that Salesforce will not retain any records after partnership termination.', 'The significance of data ownership is emphasized, highlighting concerns about data accessibility and control, and how Salesforce addresses these concerns by providing data dumps after partnership termination.', 'The different kinds of relationships within Salesforce are mentioned, indicating the importance of these relationships and the intention to discuss them in detail during future sessions.']}, {'end': 3545.313, 'start': 3121.807, 'title': 'Salesforce.com security overview', 'summary': 'Provides an overview of salesforce.com security, discussing aspects like organizational, object and field, and record level security, as well as the ease of use and accessibility of salesforce.com. it also highlights the popularity and advantages of salesforce.com in the market, such as its intuitive software, ease of maintenance, and accessibility from anywhere, and addresses concerns about speed and connectivity for multiple users.', 'duration': 423.506, 'highlights': ['Salesforce.com security overview The chapter provides an overview of Salesforce.com security, discussing aspects like organizational, object and field, and record level security.', 'Popularity and advantages of Salesforce.com The chapter highlights the popularity and advantages of Salesforce.com in the market, such as its intuitive software, ease of maintenance, and accessibility from anywhere.', 'Concerns about speed and connectivity for multiple users It addresses concerns about speed and connectivity for multiple users, stating that Salesforce.com has no issues handling 200+ users simultaneously, even on enterprise-wide and home connections.', 'Ease of use and accessibility of Salesforce.com The chapter highlights the ease of use and accessibility of Salesforce.com, emphasizing its intuitive nature and the ability to connect from anywhere and everywhere.']}], 'duration': 544.117, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do3001196.jpg', 'highlights': ['Salesforce.com security is highlighted as the most important aspect, emphasizing data ownership and management, as well as the reassurance that Salesforce will not retain any records after partnership termination.', 'The significance of data ownership is emphasized, highlighting concerns about data accessibility and control, and how Salesforce addresses these concerns by providing data dumps after partnership termination.', 'The different kinds of relationships within Salesforce are mentioned, indicating the importance of these relationships and the intention to discuss them in detail during future sessions.', 'The chapter provides an overview of Salesforce.com security, discussing aspects like organizational, object and field, and record level security.', 'Concerns about speed and connectivity for multiple users are addressed, stating that Salesforce.com has no issues handling 200+ users simultaneously, even on enterprise-wide and home connections.', 'The chapter highlights the popularity and advantages of Salesforce.com in the market, such as its intuitive software, ease of maintenance, and accessibility from anywhere.', 'The chapter highlights the ease of use and accessibility of Salesforce.com, emphasizing its intuitive nature and the ability to connect from anywhere and everywhere.']}, {'end': 4156.796, 'segs': [{'end': 3623.154, 'src': 'embed', 'start': 3545.393, 'weight': 0, 'content': [{'end': 3550.337, 'text': "I don't have to worry about because all the security is built into the application in Salesforce.", 'start': 3545.393, 'duration': 4.944}, {'end': 3556.802, 'text': 'So I will just have to make sure I give the correct set of authentications and I can work.', 'start': 3550.437, 'duration': 6.365}, {'end': 3565.081, 'text': 'Okay Next question from Amandeep, and I think Amandeep has also left the session.', 'start': 3558.363, 'duration': 6.718}, {'end': 3569.683, 'text': 'His question was how to create reports in Salesforce.', 'start': 3566.542, 'duration': 3.141}, {'end': 3573.244, 'text': 'I will answer this through a very straightforward.', 'start': 3570.243, 'duration': 3.001}, {'end': 3575.845, 'text': "It's like a drag and drop facility in Salesforce.", 'start': 3573.604, 'duration': 2.241}, {'end': 3582.727, 'text': 'Salesforce says if you have the information maintained, you will be able to create that particular report and dashboard.', 'start': 3575.885, 'duration': 6.842}, {'end': 3587.909, 'text': "That's what Salesforce does.", 'start': 3586.649, 'duration': 1.26}, {'end': 3591.317, 'text': "That's how easy reports with Salesforce is.", 'start': 3588.416, 'duration': 2.901}, {'end': 3599.358, 'text': 'Okay, Irene also had one question around the percentages on the Salesforce slide.', 'start': 3593.297, 'duration': 6.061}, {'end': 3607.48, 'text': 'So basically what those percentages meant were earlier with systems like Siebel, there used to be a lot of backend coding.', 'start': 3599.398, 'duration': 8.082}, {'end': 3614.501, 'text': 'So the development time would always be like two to one and a half, two years time for any normal application.', 'start': 3607.58, 'duration': 6.921}, {'end': 3617.693, 'text': 'Now, today, with salesforce.com,', 'start': 3615.572, 'duration': 2.121}, {'end': 3623.154, 'text': 'the development time has actually come down to three and a half four months for same or similar kind of applications.', 'start': 3617.693, 'duration': 5.461}], 'summary': 'Salesforce application integrates security, drag-and-drop report creation, and reduces development time to 3.5-4 months.', 'duration': 77.761, 'max_score': 3545.393, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do3545393.jpg'}, {'end': 3701.678, 'src': 'embed', 'start': 3644.399, 'weight': 3, 'content': [{'end': 3654.946, 'text': "and right now one of my priorities is to make sure that I don't allow clients to give me requirements which require coding.", 'start': 3644.399, 'duration': 10.547}, {'end': 3657.768, 'text': 'Coding always makes your system heavy.', 'start': 3655.607, 'duration': 2.161}, {'end': 3660.47, 'text': 'Coding always makes your system difficult to maintain.', 'start': 3657.888, 'duration': 2.582}, {'end': 3663.572, 'text': 'It always makes your system difficult to be scalable.', 'start': 3660.87, 'duration': 2.702}, {'end': 3670.382, 'text': 'You can do it through a little bit of tweaking in the system using simple configuration through clicks.', 'start': 3664.341, 'duration': 6.041}, {'end': 3673.523, 'text': "That's what sales, that's what that percentage is meant.", 'start': 3670.962, 'duration': 2.561}, {'end': 3683.744, 'text': 'Okay, Abhishek Dey has a question which says how many modules Salesforce has?', 'start': 3677.703, 'duration': 6.041}, {'end': 3693.286, 'text': "Typically, Salesforce doesn't talk of any modules, but what I have done is the course which will start on 5th of September.", 'start': 3684.264, 'duration': 9.022}, {'end': 3699.777, 'text': 'that particular has, um, i think the total number of modules is somewhere around.', 'start': 3694.913, 'duration': 4.864}, {'end': 3701.678, 'text': "uh, i think it's eight sessions.", 'start': 3699.777, 'duration': 1.901}], 'summary': 'Avoid coding for system to be light, maintainable, scalable. salesforce course has 8 modules.', 'duration': 57.279, 'max_score': 3644.399, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do3644399.jpg'}, {'end': 3854.587, 'src': 'embed', 'start': 3826.824, 'weight': 5, 'content': [{'end': 3829.146, 'text': 'As a MBA student, what type of jobs I will get?', 'start': 3826.824, 'duration': 2.322}, {'end': 3831.29, 'text': 'Is this a professional course??', 'start': 3830.029, 'duration': 1.261}, {'end': 3833.552, 'text': 'Can you explain job opportunities I will get??', 'start': 3831.61, 'duration': 1.942}, {'end': 3841.618, 'text': 'Ravi, the answer to it is as an MBA student, there are two types of roles that you can get with a Salesforce.com course,', 'start': 3834.132, 'duration': 7.486}, {'end': 3843.039, 'text': 'post a Salesforce.com course.', 'start': 3841.618, 'duration': 1.421}, {'end': 3846.441, 'text': 'One is you can become a Salesforce.com business analyst.', 'start': 3843.139, 'duration': 3.302}, {'end': 3850.084, 'text': 'You can even become a Salesforce.com functional consultant.', 'start': 3847.062, 'duration': 3.022}, {'end': 3854.587, 'text': 'But for that, you will have to really learn Salesforce.com as a hands-on.', 'start': 3850.224, 'duration': 4.363}], 'summary': 'Mba students can get roles as salesforce.com business analysts or functional consultants post salesforce.com course.', 'duration': 27.763, 'max_score': 3826.824, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do3826824.jpg'}, {'end': 3919.403, 'src': 'embed', 'start': 3897.284, 'weight': 7, 'content': [{'end': 3905.59, 'text': 'so this is something definitely that you can look forward to as a to jump start your career in salesforce.', 'start': 3897.284, 'duration': 8.306}, {'end': 3910.294, 'text': 'uh, suresh m has a question what are prerequisites to learn salesforce?', 'start': 3905.59, 'duration': 4.704}, {'end': 3919.403, 'text': "i think as such, nothing really, but just that it's good to know a bit about how businesses work.", 'start': 3910.294, 'duration': 9.109}], 'summary': 'Learn salesforce to jump-start your career; no specific prerequisites, but understanding of business is beneficial.', 'duration': 22.119, 'max_score': 3897.284, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do3897284.jpg'}, {'end': 4077.947, 'src': 'embed', 'start': 4044.641, 'weight': 8, 'content': [{'end': 4046.763, 'text': 'Is Salesforce providing individual level security??', 'start': 4044.641, 'duration': 2.122}, {'end': 4049.225, 'text': 'Answers to all of it is yes.', 'start': 4047.083, 'duration': 2.142}, {'end': 4055.37, 'text': 'Salesforce provides the second level authentication related security.', 'start': 4049.825, 'duration': 5.545}, {'end': 4058.792, 'text': 'In BFS, security is the main concern? Yes, it is.', 'start': 4055.95, 'duration': 2.842}, {'end': 4061.323, 'text': 'There is actually a site.', 'start': 4060.143, 'duration': 1.18}, {'end': 4063.684, 'text': 'if you log into salesforce.com.', 'start': 4061.323, 'duration': 2.361}, {'end': 4069.325, 'text': 'there is actually a link on, I think somewhere on their webpage, which is trust.salesforce.com.', 'start': 4063.684, 'duration': 5.641}, {'end': 4077.947, 'text': 'You will see huge lot of BFS companies like Citibank, some of the big investment banks across the world who have employed Salesforce.', 'start': 4069.705, 'duration': 8.242}], 'summary': 'Salesforce provides individual and second level authentication security. bfs companies like citibank use salesforce.', 'duration': 33.306, 'max_score': 4044.641, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do4044641.jpg'}, {'end': 4127.183, 'src': 'embed', 'start': 4098.426, 'weight': 4, 'content': [{'end': 4104.671, 'text': 'By my guesstimates, Salesforce will be there at least for the next 20 to 30 years.', 'start': 4098.426, 'duration': 6.245}, {'end': 4112.219, 'text': 'And that will be till CRM does not, CRM changes to a different system altogether.', 'start': 4105.593, 'duration': 6.626}, {'end': 4115.642, 'text': 'CRM is something, look, customers will always exist.', 'start': 4113.319, 'duration': 2.323}, {'end': 4118.939, 'text': 'Customer relationship management will always exist.', 'start': 4116.678, 'duration': 2.261}, {'end': 4122.901, 'text': 'Salesforce for the time being at least for the next 20-25 years will exist.', 'start': 4119.279, 'duration': 3.622}, {'end': 4127.183, 'text': 'Sagar has a nice question.', 'start': 4125.622, 'duration': 1.561}], 'summary': 'Salesforce likely to exist for next 20-30 years, as crm is enduring.', 'duration': 28.757, 'max_score': 4098.426, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do4098426.jpg'}], 'start': 3545.393, 'title': 'Salesforce security and development time reduction', 'summary': 'Highlights the built-in security in salesforce, ease of report creation, and a significant reduction in development time from 2-2.5 years to 3.5-4 months achieved through managing applications with clicks instead of coding. it also covers various questions related to salesforce, providing insights and guidance for potential learners interested in salesforce.', 'chapters': [{'end': 3670.382, 'start': 3545.393, 'title': 'Salesforce security and development time reduction', 'summary': 'Highlights the built-in security in salesforce, the ease of creating reports through drag and drop facility, and the significant reduction in development time from 2-2.5 years to 3.5-4 months, achieved by managing applications through clicks instead of coding.', 'duration': 124.989, 'highlights': ['Salesforce development time reduced from 2-2.5 years to 3.5-4 months by managing applications through clicks, leading to improved efficiency and productivity.', 'Built-in security in Salesforce eliminates the need for external security concerns, ensuring a secure environment for working with the correct set of authentications.', 'Creation of reports in Salesforce is simplified through a drag and drop facility, streamlining the process and making it user-friendly for users to generate reports and dashboards.', 'Functional configuration expert emphasizes the importance of managing systems through simple configuration using clicks to avoid heavy systems, difficult maintenance, and scalability issues caused by excessive coding.']}, {'end': 4156.796, 'start': 3670.962, 'title': 'Salesforce course q&a', 'summary': 'Covers various questions related to salesforce, including the number of modules, report preparation, job opportunities, prerequisites, security concerns, and the longevity of salesforce in the market, providing insights and guidance for potential learners interested in salesforce.', 'duration': 485.834, 'highlights': ['Salesforce longevity in the market Salesforce has been in the market for the last 15 years and is likely to remain for the next 20-30 years, indicating its enduring presence and relevance.', 'Job opportunities after Salesforce course After completing a Salesforce course, MBA students can pursue roles such as Salesforce business analyst or functional consultant, providing potential career paths and opportunities.', 'Number of modules in Salesforce course The course starting on 5th September will cover around 8-10 modules, offering a structured learning experience for the participants.', 'Pre-requisites for learning Salesforce Basic understanding of how businesses work and familiarity with sales, marketing, and service processes are recommended, along with access to a laptop/desktop and a good internet connection.', 'Security features in Salesforce Salesforce provides second factor authentication and individual level security, addressing concerns in BFS security and catering to the needs of various industries, including life sciences, insurance, and retail manufacturing.']}], 'duration': 611.403, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do3545393.jpg', 'highlights': ['Salesforce development time reduced from 2-2.5 years to 3.5-4 months by managing applications through clicks, leading to improved efficiency and productivity.', 'Built-in security in Salesforce eliminates the need for external security concerns, ensuring a secure environment for working with the correct set of authentications.', 'Creation of reports in Salesforce is simplified through a drag and drop facility, streamlining the process and making it user-friendly for users to generate reports and dashboards.', 'Functional configuration expert emphasizes the importance of managing systems through simple configuration using clicks to avoid heavy systems, difficult maintenance, and scalability issues caused by excessive coding.', 'Salesforce longevity in the market Salesforce has been in the market for the last 15 years and is likely to remain for the next 20-30 years, indicating its enduring presence and relevance.', 'Job opportunities after Salesforce course After completing a Salesforce course, MBA students can pursue roles such as Salesforce business analyst or functional consultant, providing potential career paths and opportunities.', 'Number of modules in Salesforce course The course starting on 5th September will cover around 8-10 modules, offering a structured learning experience for the participants.', 'Pre-requisites for learning Salesforce Basic understanding of how businesses work and familiarity with sales, marketing, and service processes are recommended, along with access to a laptop/desktop and a good internet connection.', 'Security features in Salesforce Salesforce provides second factor authentication and individual level security, addressing concerns in BFS security and catering to the needs of various industries, including life sciences, insurance, and retail manufacturing.']}, {'end': 5078.23, 'segs': [{'end': 4299.5, 'src': 'embed', 'start': 4270.362, 'weight': 1, 'content': [{'end': 4273.905, 'text': 'can you please throw some light on that?', 'start': 4270.362, 'duration': 3.543}, {'end': 4281.625, 'text': 'so a lot of companies now are actually migrating from siebel based systems to cloud computing.', 'start': 4273.905, 'duration': 7.72}, {'end': 4286.57, 'text': "it's a difficult job because one users have got accustomed to the way siebel works.", 'start': 4281.625, 'duration': 4.945}, {'end': 4293.538, 'text': 'second, is you need to do a lot of data migration, but increasingly companies are looking at cloud-based computing.', 'start': 4286.57, 'duration': 6.968}, {'end': 4299.5, 'text': "simple reason When your sales representatives are meeting customers, you don't want to lose that information.", 'start': 4293.538, 'duration': 5.962}], 'summary': 'Companies are migrating from siebel to cloud computing due to user familiarity and data migration challenges, as more companies embrace cloud-based computing.', 'duration': 29.138, 'max_score': 4270.362, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do4270362.jpg'}, {'end': 4392.479, 'src': 'embed', 'start': 4339.658, 'weight': 2, 'content': [{'end': 4340.719, 'text': 'But you can start fresh.', 'start': 4339.658, 'duration': 1.061}, {'end': 4344.843, 'text': 'I know a lot of people who have started fresh and who are masters in their art nowadays.', 'start': 4341.34, 'duration': 3.503}, {'end': 4349.74, 'text': 'uh, raghav, another has another question.', 'start': 4347.538, 'duration': 2.202}, {'end': 4353.042, 'text': 'uh, this type of webex will be there weekly or when.', 'start': 4349.74, 'duration': 3.302}, {'end': 4363.25, 'text': 'so, once the course starts, raghav, on 5th of september, it will happen every week, on saturdays and sundays, two hours per session.', 'start': 4353.042, 'duration': 10.208}, {'end': 4369.214, 'text': 'so, all in all, a uh, eight classes over four weeks, two hours each.', 'start': 4363.25, 'duration': 5.964}, {'end': 4373.937, 'text': 'so 16 hours of sales force.', 'start': 4369.214, 'duration': 4.723}, {'end': 4377.468, 'text': 'santosh. Bojan has a question for customization.', 'start': 4373.937, 'duration': 3.531}, {'end': 4381.711, 'text': "Do we need any C hash knowledge? No, you don't need to.", 'start': 4377.488, 'duration': 4.223}, {'end': 4384.393, 'text': 'Customization is something that you do on the system.', 'start': 4382.152, 'duration': 2.241}, {'end': 4386.755, 'text': "It's a drag drop click.", 'start': 4384.693, 'duration': 2.062}, {'end': 4390.337, 'text': "So it's like you need to know the workflow of salesforce.com.", 'start': 4387.175, 'duration': 3.162}, {'end': 4392.479, 'text': 'You can do it without any coding knowledge.', 'start': 4390.357, 'duration': 2.122}], 'summary': 'Salesforce course starts on 5th september, 16 hours, no need for c# knowledge.', 'duration': 52.821, 'max_score': 4339.658, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do4339658.jpg'}, {'end': 4479.906, 'src': 'embed', 'start': 4454.531, 'weight': 4, 'content': [{'end': 4463.436, 'text': 'Plus. there will be key studies at the end of each session which you will either have to do it where you will have to submit through through some,', 'start': 4454.531, 'duration': 8.905}, {'end': 4466.779, 'text': 'maybe a word based document or a presentation.', 'start': 4463.436, 'duration': 3.343}, {'end': 4472.042, 'text': 'And even at times you will have to configure systems and show me screenshots of the system.', 'start': 4467.479, 'duration': 4.563}, {'end': 4474.984, 'text': 'So there will be practical sessions.', 'start': 4472.583, 'duration': 2.401}, {'end': 4479.906, 'text': 'Salesforce training is just not possible without practical sessions.', 'start': 4475.304, 'duration': 4.602}], 'summary': 'Salesforce training includes practical sessions with key studies and system configurations.', 'duration': 25.375, 'max_score': 4454.531, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do4454531.jpg'}, {'end': 4562.818, 'src': 'embed', 'start': 4533.755, 'weight': 0, 'content': [{'end': 4537.238, 'text': "It's really in demand across the world right now.", 'start': 4533.755, 'duration': 3.483}, {'end': 4538.439, 'text': 'Salesforce is in high demand.', 'start': 4537.258, 'duration': 1.181}, {'end': 4542.402, 'text': 'Across the world, every country, everywhere, Salesforce is really in demand.', 'start': 4538.879, 'duration': 3.523}, {'end': 4546.445, 'text': 'Emanuel has a question.', 'start': 4545.504, 'duration': 0.941}, {'end': 4548.286, 'text': 'I am an MBA student in marketing.', 'start': 4546.525, 'duration': 1.761}, {'end': 4550.388, 'text': 'I want to go to say I want to go in sales.', 'start': 4548.286, 'duration': 2.102}, {'end': 4553.271, 'text': 'for me, softwares can be best learned through practical sessions.', 'start': 4550.388, 'duration': 2.883}, {'end': 4562.818, 'text': "Yes, Emanuel, and that's the reason we have a few practical Sessions in Salesforce during the classes that we'll have.", 'start': 4553.271, 'duration': 9.547}], 'summary': 'Salesforce is highly in demand globally, with practical sessions offered in classes.', 'duration': 29.063, 'max_score': 4533.755, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do4533755.jpg'}, {'end': 4628.642, 'src': 'embed', 'start': 4576.868, 'weight': 5, 'content': [{'end': 4580.731, 'text': 'What is the difference in Salesforce admin, developer or consultant role?', 'start': 4576.868, 'duration': 3.863}, {'end': 4584.914, 'text': 'Is there any predefined responsibilities for each of them?', 'start': 4582.412, 'duration': 2.502}, {'end': 4589.918, 'text': 'First, a Salesforce admin is typically like someone who will configure the system in Salesforce.', 'start': 4585.094, 'duration': 4.824}, {'end': 4596.523, 'text': 'An admin holds the responsibility for making sure the entire system works in a coherent fashion.', 'start': 4591.159, 'duration': 5.364}, {'end': 4605.344, 'text': 'A Salesforce developer is mainly responsible for doing some coding on Salesforce, Something that cannot be built,', 'start': 4597.524, 'duration': 7.82}, {'end': 4609.387, 'text': 'or rather something that cannot be achieved by direct configuration.', 'start': 4605.344, 'duration': 4.043}, {'end': 4621.536, 'text': 'So an admin always has to provide a direction to the developer to make sure that the developer develops the correct code or does the correct bit of coding.', 'start': 4609.387, 'duration': 12.149}, {'end': 4628.642, 'text': 'a Salesforce consultant is generally a Salesforce admin.', 'start': 4621.536, 'duration': 7.106}], 'summary': 'Salesforce admin configures, developer codes, consultant advises on salesforce. admin ensures system works coherently.', 'duration': 51.774, 'max_score': 4576.868, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do4576868.jpg'}, {'end': 4682.425, 'src': 'embed', 'start': 4655.177, 'weight': 7, 'content': [{'end': 4661.932, 'text': 'Rishabh, I think what you are, what you can do, is you Just go around and before you commit yourself to Salesforce.', 'start': 4655.177, 'duration': 6.755}, {'end': 4664.174, 'text': 'Just ask around your colleagues.', 'start': 4662.352, 'duration': 1.822}, {'end': 4671.898, 'text': 'ask around people you know from the industry, How Salesforce is typically placed and the kind of opportunities it gives.', 'start': 4664.174, 'duration': 7.724}, {'end': 4677.622, 'text': 'I think it will give you a good indicator about Whether you should step into Salesforce from my end.', 'start': 4671.898, 'duration': 5.724}, {'end': 4682.425, 'text': 'I think it will be if you ask me as an individual, as a practitioner of Salesforce.', 'start': 4677.622, 'duration': 4.803}], 'summary': 'Consider seeking feedback from colleagues and industry contacts about salesforce opportunities before committing.', 'duration': 27.248, 'max_score': 4655.177, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do4655177.jpg'}, {'end': 4838.79, 'src': 'embed', 'start': 4805.961, 'weight': 8, 'content': [{'end': 4812.366, 'text': 'So you will always have marketing, Sales and service as a part of a CRM system.', 'start': 4805.961, 'duration': 6.405}, {'end': 4822.678, 'text': 'it will not differ a lot, but the way it is handled and the kind of surety and the ease with which you can handle is something which puts,', 'start': 4814.051, 'duration': 8.627}, {'end': 4826.42, 'text': 'or rather which pitches, Salesforce in a better light compared to its competitors.', 'start': 4822.678, 'duration': 3.742}, {'end': 4828.322, 'text': "That's how it is different.", 'start': 4827.281, 'duration': 1.041}, {'end': 4838.79, 'text': "So the workflow, the way Salesforce has made it easy for customers through easy configurable systems and so on, that's what helps to differentiate.", 'start': 4828.702, 'duration': 10.088}], 'summary': 'Salesforce crm offers superior handling and ease of use, setting it apart from competitors.', 'duration': 32.829, 'max_score': 4805.961, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do4805961.jpg'}], 'start': 4157.497, 'title': 'Salesforce training and roles', 'summary': 'Covers various aspects of salesforce training, including the role of a salesforce consultant, encryption in cloud computing, migration from desktop to cloud computing, learning apex without java knowledge, webex session schedule, customization in salesforce without c# knowledge, practical sessions, and the demand for salesforce certification. additionally, it discusses the different roles in salesforce, such as admin, developer, and consultant, their responsibilities, and provides advice on learning salesforce.', 'chapters': [{'end': 4576.188, 'start': 4157.497, 'title': 'Salesforce training q&a', 'summary': 'Discusses various aspects of salesforce training, including the role of a salesforce consultant, encryption in cloud computing, migration from desktop to cloud computing, learning apex without java knowledge, the schedule of webex sessions, customization in salesforce without c# knowledge, practical sessions in salesforce training, and the demand for salesforce certification.', 'duration': 418.691, 'highlights': ['The chapter discusses various aspects of Salesforce training, including the role of a Salesforce consultant, encryption in cloud computing, migration from desktop to cloud computing, learning Apex without Java knowledge, the schedule of webex sessions, customization in Salesforce without C# knowledge, practical sessions in Salesforce training, and the demand for Salesforce certification.', "Salesforce certification definitely helps you to get a job. It's really in demand across the world right now. Salesforce is in high demand. Across the world, every country, everywhere, Salesforce is really in demand.", 'The starting point for both a developer and a Salesforce consultant is the basic Salesforce.com knowledge. Only after a certain point, when the developer goes into the coding bit, the consultant goes into the system configuration bit.', "A lot of companies are migrating from siebel based systems to cloud computing. It's a difficult job because one, users have got accustomed to the way siebel works. Second, is you need to do a lot of data migration, but increasingly companies are looking at cloud-based computing.", 'You can use handheld tablets or PDAs to enter all the information just after the meeting, unlike Siebel systems where the information had to be entered back at the office, leading to potential loss of data.', 'The webex sessions will happen weekly, on Saturdays and Sundays, two hours per session, totaling 16 hours of Salesforce training over four weeks.', "Customization in Salesforce does not require C# knowledge; it's a drag and drop process that can be done without any coding knowledge.", 'Salesforce training includes practical sessions and case studies at the end of each session, requiring configuration of systems and submission of screenshots.', 'Salesforce allows the creation of developer accounts known as developer edition, which will be covered as part of the training sessions.', 'Salesforce provides demo instances on their cloud known as developer edition, and it is as simple as creating an account with Flipkart.']}, {'end': 5078.23, 'start': 4576.868, 'title': 'Salesforce roles and responsibilities', 'summary': 'Discusses the different roles in salesforce (admin, developer, consultant), their responsibilities, and provides advice on learning salesforce.', 'duration': 501.362, 'highlights': ['Salesforce admin configures the system and holds the responsibility for ensuring the system works coherently. A Salesforce admin configures the system and ensures the entire system works coherently.', 'Salesforce developer is responsible for coding and requires direction from the admin for correct coding. A Salesforce developer is responsible for coding and requires direction from the admin for correct coding.', 'Advice on learning Salesforce by seeking industry feedback and considering opportunities and market placement. Advice on learning Salesforce by seeking industry feedback and considering opportunities and market placement.', 'Differentiation of Salesforce from competitors based on workflow, handling, and ease of use. Differentiation of Salesforce from competitors based on workflow, handling, and ease of use.']}], 'duration': 920.733, 'thumbnail': 'https://coursnap.oss-ap-southeast-1.aliyuncs.com/video-capture/9Gsmiff27do/pics/9Gsmiff27do4157497.jpg', 'highlights': ['Salesforce certification is in high demand across the world.', 'Companies are migrating from Siebel based systems to cloud computing.', 'Webex sessions will happen weekly, on Saturdays and Sundays, totaling 16 hours of training over four weeks.', "Customization in Salesforce does not require C# knowledge; it's a drag and drop process.", 'Salesforce training includes practical sessions and case studies at the end of each session.', 'Salesforce admin configures the system and ensures the entire system works coherently.', 'Salesforce developer is responsible for coding and requires direction from the admin for correct coding.', 'Advice on learning Salesforce by seeking industry feedback and considering opportunities and market placement.', 'Differentiation of Salesforce from competitors based on workflow, handling, and ease of use.']}], 'highlights': ['Salesforce.com is the CRM tool primarily discussed, covering three main aspects: sales cloud, marketing cloud, and service cloud.', 'CRM bridges the gap between customer expectations and organizational goals by providing timely customer data and enabling efficient data processing, leading to quicker customer service and cost optimization.', 'The chapter discusses the evolution of CRM systems into on-premise and cloud-based systems, highlighting the differences in infrastructure ownership and the simplicity of cloud computing.', 'Salesforce.com provides a user-friendly interface that is easy to configure and adjust to, making it one of its key USPs.', 'Salesforce.com security is highlighted as the most important aspect, emphasizing data ownership and management, as well as the reassurance that Salesforce will not retain any records after partnership termination.', 'Salesforce development time reduced from 2-2.5 years to 3.5-4 months by managing applications through clicks, leading to improved efficiency and productivity.', 'Salesforce certification is in high demand across the world.', 'Webex sessions will happen weekly, on Saturdays and Sundays, totaling 16 hours of training over four weeks.']}